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March 2024 by Jeff L.
Wow, their cashier was probably the worse I have ever interacted with. I had a cart full, then some, of merchandise. She was so put out at having to work. I walked up and she just kept saying "bags", "bags", "bags" rudely and it sounded like she had to have been talking to someone else saying "begs." She wasn't even looking at me or my kids so we were looking at each other. Finally she looked up and I realized she was trying to ask me if I would like bags to which I apologized for not understanding and I said "yes, ma'am I would like bags, please" and she kind of scoffed. She kept demanding that I take the bags when she filled them "take this..." I thanked her for every bag, handed them to my kids (both 20+ year olds) who politely placed them back in the cart. By this point I think she figured out she was being extremely rude to folks saying please and thank you and she would stumble out please and thank you, much delayed, and it felt like she was painfully struggling to even saying those phrases. It was pretty early and the store was empty with the exception of two folks who came in. After leaving, I found out from my daughter who was with me that this is the only place she had been in that a cashier had told her to have a horrible day. My daughter is very a very polite "southern" girl who was raised to say sir, ma'am, please, and thank you. She didn't respond to him the first time because she thought she misheard him but he repeated himself. When I got home to describe the interaction with my wife she informed me that this is how "that" walgreens staff are. She tries to avoid going there, preferring the more professional CVS off of Crown Valley Parkway. She dreads going there but if she's at Wild Fork next door she tries to rush through as not to draw the ire of the staff there who are usually put off by you just entering the store to interrupt whatever it is that they are doing. Over all I can say that I will drive an extra several miles to avoid this place. Just sad.
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March 2024 by Brian C.
Just in this store and had to walk out because the cashier didn't know anything. Would not take a manufacturers coupon because it wouldn't scan. I only have this problem when the cashier is clueless. Kaylee is one of the only ones there that knows anything and she wasn't there. I asked and the cashier didn't know her. She's been there for years and this guy didn't know who she was. As an employee you should know all your coworkers. He was the only one in the store and that's not good. This is one of probably many reasons they are closing stores. Lack of training is also a reason too. Purely self inflicted. It's only a matter of time before all their stores are gone. They don't want anyone as a customer.
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February 2024 by Ricky Hernandez
The best Walgreens I'n town staff all was helpful today kalee help me with a few items I was looking for on my trip to Walgreens every time I come in kalee holly Gita and flor all was great me and make me feel welcome and have great customer service a 10 star place to shop
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December 2023 by Joey S.
This was my go-to pharmacy for the past year but it has gone way down hill. They never have my medication in stock and are extremely rude about it to me. Not nice people at all. Sat down to collect my thoughts and have been watching people walk up to get their meds and same thing for them. Get your medicines somewhere else.
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November 2023 by Joan H.
The pharmacy department is getting less efficient by the day. I called in a refill and it took two days to get it. They say it will be ready and when I arrive, i am told to come back later. My physician called in a prescription two days in a row and when I go to pick it up, they say it was not called in. The staff has gotten extremely rude and seem irritated when I ask to check the price of a drug before I accept it. I will be changing pharmacies the beginning of 2024
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September 2023 by Justin D.
This is the worst walgreens location I've ever been to. The store manager is the short pudgy Indian lady & she has profiled me every time I've gone to this location. I used to work in retail and as an apartment security guard so I can pick up on when someone is following me around fairly easily. Every time I've gone in here even though I'm dressed completely normally. Shirt, pants, slides or a jacket too if it's a cold day & immediately she'll go up to me and ask me if I need any help & I'll say "no, not particularly." Then she'll follow me around the entire store until I'm done shopping, have paid, and have left. I don't know if it's because I'm Asian and she's racist or if it's because I look young. I look like I'm about 20 even though I'm 26. Either way, it's really insulting to have someone immediately follow you and believe you're a thief with no real reason for believing so.
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September 2023 by Jessica C.
The lady pharmacist Maryam (Mary) is unprofessional is the worse I came across. I worked in a pharmacy for ten years and the lies she says so she can get out of doing anything and saying anything she will lie and tell you the opposite of what cvs represents. She needs a review a long review from her DM.
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September 2023 by Ryan Travis
Hands down the best pharmacy anywhere near Laguna Niguel! I have been coming here for the last 4 years and have monthly perscriptions filled that are vital to my life and job. I have also had vaccines/Flu shots for my entire family done here. The pharmacists here truly care about you. Which is rare these days. They have a drive though and its easy. I have been when my perscription isn't ready and always 5-15 minutes its done. Thank you for truly caring about your customers, its truly appreciated.
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May 2023 by Diana O.
We are required to either have home mail service or go to Walgreen's for our prescriptions. Our experience with Walgreen's has been so dismal that we have transferred all our medications to Optum RX to avoid Walgreen's at all costs. After having to cancel our vacation overseas due to illness, my husband went immediately to his doctor's office upon our return and was prescribed medication. He had no choice but to have his prescriptions sent to Walgreen's due to his immediate need for the medication. I came by to pick up the medications several hours later and was told that they were not ready. I asked what time they would be ready. I was specifically told that they would be ready by 4:40pm. I arrived again at 6:00pm and was told the medications would not be available for another 45 minutes. I explained that this was my second trip to pick up these medications and had told they would be ready at 4:50pm. The clerk was unconcerned and responded "We're behind". Quality customer service at this location is non-existent. Avoid this store if at all possible.
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May 2023 by Hannah W.
Jennifer is so rude. I went in to pick up a few things and waited at the register for about five minutes as she was picking at her nails before looking up to help me. She was extremely rude as I had interrupted her soooo important nail picking time
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May 2023 by Sarah W.
Just had a not so pleasant experience at this Walgreens right now. We were headed to the checkout registers but as we were approaching the clerk was too busy chatting with their friends. (Clerk had long hair and glasses) instead of helping us who were paying customers they told us to go to the photo guy to help us instead of just doing their job instead of chatting away.
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December 2022 by Julie N.
Horrible place.Veronica the pharmacist is rude, unprofessional and disrespectful.Never go her with any elderly person.
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October 2022 by AL B.
This review is for Wen in the pharmacy. My order for a prescription medication was badly messed up in a complex variety of ways. I spoke to Wen by phone over the course of several days to try to straighten the mess out. She was very patient and worked through each step of the problem. Wen is a CHAMPION !!!
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September 2022 by Bill H.
Just don't go here! Staff seems pretty nice, but rude and god-complex pharmacist. Why do they think they are smarter and know me better than my doctor??? Why do they have any say on what my doctor prescribes??? If it may interact with another med I'm taking, then please speak up. But if not, please follow the guidance of my doctor and fill my med! There's a reason it was prescribed... I need it!!! CVS is SOOO much better! Please go there!
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July 2022 by charn pram
Went to get booster shot for my daughter. Her arm was soaking with blood when we left. I was greatly disappointed to see that the lady was not properly trained and could not do this job properly. We would go elsewhere in the future. Also they stop my autofill prescription without notifying me. Time to find another pharmacy for us.