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March 2023 by Riyad A.
I initially went to this branch to cash a check and then I opened a checking account with the Personal Banker Caleb. I thank him for his eagerness to help and providing information
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October 2022 by Ben H.
I wish i could give zero stars. I made a cash deposit that was verified 3 times by count and machines. The process took 30 plus minutes. I took my receipt for the money that was deposited. Several weeks later Wells Fargo unlawfully removed funds from my account. Once a cash transaction processes it's final. Terrible incompetent service. Bank anywhere else. Mistakes happen but you make it right for the customer. I have given Wells Fargo months to make it right. I'd prefer not to sue, but it's getting to the point for their gross incompetence.
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April 2022 by C O
Lovely branch. Went in a few months ago for a notary (sorry for the late review) I was helped by Amin. He was extremely kind and helpful! The entire staff was kind and helpful. Thank you for your help ???
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February 2022 by Kara D.
Long lines is one of my issues at this bank. Only one teller was working during the lunch rush hour. While 4 other employees were fiddling on their phones. What happened to customer service is beyond me. Usually at other banks the managers or other representatives would automatically try to see if they can help. However the lazy and entitled bosses here don't care if you are on your lunch break, apparently their time chatting and texting on their personal phones is way more important than you. A crook is how you will feel if you dare to withdraw more than 2 thousand dollars from your account. They will ask for 2 ids and have you enter your pin not once but 3 times for one transaction!
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January 2022 by Regina S.
I was discriminated due my color at this location. Came in to make a payment on my auto loan and waited patiently to be assisted. As the lead manager and a teller were closing out, I was not acknowledged for over ten minutes. I finally had to say something, but the lead manager was still cold and glanced over me as if I were not a customer. After finally being helped, another customer walked in (Caucasian) and was greeted with kindness by the same lead. I will never come to this location again and he should be fired by his actions.
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September 2021 by Joanne M.
Terrible branch. I only came here once to pay my rent because the usual branch I go to is temporarily closed. I deposited a rent check into my landlord's account on 9/1 and to this day, has not posted in landlord's account nor has it cleared from mine. I spoke to the teller "Jyoti" who made the transaction and the "manager" (some asian woman) and they both said as long as I have the receipt, that's all the proof I have. They even said the check deposited wasn't shown on my account and couldn't give me details if it was deposited into my landlord's. I called again a few days later to check and "Mary" said the money was in landlords account since 9/2. But when I asked why it hasn't cleared on my end, she just stated I needed to call customer service. To this day, 9/20, it has not cleared.
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April 2021 by Ryan E
Customer service here is fantastic. The staff here are very helpful and friendly and go above and beyond. Would definitely recommend banking at Wells Fargo.
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June 2020 by Crystal C.
Wells Fargo has been a great bank to me. People are nice and helpful. I've done some overseas wiring with no problems. They always do everything they can to help as well.
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April 2020 by Fernando Hernandez
excellent service
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March 2020 by Mark K.
Pulled up to Wells Fargo 5 minutes before 4 and the guy would not let me in is this how you treat your customers of 30 years I think it's time to take my money across the street very disappointed I will be making a formal complaint with corporate once I get the guy's name you guys just lost a long-time customer
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May 2019 by Amaris R.
Best service ever! Been with Wells Fargo for years now and actually have closer branches to where I live.. but the attention to customer service is first class at this branch, that I drive to Laguna Niguel to come here for my "in branch" needs! You feel completely welcome! You're greeted immediately upon opening the door and the staff is so professional and courteous, you feel safe and truly taken care of, from the moment you walk in. In my opinion...Wells Fargo offers waaayyy better service than other companies in general, but this specific branch and this team running it in Laguna Niguel provide top notch service and set the bar super high! Highly recommend!!!! Thank you Wells Fargo Laguna Niguel for the excellent service, every time I visit!! I'm a customer for life!
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May 2019 by Jessica M.
This branch is so welcoming and friendly. They are very professional and personable. I've been here a few times and they always greet me as soon as I walk in and the tellers have always asked how my day is going. They even informed me of how many points I have and asked if I would like assistance converting the points to cash. No other branch has done that for me and I have been a member since 2003.
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March 2019 by Lily F.
One of the best Wells Fargo banks in Orange Co. Especially Laguna Niguel Employees are professional and prompt. I always feel safe here. They greet me with welcoming manners and always with a smile. I am grateful and completely satisfied. Customer Service has to be the top priority at banks or other retailers.
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October 2018 by Stephanie H.
I had the best experience with Narmin! She was the only one who helped me retrieve copies of checks I had made, as I'm in the process of purchasing a home. I had a bad experience with so many other wells fargo and I had to keep coming back to see Narmin! I'm so happy I connected with Narmin, she was SO helpful and made my banking experience!
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January 2018 by heidi h.
Who knew I would be writing a Yelp review about a bank branch! Today I went off my beaten path, stopped into this Laguna Niguel branch, it was maybe my 3rd or 4th time there... recently I had a very frightening experience where someone broke into my car and stole my wallet with my debit card and license... Because I direct three OC high-end Spas&Salons that also have accounts with Wells Fargo, I frequent many branches in the OC from Newport Coast, Laguna Beach, Irvine/Orchard Hills yet somehow I always seem to be very impressed with this technically smaller in size branch but extremely consistent in service. After my recent experience, I walked into this branch and instantly felt safe. I felt so secure... Wells Fargo really came to bat for me and then the staff made it an even a greater experience to have Wells Fargo as my main bank! They were able to activate a new card for me and answer some pertinent questions of mine... and to quote the rolling stones on the phrase " I can't get... no satisfaction" Well- I did! The tellers always listen to your quaint little story about whatever your trivial thing of the day is, but today I think an actual manager (that I've seen there before) went out of his way to rush to the front door and open it up for me as I left! He gave me a great smile, he was very debonaire (& not too bad to look at either!) and I just thought to myself... Thank god there are good people in the world and a great bank like Wells Fargo! PS They caught the guy that took my wallet! -Hxo
