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March 2023 by Pera Z.
The cashier ignore it me the first time and then giving me dirty looks so I ask her what was her problem and she acted all stupid .. and I told them I got money ..Racist place
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December 2022 by Laura Ann J.
Could not believe it, at the pharmacy a customer had her dog on the counter, and the technician picked it up and took it into the other side to hug it. How nice. How gross. This is the sanitary way they handle our prescriptions
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December 2022 by Donald E.
I take a medication daily, to stay at a therapeutic level t can't miss one. Last month the day I went to get my medication it wasn't there. They said come back tomorrow as they just ordered it. Happened three more days before I got it. Last week I called in to order the refill and was told it would be available for pick up the next day. Big surprise it wasn't ready and was told to come back. It's now 4 days later and they said the pharmacist just ordered it and to call tomorrow to see if it came in. I ran out today, so hoping it's there tomorrow, but I'm not too optimistic. The pharmacy staff have all been quite nice and if I could give stars for politeness I'd give 4 1/2
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October 2022 by LISA B.
Pharmacy needs additional staff. Very unorganized moving my script somewhere else after today
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July 2022 by mary m.
I called at 9:05 to see if my prescription was ready. After 20 minutes and 19 seconds on hold no one bothered to pick up and respond. Being frustrated I walked over to rite aid only to find that my prescription would not be ready for another 15 minutes. That's 45 minutes of my life wasted. The pharmacist offered no apology and said that phone calls were not a priority there was no one in line when I got here. Any new pharmacy will do.
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December 2021 by Rick G.
I tried calling this location several times to see if something was in stock and NOBODY answers the phone! So, I drove there, looked in the window and there were NO customers at the counter (see photo) . I called again, walked in and could hear the phone ringing, and STILL NOBODY ANSWERED THE PHONE! I was greeted by 2 people saying welcome. I ask about the item I was looking for and was told they were out of stock (phone still ringing by the register). So, I then asked why nobody answers the phone and I was told they've been busy. THE STORE HAD ONE CUSTOMER! LAZY! LAZY! LAZY! They could not pick up a phone and say please hold? Horrible management that they would allow this level of complacency. Now I understand why they have such low Yelp reviews.
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October 2021 by Mari S.
Good prices, courteous check-out. Very working class, which you may be comfortable with or may not be. The staff and customers are nice and the prices are low.
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October 2021 by Valerie S.
I love this pharmacy. They have helped me navigate my insurance issues along with my cancer diagnosis. The staff goes to great length to be a supportive partner in all my health concerns. Thanks to all the staff but I wanted to mention Steve and Sherry especially I'm not just a number t In the world of pharmaceuticals.
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September 2021 by You've B.
I went to pick up an order, then decided to get an ice cream cone. The man behind the counter assumed I wanted something when I hadn't even opened my mouth yet. He quoted me a price for a cone. He didn't ask how many scoops, what kind of cone-anything. I asked him to just give me a chance to decide flavor, etc !! I tried to give my order and he now assumed I wanted two cones!! Very rude and not professional. I walked away.
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July 2021 by Diana T.
Sign on front door said this facility you wear a mask. When inside saw several people with no mask. When I questioned cashier she said sign says it's a choice. When I told her no, sign says this store wear Mask! She dismissed me with a oh well. So, is it wear a mask firm, or a choice? Make up your mind.
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May 2021 by Evelyn T.
Store staff is super nice but their vaccine scheduling system!!! ----Not the best if you receive 5 text messages telling you to come after 7pm, ignore!! They do not give out vaccine after 7pm. so if you scheduling online, or walk ins, get a message every day to tell you to come in at 8:09pm........ it's a lieeeeeeeee!!! Glitch apparently staff has no clue about, and it's kind of frustrating! Hope I can save one soul from a meaningless trip :) stay safe humansss :)
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May 2021 by Aaron E.
I guess I hate this Rite Aid much less than the rest of Yelp (???). When the government opened up the vaccines for COVID-19 to the greater population I was on a mission to get mine as soon as possible and as luck - and Rite Aid's Twitter handle - would have it, I was able to get an appointment in less than 7 calendar days for a Pfizer shot. Thank you corporate America for getting what state and local government couldn't get right for months done quickly and easily. Per usual. I walked in, gave my documentation, was walked to rear of the store where some poor pharmacist has been administering shots for 8+ hours a day for what has to feel like an eternity, then got my shot and stamp card. It was so fast and simple I could not believe it could be this easy post-pandemic. According to the rest of the reviews on Yelp for this location you can assume hell on earth for everything else but the vaccine game here is A+.
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February 2021 by Sheldon T.
At first blush, this appears to be a well stocked, well run drugstore. Careful observation reveals an understaffed pharmacy where long lines are the rule. Prices are high as well. For example, Benzedrex nasal inhalers are $8 per unit here. On Amazon, they are $4.00. At Bed Bath and Beyond they are $4.75 each. In the case of the once plentiful supply of ice cream that this place was once known for, the usual situation is typically a small almost depleted supply of any and all popular flavors, with no low sugar choices available at all. While CVS does not typically offer a better overall experience, Walgreens does, and ill be taking my business there in the future.
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December 2020 by Ladyakane L.
zero star for the cashier staff but I gave 3 stars bc the pharmacist was nice. I'm came in today to buy the Pulse Oximetry so I went straight to the pharmacy area and ask about it. The Pharmcist was kind of enough to tell me to go ask the cashier in the front. There were 2 left and against the back wall. I went up an asked for the item. One of the cashier was looking for me and the other cashier was holding it 2 and refused to sell it to me. I told her that the Pharmcist sent me to the front to purchase one. She refused and stated a male customer called and told her to hold two of them. I said are you sure it could have been the Pharmcist that called. We are went back and forth for a period of time. I demand the cashier go back to the Pharmcist and asked him directly. She came up to the front spoke with the other cashier(she was the one looking for me) and handed me one. I was so annoyed and the back and forth could have been prevented. She could have pick up the phone or walk back there and asked instead of just carrying the two boxes and refusing to sell it. This was my first time at Rite Aid at this location. I'm so disappointed in one of the cashier.
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March 2020 by Laurence W.
Rite Aid is the newer name of the old Thrifty store trademark. The name of the business has changed and I really don't care about that , just don't change the formula or recipes of the Thrifty Ice Cream please...... This YELP review is for the only item I buy at Thrifty , I mean Rite Aid. Before all of the " modern and trendy ice cream shops " there was Thrifty's Ice Cream.... It's been a winning ice cream product since the 1940's. The ice cream that Rite Aid offers has a wide range of flavors , Coffee , Black Cherry , Vanilla , Butter Pecan , Pistachio Nut plus much more..... my two favorites are " Mint Chocolate Chip - mint flavor and dark chocolate flakes "..... and "Chocolate Malted Krunch - California milk , mini malt balls , and dark chocolate flakes." You can find all of these ice cream products at this store location. This particular location is the closest one to the Laguna Beach / Aliso Viejo area so it's the one I frequent if in the mood for a container of ice cream TO-Go. The customer service at this location has always been adequate and friendly. The ice cream has always been good........ on a side note the major grocery chain Albertson's " Signature Select " and " Lucerne " products are Thrifty Ice Cream and Farrell's Ice Cream Parlor served Thrifty Ice Cream at one time......If you're a Ice Cream fan and you've never tried Thrifty's gotta try it at least once.......This store is located in Laguna Woods.
