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November 2023 by Maxim Nesterov
The rudest people ever. She was trying to kick me out because I'm a handicap
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September 2023 by Manuel G.
Me and my girlfriend took time out of busy schedule to go out and enjoy ourselves in lake arrowhead. after looking around the village i suggested to my girlfriend if she would like to look at the items in this store. Now prior to this I had a little bit to smoke since i was there to enjoy myself. My girlfriend then starts looking at all the jewelry, the paintings on the wall and what she really wanted were some sandals. At the first The Lady who was at the cash register was nice but that slowly went away after she started discriminating and my girlfriend for the odor instead of just asking me kindly to leave. She called my girlfriend slow for trying to find the best shoe she wanted and continued to harass me about the odor. she then lied to us saying she had to close the store and kept giving me shit about smoking as if she was my mother anyways she lied about closing the store and basically rushed me out saying i was stinking the place up. it completely just ruined the vibe and i left home after that. The people who run this place should not be surprised about these bad reviews you need to leave the customers alone. i understand the odor was a probably but she did not have to insult my girlfriend or lie to us about "having to close the store" anyways yea always kept getting asked where i was from which i was not comfortable giving that information since i was vaguely being insulted after every question. i would recommend never going here. fuck this place.
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July 2023 by Douglas
I have an ADA certified service dog that helps in the event I get a seizure. She said, “You can not come in with that dog.” I offered to hold him, as he is small. The lady said, “No: you leave. They make mess.” It was surprising because she was so blatant about it, and rude.What a shame he store looked cute. This is a picture of her. Save your time and your money.
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July 2023 by Mike F.
Last December 22nd I brought my GF's mother her to shops for a gift for my girlfriend. Not knowing exactly what she would like I ended up buying her one of the small engraved stones $14 and a $50 gift certificate that I paid for in two separate purchases as the stone was an afterthought. We came back in July to spend the certificate but my GF found that her hand sanitizer had spilled on the gift certificate bleeding through all but the first letter or two of the cashiers signature. All other writing, the amount, the hand written name of the store everything pre-printed on the paper gift certificate was intact, including the certificate number. (I'm sure she must have a copy of it in her records) I showed her the credit card charge for the certificate and she sent a picture to the owner. The owner wanted to call me on my personal number so I gave her the number. She called as she was sent a photo of the credit card purchase off of my phone, taken by the cashier. Taking to the owner, she told me rudely that she would accept the gift certificate but went out of her way to let me know she didn't have to. She said this in a rude tone, as if I was in school getting scolded by the principal. She also asked if I recognized the clerk. I don't know why. Nothing polite. Just a rude tone as if she was doing me a favor by allowing me to spend the $50 I gave her 7 months ago. I see this business has about a 2.5 stars of 5. Now I know why.
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February 2023 by wolfie pie
Wish I could give 0 stars ... been discriminated for needing my service dog as well about 2 years back,this lady is still rude, she followed me and nagged under her breath. I had about 400$worth of items I was going to purchase she then snagged the box of boots I was looking at,proceeding to scream at me 4 needing my service dog,horrible owner/manager.what a huge b¡+€h?
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September 2022 by Marge Rumbaugh
The Owner kicked us out of the store because my daughter has a service dog! Then her unleashed dog tried to attack the service dog.Don’t patronize this trashy store that discriminates against the disabled.
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September 2022 by Marge R.
Kicked out of the store because my daughter had a service dog. This is illegal!! Then owner's unleashed dog charged out barking at the service dog. So RUDE!!
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July 2022 by Daniella L.
There is a big difference between customer service and an employee that just follows you around the store. My friends and I were walking around the village and came across this boutique, which looked cute from the outside. Inside, the clothes aren't completely my style but I was trying to be a good sport about it and look around. While looking at the skirts, I picked one up with my friend to try it on. The one employee there, who started walking around immediately as we started looking, came up behind me and said "Well, are you gonna just try it on, or buy it?" The statement was, in my opinion, completely insulting and made the whole experience pretty foul. She continued to follow us throughout the store, in less of a helpful way and more of in an antagonizing way. It was almost as if she expected us to steal something. I ended up trying the skirt on anyways, and didn't like it. As I said, the whole boutique wasn't my style. If the skirt itself wasn't 60 dollars and I had a better experience, then maybe I would've considered buying it. The most exciting part of the whole experience was leaving the store. I would not recommend coming here. There are plenty more boutiques with nicer items and nicer staff in the Village.
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July 2022 by David Carrington
Came into store to outfit my two daughters and two nieces for a party; not one of them is below 8 years old. The owner/manager followed around the shop at arms-length while mumbling , "do not touch anything. Though no one picked up single item, she said, :You must pay full cost of anything you break." Tried to pass the remark off as casual neuroticism, but then she actually said, "All of your children must wait outside. It is my store rule." Needless to say, the kids went outside, as did we. AVOID unless you've got a liking for ill-mannered, paranoid proprietors.
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July 2022 by Christopher Streatham
Stopped in for a casual browse, which was a bad idea. The manager askes, "are going to make a purchase? Said i wasn't sure so the manager gave me this up and down look and asked -- no exaggeration-- "Where do you work, do you have a job?" PROFILING AT ITS WORST.
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January 2022 by Lisa B.
Having shopped here before I went back and tried to buy a sign, when the woman didn't come to the counter to complete my purchase, I wandered to the greeting cards. As I turned the stand (because greeting card stands turn) it knocked a lamp onto the floor crashing into a mess. She came running out and claimed that I needed to pay for this horrible blue lamp that fell due to the card turnstile being too close to the counter. She claimed the lamp was an 'original' Tiffany lamp. It was made in China and the most horrific cheap lamp. It was a mistake but I offered to pay for the cheap knock- off lamp (no pun intended). I was clearly upset with the cluttered mess of a store, that seemed like a fraudulent set-up to knock the lamp onto the ground. Anyhow, I break it I buy it, I was the better person. Just be aware of touching anything in this store, they aren't very forgiving.
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September 2021 by Jamie E.
I am in town celebrating my honeymoon. Was looking for an outfit for dinner. I was refused service because I had a service dog due to allergies. I informed your business on the ADA regulations that this is not in accordance with the American with disabilities act. I was told I could pick her up. However that doesn't make any sense. Think about it. The clothes are up high....she is near the ground. I served my country for 20 yrs. 17 in support of Afghanistan and Middle East operations in country. I have my dog for many reason that you will never be able to understand. It's unfortunate that this companies has a refusal to be familiar with ADA regulations. I should and could report this. I'd rather you just familiarize yourselves and not refuse other service dog clients.
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August 2021 by Jeffrey S.
The horrible attitude and personality of the owner drove us out of the store. We had a service dog that my girlfriend legitimately needs , was berated and asked to leave immediately. When we questioned why , the ugly personality said " I don't care , no dogs ". When we said " we're about to spend money , she said " yeah right". Unbelievable! to the owner - understand she's going to get BLASTED by a social media influencer. Horrible person
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August 2021 by Laura B.
As I was entering this business a Really Rude Old blonde women told me I couldn't come in the store w my Service dog! I said she could have said it nicer, & she just stood her ground, adamant I wasn't coming in the store...really? I'm a 21yr Cancer survivor & have a lot of ailments after all the treatment. My dog warns me before some things get out of control. It's infuriating dealing w rude people who have no idea! Apart from wishing bad karma to her, I'd rather encourage other Nice people from going into her business!! I'm certain shes the owner, she didn't want her photo taken. Incredible Bad Business female!!
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June 2021 by Taylor Hayes
Clerk was kind to us & we weren't dressed up. Cute local shop. I don't know why some of the reviews are poor. My favorite is the hand carved soapstone jewelry.