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February 2024 by John Portnoy
I had two non-working gas heaters in the back. Made one call, waited a few days, and they are as good as new!
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February 2024 by matthew lewis
The cleaning and repair was excellent! The service tech spent more than 3 hours cleaning and repairing, and his attention to detail made my grill look brand new. Also very courteous and polite.
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August 2023 by Nina Weston
I hired this company last year to clean grills on multiple properties. They did a great job and I hired them again this year for the big boss’ house. His response for how they did cleaning his two grills? “Gorgeous!” Wow, high praise from a detail oriented man!
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July 2023 by Assistant Cukier (Rachel Balter)
They were able to service my old dirty bbq before the 4th!!! Very professional. The BBQ was filthy and now working like new. I will use them annually.
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June 2023 by Steven Siegel
While it wasn't inexpensive, the quality of work was impeccable. The technician came out multiple times, did the work to an exceedingly high standard, and went way above and beyond while addressing any and all questions I had. He restored a $7,500 Lynx grill to better condition than when we bought the house 7 years ago.
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April 2023 by dave seddon
BBQ Repair Doctor and failed to solve my ignition problem. He said he would quote me on actually fixing it, and then completely ghosted me. I tried calling and email with no responses. Basically, he ripped me off for the call-out fee and then ghosted.
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April 2023 by Christine Consiglio
Charged $175 to apply towards parts & repair of my barbeque. Ordered Feb. 20th & today is April 4th & still nothing!!!! Was told 1 week to 10 days & I've been calling every week since and they just keep saying sorry parts aren't here yet! Company is ripping me off so beware!
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December 2022 by Keitha Scott
BBQ Repair Doctor does patio heater repairs. They were great -- from the initial return phone call after I left a message, to the follow-up call giving me the time window of their arrival. They arrived early in that window (almost unheard of in my experience) and swiftly solved the problem with our patio heaters. Alex was friendly, professional and gave us several helpful suggestion to keep the heaters working well. Excellent!
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November 2022 by Jessica Passoff
10 stars!They not only showed up promptly, but went above and beyond!I was trying to set up a new patio heater just purchased at Home Depot, while they were repairing my old ones. Geno (the owner) set up the entire heater for me (even though it wasn't purchased through them) Such a mensch. The tech that came with him, Alex, was incredibly knowledgable and helpful as well.Overall it couldn't have been a more pleasant experience.
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November 2022 by Nancy Gossett
My patio heaters needed repair and within 24 hours they are like brand new. The repair guys that came out were on time, professional and unbelievably efficient. While I hope I don’t need them again any time soon, I will absolutely be keeping them on speed dial.
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October 2022 by Jamie Thompson
Major Home Appliance got someone to my house the next day. They were communicative and fixed it so that I could avoid a delay of waiting for replacement parts and went above and beyond. Totally recommend them.Service: Dishwasher repair
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September 2022 by Marcia Russell
Should get less than one star. DO NOT USE THIS COMPANY. Unresponsive. No work done. Delayed Quote for weeks and I had to pursue them. When quote ($1549) was received it exceeded the original cost of the JennAir Barbeque by $300. Claimed grates were ceramic when they were stainless. We ended up fixing the grill ourselves for $300. They ignored our request for a refund for the $150 deposit. They did no work.
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August 2022 by Jonah Koppelman
BBQ Repair Doctor is a great service. They're super quick with scheduling needs and will work around your calendar. They show up on time and are patient and respectful when giving instruction/ showing you how things work. Also super affordable rates. Can't recommend enough for install or troubleshooting with any and all appliances. Thank you for the help with my Barbecue specifically!Services: Household appliance installation
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July 2022 by dapper84448
Avoid at all costs. Referred by Fire Magic for a $10,000 grill that needed minor service. They charged me to assess the grill. Was told what I needed to have replaced and a cleaning to get it back. Ended up chasing them for a quote and the front desk girl said parts are not available. I found all parts readily available online. I have since ordered what I need and have another more reputable company lined up to install parts needed and clean the grill up. Waste of money for them to take 10 minutes telling me what I need then ghosting me on the quote for some minor parts.With regards to the reply below to my review:This is a legitimate review. If you want to cross reference for your notes, Work Order Invoice number 8160 was left behind. Service address starts in a '4' and zip code is 91423. Visit date was 06/09. Sounds like you need to ask your frond of house staff why my calls have not been returned. I was equally surprised when I ordered all the parts I needed after easily finding them online but was told you guys had an issue obtaining parts. Feel free to call me day or night.Service: Stove, cooktop & oven repair
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July 2022 by Sharon Fox
Outstanding job. Not only did they provide excellent service in cleaning our LION grill but they were very professional. Made our grill look like new
