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January 2025 by angelalexander may
TERRIBLE SERVICE I'M FROM SATURDAY AT 9:00 IN THE MORNING AND TODAY AT 10:36 IN THE MORNING AND THEY DON'T HAVE GOOD CUSTOMER SERVICE I WANTED TO TALK TO SOMEONE BECAUSE THEY USED MY BANK CARD FOR THIS REASON I'M CALLING
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December 2024 by Ashley Galli
Came here to cash a check of my son's and he's a child actor and she said because it couldn't be validated she ran it through and stamped it when I took it to my other bank even though she crossed it out and initialed it wasn't enough they don't even have a cancellation stamp and a decent business card and protocol for checks they stamp through the scanner that other Banks won't be able to accept after that it was a huge ordeal and I had to have the production companies sell me the money. Do not go to the front desk Bank people here they'll run your check if you come to get it cashed out and you won't get the cash because they'll put you through a three-ring circus warning
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November 2024 by Chris Diaz
I made a cash deposit in the drive-thru atm and my receipt said the funds wouldn’t be available immediately. When I went in to ask about it, they found out their system was offline. How do they not know it’s offline and why still let people deposit?
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November 2024 by Moses .D
Long wait times
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October 2024 by Taylor W
Horrible customer service. Always a long line.
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August 2024 by Alma Duran
Nothing has changed, horrible service.
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June 2024 by anghie rodriguez
I went there because I already had an appointment to be attended to in Spanish and when we were there a man told us that there was no one who spoke Spanish so we should leave and come back later, we explained to him that we already had the appointment and that we were seeing the woman who does speak Spanish and still told us to come back later, since there were at least 3 people who speak Spanish in the place, I felt discriminated against
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April 2024 by Mr Slaughter
Had a very pleasant experience with Lauren P. Made experience personal and professional. Keep hiring hard working staff like this
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February 2024 by Kal E
WORST LOCATION EVER AND WORST BANK OF AMERICA I HAVE NEVER HAD WORST NIGHTMARE EXPIRENCE LIKE I DID AT THIS BANK of america in LAKE ELSINORE LOCATION IN CALIFORNIA
From about 2 days ago, I experienced an incident at Bank of America that compelled me to reflect on the values we expect from institutions we trust. I want to share my experience,to raise awareness about the importance of addressing discrimination and promoting respect and support for all customers.
A few days ago, I visited my local Bank of America branch :
LAKE ELSINORE LOCATION IN CALIFORNIA to take care of some banking matters. What should have been a routine visit took an unexpected turn when I became the target of racial discrimination from another customer. This person uttered hurtful and racist comments, telling me to "go back to your country," asserting that "this is America," and demanding that I "shut up." These comments were not only offensive but deeply distressing.
What makes this experience even more disheartening is the reaction, or rather the lack thereof, from Bank of America personnel. Despite this incident unfolding right before their eyes, the bank staff chose to remain silent and unresponsive. They did not intervene, call the authorities, or offer any form of support or assistance. As a customer who has entrusted my financial matters to Bank of America for years, I expected better.
The purpose of sharing this experience is not to single out Bank of America but to underscore the importance of addressing discrimination promptly and effectively in all public spaces, including banks. Institutions like Bank of America should be safe havens for all customers, irrespective of their background or ethnicity. Discrimination has no place in our society, and it is the responsibility of all establishments to take a stand against it.
I urge Bank of America to take this incident seriously, conduct a thorough review of their customer support and intervention protocols, and ensure that their staff is adequately trained to handle situations involving discrimination.
I remain hopeful that Bank of America will take proactive steps to prevent such incidents from happening in the future.
#Equality #RespectForAll #BankOfAmericaIncident
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February 2024 by Mario Verdia
Friday and 2 cashiers and tired customers 13 people in front of me
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February 2024 by Naxo Rodríguez
Good 👍
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September 2023 by Kal Said
WORST LOCATION EVER AND WORST BANK OF AMERICA I HAVE NEVER HAD WORST NIGHTMARE EXPIRENCE LIKE I DID AT THIS BANK of america in LAKE ELSINORE LOCATION IN CALIFORNIAFrom about 2 days ago, I experienced an incident at Bank of America that compelled me to reflect on the values we expect from institutions we trust. I want to share my experience,to raise awareness about the importance of addressing discrimination and promoting respect and support for all customers.A few days ago, I visited my local Bank of America branch :LAKE ELSINORE LOCATION IN CALIFORNIA to take care of some banking matters. What should have been a routine visit took an unexpected turn when I became the target of racial discrimination from another customer. This person uttered hurtful and racist comments, telling me to "go back to your country," asserting that "this is America," and demanding that I "shut up." These comments were not only offensive but deeply distressing.What makes this experience even more disheartening is the reaction, or rather the lack thereof, from Bank of America personnel. Despite this incident unfolding right before their eyes, the bank staff chose to remain silent and unresponsive. They did not intervene, call the authorities, or offer any form of support or assistance. As a customer who has entrusted my financial matters to Bank of America for years, I expected better.The purpose of sharing this experience is not to single out Bank of America but to underscore the importance of addressing discrimination promptly and effectively in all public spaces, including banks. Institutions like Bank of America should be safe havens for all customers, irrespective of their background or ethnicity. Discrimination has no place in our society, and it is the responsibility of all establishments to take a stand against it.I urge Bank of America to take this incident seriously, conduct a thorough review of their customer support and intervention protocols, and ensure that their staff is adequately trained to handle situations involving discrimination.I remain hopeful that Bank of America will take proactive steps to prevent such incidents from happening in the future.#Equality #RespectForAll #BankOfAmericaIncident
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September 2023 by Coach Ken Lynch
Worst bank ever if you're planning on just exchanging cash for quarters or anything, just go to Chase, they will not exchange your cash unless you have an account. Chase quote, exchange your change without an account. And they wonder why they're closing banks.
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July 2023 by Ronnie Kopp
Every time I take my business to this Bank there are major problems this particular time I stood in the business line for 25 minutes while everybody in the regular line passed me up the manager there clueless walking back and forth not helpful at all if I have any advice for anybody with a company take your business elsewhere
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June 2023 by Cervantes
Worst customer service ever. Treat customers very poorly Tried cashing a check and would not allow me to cash. Tried to get money from the check and deposit the rest and still wouldn't allow us. We had to deposit whole check and wait for it to clear to get out money. This is absolutely ridiculous, the fact that the banker was treating us like we stole the check when in fact it's our hard earned money. Bank of America service has gone down. Really considering moving to a different bank.
