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April 2024 by Mr Slaughter
Had a very pleasant experience with Lauren P. Made experience personal and professional. Keep hiring hard working staff like this
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September 2023 by Kal Said
WORST LOCATION EVER AND WORST BANK OF AMERICA I HAVE NEVER HAD WORST NIGHTMARE EXPIRENCE LIKE I DID AT THIS BANK of america in LAKE ELSINORE LOCATION IN CALIFORNIAFrom about 2 days ago, I experienced an incident at Bank of America that compelled me to reflect on the values we expect from institutions we trust. I want to share my experience,to raise awareness about the importance of addressing discrimination and promoting respect and support for all customers.A few days ago, I visited my local Bank of America branch :LAKE ELSINORE LOCATION IN CALIFORNIA to take care of some banking matters. What should have been a routine visit took an unexpected turn when I became the target of racial discrimination from another customer. This person uttered hurtful and racist comments, telling me to "go back to your country," asserting that "this is America," and demanding that I "shut up." These comments were not only offensive but deeply distressing.What makes this experience even more disheartening is the reaction, or rather the lack thereof, from Bank of America personnel. Despite this incident unfolding right before their eyes, the bank staff chose to remain silent and unresponsive. They did not intervene, call the authorities, or offer any form of support or assistance. As a customer who has entrusted my financial matters to Bank of America for years, I expected better.The purpose of sharing this experience is not to single out Bank of America but to underscore the importance of addressing discrimination promptly and effectively in all public spaces, including banks. Institutions like Bank of America should be safe havens for all customers, irrespective of their background or ethnicity. Discrimination has no place in our society, and it is the responsibility of all establishments to take a stand against it.I urge Bank of America to take this incident seriously, conduct a thorough review of their customer support and intervention protocols, and ensure that their staff is adequately trained to handle situations involving discrimination.I remain hopeful that Bank of America will take proactive steps to prevent such incidents from happening in the future.#Equality #RespectForAll #BankOfAmericaIncident
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September 2023 by Coach Ken Lynch
Worst bank ever if you're planning on just exchanging cash for quarters or anything, just go to Chase, they will not exchange your cash unless you have an account. Chase quote, exchange your change without an account. And they wonder why they're closing banks.
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July 2023 by Ronnie Kopp
Every time I take my business to this Bank there are major problems this particular time I stood in the business line for 25 minutes while everybody in the regular line passed me up the manager there clueless walking back and forth not helpful at all if I have any advice for anybody with a company take your business elsewhere
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June 2023 by Cervantes
Worst customer service ever. Treat customers very poorly Tried cashing a check and would not allow me to cash. Tried to get money from the check and deposit the rest and still wouldn't allow us. We had to deposit whole check and wait for it to clear to get out money. This is absolutely ridiculous, the fact that the banker was treating us like we stole the check when in fact it's our hard earned money. Bank of America service has gone down. Really considering moving to a different bank.
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February 2023 by Pat G.
For investment assistance ask for Matthew Stroder, very smart, very patient and knows his stuff!
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November 2022 by Teng W.
8 people wait in line, only 1 girl working behind the counter, 2 other employees doing absolutely nothing on the little island desk with a computer watching the 1 girl work through the long line. Just a typical day at BOA
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November 2022 by Bob Arnett
Customer service here sucks at best. If you need to do business other than the ATM. I reccomend that you go to another branch.
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August 2022 by Corinne Morado
This is the absolute worse Bank of America I have ever been in. They make you wait almost an hour, even when they have a separate line for business they make me wait in line AGAIN!!! Everyone in this BANK IS RUDE! I am a Preferred Business holder! I AM PUTTING A FORMAL COMPLAINT AND PULLING OUT MY ACCOUNT AND MOVING TO CHASE!
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August 2022 by Corinne M.
This is the absolute worse Bank of America I have ever been in. They make you wait almost an hour, even when they have a separate line for business they make me wait in line AGAIN!!! Everyone in this BANK IS RUDE! I am a Preferred Business holder! I AM PUTTING A FORMAL COMPLAINT AND PULLING OUT MY ACCOUNT AND MOVING TO CHASE!
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June 2022 by Jesus Martinez
Horrible bank tellers are unfriendly. No customer services for seniors. Not enough tellers
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June 2022 by Britney M.
I used to do my banking here. It was decent. The service was alright, it does get crowded. Expect long wait times. Every time I've come here the lines are so long. And they take forever. I'm a life long Bank of America person, but the customer service is so slow here. Other than the lines I haven't had an issues. If you don't mind the long wait times, then it's fine. The employees are friendly and professional. I did have to speak to a manager once, and he seemed knowledgeable. No issues there.
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May 2022 by Sweta Patel
Bank does not care customer service. I would give zero stars. Go to other bank of you need change.
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March 2022 by Matt H.
For tellers no issues. The management is wacky. Their knowledge is weak and they try to fake it until they make something up. I had 2 good people at the branch deal with. If they didn't know they found out using their resources. One person knew their banking center manager was wrong but did what she was told. They have a new district manager so hoping he can have a big impact on that crew. He seems much more knowledgeable, friendly and willing to admit he may not know but he will find out and follow up.
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February 2022 by drue
Been with bank of America for over 6 years..not a good bank.. no room here for all the reasons. One time I had a teller ask me if I normally have this much money I'm my account in front of customers and to top that off another teller decided to stop helping his customer to come peek at my account how professional.
