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December 2023 by Dawn Mellon
Brianna and the team at Caliber Collision far exceeded my expectations. They went above and beyond to take care of my vehicle and care about how the situation was impacting my life. Brianna called me every Tuesday and Thursday as promised and kept me abreast on the progress. The vehicle was ready six days earlier than expected. At the time that I was notified that it was finished and ready to be picked up, I was very sick, and it would have been very hard for me to go get my car and return the rental. Brianna offered to bring the car to me and return the rental car that I had. I cannot explain what a gift this was to me at the time. It was the kindest thing ever and I am so impressed and grateful for the kindness and the help. I cannot recommend Caliber Colision Lake Elsinore enough!
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December 2023 by Laura Rubics
I went in for an estimate and Brianna helped me and she was amazing. She explained the entire process and it was super easy. I will definitely be bringing my car to her.
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December 2023 by Brenda Jacobo
BrieAnna took care of all our needs. She kept us updated on everything. I would definitely recommend caliber collision. Excellent customer service.
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December 2023 by Christina Raetzman
Everyone was kind, courteous, and very professional. They were very patient and able to work around my busy schedule. They had my car ready when they said they would. I will definitely use them again and I highly recommend others using their services.
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November 2023 by Trina Allen
Oscar provided me with excellent service! He was very professional and went over and beyond making sure my auto problems were taken care of and that I left completely satisfied!
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November 2023 by Barbara Starr
Could not have been more excited to see my truck back to its original stateThe company was amazing and the staff were so helpful and very professional. My truck had major damage and the repairs were done quickly and they kept me updated on the repairs throughout the process. I have an 2020 Ford and is made of aluminum so the repair shop in Lake Elsinore did the work. Caliber Collision in Temecula transported my truck to Lake Elsinore for the work to be done and they also returned my rental car to TemeculaThank you so much, Caliber CollisionOscar at your Lake Elsinore location is an amazing employee. Caring and personable. Definitely an asset to your company!! Everyone I met at both locations could not have been more helpful and caring in such a difficult time for me!
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November 2023 by Steve and Jayne Bandtlow
These folks are a real class act! The repairs and paint are PERFECT, the service great and constant communication. Our Mercedes had $5K in damage and in about a week it looks better than before the accident! Very pleased.
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November 2023 by JENNIFER CAMPOS
Great customer service. Every single team member that helped me was professional and kept me up to date on my car status. 100% recommend to visit this shop.
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November 2023 by Joe S.
This guy is so rude does not take the customer serious. The shitty work goes back on his word promise you something does not deliver makes you go back to the body shop every time to inspect this work that should've been done the right way in the first place for the past two months will not pay for the rental when it's his fault that the car is not ready then your shit out of luck. Then you have to pay out-of-pocket don't ever come do business here don't trust this guy at all.
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November 2023 by Tania Lira
BrieAnna made caliber collision experience smooth and easy. She was always giving me an update on my car, which was great! Princess was also a great help as well with Going over documents ☺️
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October 2023 by Chase A
I have unfortunately needed to use caliber collision a few times in my life this location specifically with Bri and princess along with the manager and the paint specialist do an absolute superior job. I had my vehicle at a different location and they painted the bumper incorrectly which did not match the body color. I called this location I spoke with Bri. She made it seamless. She went above and beyond with her help her kindness her communication also, princess kept me in the loop from start to finish. If anybody needs bodywork taken place definitely take your vehicle to this location specifically, you will not be disappointed, what a great facility super friendly staff if I could give this 100 star rating I would thank you Bri for all of your hard work and your accommodations. It was a true pleasure working with you.Service: Painting
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October 2023 by BECKY CALDERON
Worst customer service by far. Princess the receptionist let a walk in go before me when I was scheduled and was on time, my service provider was late and was told I had to wait for her. I asked for the manager and she said Matthew was coming out to help me while Oscar helped the walk in before me. I asked why I couldn’t been seen first with an appointment , she said your tech is coming from pachanga , I told her I have to go to work in south oc so I scheduled an appointment to get to work on time . She then pretended to go get the manager , but then sent Oscar when he was done with the walk in came out.I have been here multiple times ( girl driver) and pay cash. Will never come back here again
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September 2023 by Greg Johnson
I have had a number of cars and trucks worked on over the years and my go to guy sold his shop and when i needed a place to take a new F350 platinum i called him and asked who does work as good as you. Calber in Lake Elsinore is where Chuck Kammer recommended that I take this truck. Oscar the Service rep was outstanding and knows what he is doing. The paint is better than the factory paint and it is black which is always a problem. They did a great job and they took the time to do it right. Mellissa or M as I call her kept me up to date every step of the way with updates and even a call saying the truck is in the paint shop and it looks good( she deserves a raise). Customer service at its finest. This shop did a great job and Chuck Kammer who knows everything about paint and body work gave me a great referral. And these folks are all good people! I would use them again.
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September 2023 by Becky C.
Worst customer service by far. Princess the receptionist let a walk in go before me when I was scheduled and was on time, my service provider was late and was told I had to wait for her. I asked for the manager and she said Matthew was coming out to help me while Oscar helped the walk in before me. I asked why I couldn't been seen first with an appointment , she said your tech is coming from pachanga , I told her I have to go to work in south oc so I scheduled an appointment to get to work on time . She then pretended to go get the manager , but then sent Oscar when he was done with the walk in came out. I have been here multiple times ( girl driver) and pay cash. Will never come back here again
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September 2023 by T P.
I really appreciated every single employee from Caliber Collision. I was unfortunately in a sudden accident and lost access to my vehicle. From their partnership with progressive and enterprise, I had no worries and they assisted with the transportation to enterprise car rental. Caliber kept up with timely updates on the progress of my car AND finished my vehicle 2 weeks early! I am so grateful for their care and kindness during this point as it truly made it a comfortable experience. Thank you Caliber team and management!
