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June 2024 by mariaelena saavedra
I took my graduation pictures here, I ordered my photos back at the beginning of April and still haven’t received them, I had emailed them on where’s my photos and why haven’t I gotten them and I received NO response. I cannot believe this
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May 2024 by Stephanie K.
I find it frustrating that when you order it says it will take 3 days to begin processing and it still hasn't been completed. In addition I have a hard time seeing the tip option for every purchase. I thought I was buying an item not a service. I tipped at the initial session for the photographer but why is there a tip option when making a purchase. It makes me feel like if I don't tip I won't have my photographs processed in a timely manner. The only reason I am giving two stars is because the photographer was so amazing, but as a whole the business model is lack luster. I would like to update my review. After emailing within a half an hour I received my digital photos. I am very impressed with how quickly my complaint was handled. Thank you Mike for reaching out but your staff handled the situation!
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May 2024 by Tammy Croy
My kids school used this company for photos and I liked the quality and the turn around was rather quick. I decided to take my other two kids to get photos recently as they are in a different school which did not use this company. This time around the photos took a bit longer to get but everyone I dealt with through the stores all the way to even the owner have been very kind and helpful. They were even accommodating when the kids fell ill and had to reschedule and helped ensure we got the photos we wanted.
I definitely recommend this company and will be returning if not through school, but direct scheduled appointments. Very happy with the services, prices, and all the helpful people who helped with my current photo session.
Very happy and thanks again Mike and staff! ❤️
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May 2024 by John D.
Yearbook photos at Palm Desert High School were awful. The lighting made both of my children look like they had the flu. Posing was terrible. I don't expect much from school photos, but this was unusually bad. PDHS, please try another company!
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February 2024 by Jazmine Autrey
The photographer was wonderful however there should be no reason it should take up to 5 business days to email over the digital download version of the one photo I bought with no additional touch ups then what it came with. I just want the original photo that I can view sent to me, and considering they refer to it as expedited shipping you’d think they’d send as soon as possible.
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February 2024 by A
Honestly the photos are rarely great, and the prices keep going up, I'm not sure why the district keeps using this company.
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January 2024 by Debbie N.
Shonnie was lacking in customer service as well as the front desk girl. I asked multiple times to change the background and she ignored me. Once I told her I've ask you 2 previous times to change the background then she acknowledged me stating " he didn't ask for it" referring to my teenage son. I had to remind his not paying for the expensive photo shoot and photos. I found her lack of creativity was either her being lazy or really just untalented. Btw- my older son had his photos there a few years before and I had an excellent experience. The front desk girl didn't greet with a smile and has music playing too loud to hear her voice. She reminded me of the grumpy character from the show Park and Recreation.
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October 2023 by Alex K.
I am so happy with my sons school pictures. Spoke with Taylor and she assisted me with my order request.
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October 2023 by Shay O.
My daughter graduated high school last summer and I had a confirmation email from ordering her diploma photo from the ceremony, but could not for the life of me find the actual photo ANYWHERE. I searched my phone, every folder I back photos up too, everywhere and it was nowhere to be found. I emailed on a whim just hoping there was a tiny chance the photo still existed and hadn't been erased yet, and the owner Mike responded just a few minutes later with the photo attached! This company is led by a wonderful human, who puts people above profit and he has my loyalty. Thank you so much Mike for saving the day!
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August 2023 by Lauren M.
My daughter just had her senior photos taken here. Marcos (our photographer) has an amazing talent for photography! Thank you so much for capturing our daughters senior year so perfectly
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August 2023 by Dena Renee M.
had my daughters senior pictures taken here... efficient, great service and no pressure to buy additional photos. Great experience.
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August 2023 by Estela Gonzalez
The pictures were great but! I gave 50 dollars down for a package and I asked if there was no expiration on that money they told me no and when I tried to buy pictures after graduation they told me after graduation pictures expired and no refunds. Literally every penny counts for me.
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July 2023 by Michele Kerr
Top notch photography. Customer service is excellent. Not run off the mill
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June 2023 by Colleen P.
Love this place! Every year they handle our pictures and plaques and they never disappoint!
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May 2023 by Carrie L.
Pretty ridiculously priced digital downloads. I was totally shocked when I saw the price.
