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July 2023 by Sharee F.
If I could leave less than one star I would. I called & spoke to John about getting information to service my mother's car & after some miscommunication with appointment times we ended the call. My mother had another question about the coolant in the car being low (being as though its 100+ degrees outside) & called back to where the same John answered the phone again & while my mother was speaking letting him know that I (her daughter) previously spoke to him, he decided to hang up on her. Unsure of if the call was dropped we immediately called back to where our call was not answered. She is a Retired Marine Corps Veteran with PTSD who wanted to address her concerns with her coolant being low on the car and what he did was extremely disrespectful and uncalled for. So thank you John for being our first bad experience with Firestone after being a customer of 15+ years.
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July 2023 by Andrew D.
Took my car in first thing in the morning, talked to a guy named John for a full brake service. He Said it would be a couple hours so I took an Uber home. He called me back at 9:30 to give me a quote, I talked to my wife and called back to confirm the service. I sat in my house all day with not one phone call, I called at 4:30 and got a continuous ring on their phones when they are supposed to close at 6... these clowns didn't call me once and they didn't even touch my car. Then my wife on her way home from work, got attitude from the employee when she was trying to get my car out of their garage saying "what?! He doesn't want the service anymore??" I sure did want the service at 8:30am!! So pissed yesterday, never using these clowns ever again.
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June 2023 by John L.
Horrible franchise. The place looks like a dump and they refuse to do anything. I have called a few times about trash and the business neglecting the property to the point its an eye sore to our community. It was beautiful with green grass and giant pines. They cut 4 pines down at 15' and left the stumps. The manager assured me they were working on it but it's been 2 years. All the grass is dead and has giant dead tree stumps. The drought is over take some pride in your work business and community!
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May 2023 by Shannon B.
I took my Suv to Firestone Wednesday for 4 new tires and an alignment. I also needed an air filter that they helped me with. My car was totally full serviced. All the mechanics there are Friendly and very Helpful. Mike was Awesome. He took car of me and all my cars needs full circle. I will definitely be returning for future service. Thank you!
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April 2023 by Whitney Irmeger
They were so kind and helpful. I was on a time crunch with my rental and they were just amazing about it all. My tire was fixed in less than 2 hours. Highly recommend!!!
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April 2023 by Roy McDaniel
I’ve been using firestone for over 40 years and appreciate their workmanship and professionalism . Have there been problems? Of course, but, they were corrected immediately and to my satisfaction. I’ve tried other places in the past (when it was unavoidable) and always go back to firestone.Services: Brakes
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April 2023 by Nhan Pham
In and out for 4 new tires and alignment. Clarence was a great help. Amazing customer service and totally professional.
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March 2023 by Jon Pyro
Took my car due to break issue and check engine light. They claimed my breaks were fine. And the check engine light was a misfire and my cylinder is under compression minimum. Took it to a another shop since they won't service these issues. Other shop showed it wasn't a compression issue. Wrong spark plugs were used thus causing misfire. Breaks were not adjusted correctly which is why I brought it in to find out the thumping sound. Firestone went down hill. They charge you for all these "diagnostics" and don't actually check. *Update* manager called and refunded me the services. Leaving review as is due to poor service that was still given.
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March 2023 by A S.
My daughter bought her first 4Runner with awesome off roading tires, one tire needed a patch. Well guess what?? Don't bother! They don't want to touch old cars, but tire site about a block down the street patched it up in a few minutes.
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February 2023 by A
The one in elsinore is ghetto, and the guys speak to the women trashy. They also had my car all day from 8 am to 5:00 just to change a tire???. The one in moreno valley has a great manager and they are a good quality store.
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January 2023 by Addison Chen
These guys were great. I unfortunately got a nail in my tire, and was losing air fast, but happened to exit right where this Firestone was. I pulled ind during the early morning and they checked me in immediately.They ordered the specific tire I needed, and said it would be delivered to them by 3pm and they would give me a call when it was done. They called me at 3:30pm to let me know I was set and could pick up the car.All in all, really happy with the service they provided. They were accurate with pricing and timeline, couldn’t ask for for more.
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January 2023 by Lauren F.
I went to have them check tire air pressure on my car in the morning. Whoever was there told us to move the car from the front of the car bay since they had to move another car into there. Instead of politely asking to move to the side, he told me to "get out! out!" wow, never dealt with anyone like that before. Never coming back here again. If I could rate this place 0 stars I would. Going to the tire place in canyon hills instead!
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January 2023 by Nestor Fuerte
I went in with my dad looking to replace tires on his truck. We were met with friendly staff who gave us an estimate on the tires we wanted and the service we needed. Yes, it took about 2.5 hours but that is always a given anywhere you go. The estimate was accurate and the service was exceptional.Services: Wheel alignment
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January 2023 by Mike H.
I scheduled an appointment the night before taking my car for an alignment. Turns out the appointment system is not live. It literally takes someone at the location to confirm availability before they add it to the schedule at which point they email you and confirm. I was a few minutes early, and was quickly "put off" by the overwhelmed attitude they had. "Yes we can align it but you have to leave your car" . I didn't plan for that and had no one to come and get me. So I settled in for what I expected to be a few hours. I watched as they greeted every customer with the same exasperated reception... "yes sir we can fix your flat, but you'll have to leave your car", Yes ma'am, same. on and on. I get it, you are short handed and tactfulness isn't in your vocabulary so you go straight to a negative reception. No after they got sick of me visually judging them, my car was miraculously pulled in and lifted up on the hoist. The alignment was being done. I was informed I needed tires and I was allowed to visually inspect the car. They were 100% correct, and honest about it. The guy doing the alignment was great, he was knowledgeable and informative. They knocked out my car, put it on the ground and told me the car was done. I asked the guy at the front counted if he is going to quote me tires and he said, "I already did, they are on your receipt I just emailed you" and gave me back the key. Appointment system 2 stars - easy, but not finished until confirmation. Reception - 1 stars, So off-putting. But, I had lifetime alignments so put me at ease. Alignment technician - 5 stars. Post work information - 5 stars Lifetime alignments - 5 stars (invoice was $0.00) this time Actually trying to close a sale - 0 stars. What good is a buying a flashlight and no one suggests batteries? Speed of actual work, - 5 stars.. I was out of there in an hour. So I grabbed my freshly aligned car, and went to a tire store and purchased 4 new tires. This is really sad. would I have purchased tires? I needed them and I did, just not there. Besides, I'd have to leave my car! I will go back and probably judge them again, maybe next time, they'll sell me what I need.
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December 2022 by James Vargas
They got me in really fast replaced both control arms and did a alignment in a hour thanks guys for getting it done last minute and fast. Amazing customer service and at a reasonable price.Services: Brakes
