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January 2024 by Katie O.
Julian was great for my mom today! Was some of the best customer service she's ever received; a great support and comforting experience. what a great feeling to have at Home Depot when you're doing a stressful home repair. thanks Julian!
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December 2023 by Lexy B.
The guy (I think Dave) in the paint department was one of the most kindest individuals I came across at Home Depot! Super helpful & definitely does the best he can with everyone he works with. He was very confident in his ability to find the perfect match for a color we had to get tinted, I was fine with something not being perfect, as long as it was close but he exceeded my expectations & made it a perfect match! I will definitely be returning to the lake Elsinore Home depot ! Great service, knowledgeable & kind employees!
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December 2023 by Vanessa P.
Dave in the paint department provided the BEST customer service. In this time where I've noticed it difficult to find an employee that is enthusiastic about their job and there is such a lack of help at many stores that cater to customers, Dave was a breath of fresh air. Instead of pointing me in the right direction to find the wood stains, he asked me about my project and discussed my options on what colors and types of stains to use. He took his time to explain the different types of wood there are and how they all take to stain differently. He was an expert on the topic and I felt confident that he could help. I've been trying for months to find a stain that would match our cabinets. He looked at my sample and was able to match it instantly. He was spot on when several others could not help. Thank you so much Dave for going above and beyond to help. We are thrilled with the outcome. I wish there were more people like Dave (friendly, knowledgeable, helpful, genuine and enthusiastic).
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November 2023 by Steve M.
I went there last night to pick up two, indoor switches with built in timers. I was on the wrong aisle and Jose lead me right to what I was looking for. Such an honorable and humble man. Home Depot's a better place with him. Great customer service.
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November 2023 by Jen S.
Helpful staff. Received immediate greeting and service when I entered their nursery area. In the area to find a floral gift for a friend and looked through their pots and gardenia selections.
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October 2023 by Jailany B.
Tim and Madison were my saviors today ! I was looking for an outside rug that was 12 x4 ( really weird measurements) it's for a really long balcony . They came up with a custom made solution for me ! So happy with it! And so affordable
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September 2023 by The Everyday E.
My spouse and I were shopping in the store and were approached two times by Home Depot affiliated solicitors, one of whom strongly pushed us into booking a home water test. We felt pressured and obliged but we were not told up front that the test would really be a 2.5 hour long pushy sales pitch with a gentleman inside our home trying to get us to purchase an $11,000+ system. We were simply told we would get a gift card if they tested our water. The individual who came to our home was very pushy and sales forward, and spent over two hours trying to use multiple degrading tactics to get us to buy this system. My spouse and I were not aware that this "water test" would involve this amount of time and sales push, and I would like to express our disappointment in Home Depot for allowing solicitors to approach people outside of designated kiosks/booths in stores while they are just trying to shop for their home needs. In addition, a Home Depot associate tried to push us into booking a furnace test while we were just trying to ask him to unlock an unrelated product for purchasing. We have never before had this treatment and sales push from Home Depot and will strongly reconsider shopping in the store for this reason.
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September 2023 by Mary M.
This home depot sucks. They have 4 self checkout registers, only 1 is open, with a line of 12 ppl waiting. None of the regular checkstands are open. Wtf? When asked why aren't all the self checkstands open, I wastold the Manger of this particular location is worried about theft, so he won't let anyone else open a register. Extremely poor business practice. All the people waiting were pissed!
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September 2023 by Joe T.
UPDATE: forgot to mention, but have had positive interactions at this location with Head Register/Checkout Employee Rebecca (with the cool hair) and Manager William Lawson (not as intimidating as the name sounds) as well, along with others. Everyone here a star!
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August 2023 by Andy J.
People need to stop thinking they're the center of the universe. You're not always going to get A+ treatment from every establishment. WE, the consumer, need to be more patient and have more understanding. BTW - really enjoyed my experience here at this Home Depot.
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August 2023 by Tyler P.
Lady with messy hair and acrylic nails at check out denied my 73yo Vietnam Veteran father a military discount on a $100 purchase. He had ID and military document ready but was denied and not given a reason. He was told to download the Home Depot App. There was NO OTHER alternative, she couldn't just scan in a discount for him. Will be returning the products for money back. Hard to believe Home Depot of all places would tell a veteran they cannot have a discount, considering they have veteran parking spaces
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June 2023 by Jasmin F.
By far the worse customer service!!! I needed to rent a tool and there was one cashier n 5 of us in line and never once did he acknowledge he would be right with us. So many employees pass that area n never once did any of them acknowledge us. Finally Christian shows up and he was irritated the bell was going off but the bell shouldn't of been his concern it should of been helping us. He was rude and annoyed. Returned the equipment today n Maria was not polite and just as rude. I know Home Depot covers customer service at orientation and maybe they should view the video again. I definitely won't rent from them again.
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April 2023 by Geneva P.
Great Home Depot, pleasant staff and knowledgeable. Dave and Tina-Marie in the paint area were so helpful on our projects. Never going to Sherwin Williams ever again.
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February 2023 by Sonia L.
I have a complaint about Home Depot They went really down on their service. I bought a refrigerator which cost me $2600 a Samsung they delivered it yesterday, February 15/23. so their delivery Man took my old refrigerator and then brought me my new one. It has three doors. The bottom one is a freezer door. They yanked the freezer door out and left it outside because they said it was too heavy. I don't know why they did that. now the icemaker doesn't work and the freezer drawer is off track. It makes a horrible noise when I open it. thank God I got it on my security cameras to prove it to Home Depot. The Home Depot sales people told me I had 48 hours if the refrigerator was damaged in anyway I could exchange it. Well seven hours later, I went down with my husband. I had to wait for him to get out of work so we can go to Home Depot and tell them what the delivery man did. So then the so-called manager name Alex came to tell me that he was not going to take the refrigerator back that they were just going to Send somebody to service it. so I told him oh no you're not that's not what I was told by your sales people than he insulted me and said what sales people told me that. Think twice before you buy a big appliance from Home Depot because they lie.
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February 2023 by Isidra B.
Worse place ever to go Megan, manager, Tiffany manager also cashier Terri awful rude to me and my mother had a purchase with less than a hour buying and bringing it back was a night mare these women are nasty rude disrespectful Mr Lawson needs to get a better team in his stores I will be going else where to get products I've been coming here for over 10 years as well as my mom will never come back again as a home owner I would like to be treated with respect when I buy anything from a business but this place is awful I'll tell all my family and friends not lake Elsinore home Depot if you want bad customer service and to be treated poorly