H&R Block provides professional tax services with a focus on customer satisfaction and safety. Customers can choose to visit their local office or work from home using the Digital Drop-Off service, where documents are uploaded online and handled by a tax professional. The staff, including specific representatives like Lori, are praised for their helpfulness, professionalism, and thoroughness. Lori, in particular, is recognized for going above and beyond to ensure clients receive the best possible tax refund, explaining claims clearly, and helping with complicated or late-filed taxes with patience and care. Clients appreciate her knowledge, friendly attitude, and efficiency, often mentioning that she completes their taxes quickly and accurately, sometimes in just over an hour. The offices are committed to safety by deep cleaning, disinfecting high-touch areas after each appointment, and practicing social distancing. Many clients express trust in the staff, especially Lori, and plan to return for future tax needs. Overall, H&R Block is seen as a reliable and professional choice for tax preparation, with an emphasis on client well-being and community safety.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
