Petco in Lake Elsinore is a well-regarded pet store that offers a wide range of products and services for pets, including food, supplies, grooming, veterinarian services, and pet adoption. Customers appreciate the friendly and helpful staff, with several reviews highlighting exceptional service from team members like Ann Marie, Kim, Rebecca, Jackie, and Debbie. Ann Marie received praise for her outstanding grooming skills, especially for a large German Shepherd, leaving the dog looking happy and spa-like. Kim is recognized as a caring groomer who gives attentive care to pets, with many customers prebooking her appointments to ensure quality service. Debbie and other staff members are noted for their knowledge and patience, especially when assisting with fish and animal care questions. The store's customer service is generally positive, with staff providing guidance on products and saving tips, such as rewards programs. However, some concerns were raised about pricing policies, particularly a "cleaning supplies fee" that customers feel should be included in the service price rather than added separately. Availability issues were also mentioned, such as limited flavor options for certain dog foods. Overall, Petco Lake Elsinore is seen as a friendly, knowledgeable, and caring place for pet parents to shop and seek services, with staff dedicated to providing the best care for pets.
This place is great I've been coming here for years and knowing the same dedicated workers for all my pet needs from fish to reptiles and of course my dog and cats. I have my dog training classes in store personal training and it is going great. I highly recommend visiting and asking questions, the staff is very knowledgeable.
July 2024
The employees are very nice and helpful. They take the time to answer your questions and give suggestions if needed
April 2024
We got our puppy his final shots and the Vet was very kind and friendly
