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December 2023 by melanie FLORES
I called a day before to ask what the fee would be to print out a label. I was told $3.00 and .50 cents for any additional pages.I go in today and I was told it's $4.00. I politely questioned it and said I was told $3.00 and .50 for any additional pages...the person helping me was extremely rude and was pretty much challenging me and speaking to me with a horrible attitude. The other worker stepped in and in the end they billed me $5.00. I guess they now make up their fees as they please?Whatever happened to customer service. Not only was he rude, but also aggressive. When the other worker was helping me, he opened a door behind me with such force almost to the point of trying to intimidate me. When I asked what the owners name was he stood behind me staring me down.Someone like that does not belong in customer service. Last time I take my business there! I rather drive further than to have to deal with such pettiness.
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December 2023 by McNesheye Reed
They are always so wonderful, kind & accommodating. I would them 100% of the time!!! Excellent service!!
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November 2023 by Abel B.
Slow service, Does not open on time, only 1 employee to help multiple customers. Would not recommend this place
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November 2023 by cat jo
Super helpful. They recently changed their hours to close at 530pm on weekdays
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July 2023 by Brian M.
Manager was very rude and made discriminary comments to my wife trying to turn in an application for employment.THE BBB WILL BE HEARING ABOUT THIS
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July 2023 by Kevin B.
great staff each one of them are so gld to help friendly and knolwegable very fast and efficient always friendly
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July 2023 by Stephanie R.
This store never opens when they say they do AND ITS SO ANNOYING for a busy business owner who doesn't have time to sit in front of the building waiting for someone to get there MULTIPLE TIMES. I have to drive down the hill and go to UPS because no one shows up at 9.
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May 2023 by Maureen Malilay
I am thankful that I have PostalAnnex nearby my house and the staff are nice and helpful especially Mr.Adrian. He helps me step by step with the renewal of my passport by mail. Thank you, Mr.Adrian, and god bless you.
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May 2023 by Maureen M.
This postal Annex employee especially Adrian is so nice and helpful. He guided me step by step for the renewal of my passport by mail. Thank you, Adrian god bless you!
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March 2023 by Stephanie Molina
Jarad was a breath of fresh air this morning. After having a horrible experience at the Temecula location, Jarad was able to assist me in a matter of 2 minutes. He completed my i9 verification, while being personable and so friendly. After just coming off of a 12 hr shift and being exhausted, interacting with Jarad was just what my soul needed. I will be using the lake Elsinore location for all of my postal anex needs moving forward! Keep up the amazing work Jarad, you really know how to connect with people!!
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March 2023 by Ronda Norwood
Jared is fantastic! Or shall I call him JaRAD?great experience and fun to meet such a flavorful and helpful person. You can tell he aims to do his job well.
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February 2023 by Elaine P.
My daughter did not receive her Christmas presents because they used FedEx. Her address is a PO Box and apparently FedEx does not deliver to PO Boxes. I contacted FedEx, they sent it to her PREVIOUS address, and of course the people that live there now said they never got anything! So the PostalAnnex employee made a mistake (a big one), but mistakes happen. What is most upsetting is that Postal Annex is not offering any compensation for this mistake. They wouldn't even return my phone calls. I finally got through to them through email. I was hoping for just maybe a shipping credit. They offered nothing. Terrible customer service!
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January 2023 by Arlene R.
Highly recommend! Staff is very helpful, super kind to everyone! I was there on the morning of 1/18/23 and the young man (I didn't get his name) was so nice and accommodating. He was very personable and professional to customers and even to the delivery staff making sure he offered them water before they left. Wonderful service!
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July 2022 by serhii psq
printed out the text $3,.(two sheets) very expensive.(06.17.2022)
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December 2021 by Amanda H.
Always so nice when doing drop off for returns! Always do my returns, shipping and live scan with them. Everyone there is nice and helpful
