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April 2024 by Michi Okimoto
On April 23, 2024 I had a great experience at Extra Space Storage on Riverside Dr. I was helped by Dominique who was friendly, professional and helpful. She helped me secure a unit after we looked at two different size units. Dominique was efficient with the process and provided me with a card that had my gate access code and my unit number. She also helped me with trash from my old unit I was moving from. Thank you, Dominique, for helping me secure a new storage unit and making the process quick and easy.
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April 2024 by Matthew Mason
Susan was truly awesome! Got everything set up for me and helped with a number of questions I had relating to transferring ownership and reserving future storage units 10/10! Thank you.
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April 2024 by Watan Gems
Everything was good, except they change the prices every 6 months or so. My price jumped from $126 to $260 for a 10x15' in about 1 year or so. That is why I left.
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April 2024 by seabee1333
Best rates in town! Setup up everything over the phone with lightning speed! Military friendly, highly recommend.
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March 2024 by Alexandra Ballesteros
Really easy and quick process to get storage unit. Dominique was super helpful when picking up my keys and explaining everything. Unit was also clean!
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March 2024 by Z G
The website advertises online rentals that give you gate codes and access to your unit immediately, as noted by my screenshot. This is NOT true, any given location can arbitrarily decide a manager needs to be on the premises to grant access to your unit during office hours. I went ahead and paid my rental, fees, insurance and tax…ready to store today, car loaded up…only to find out I can’t come till tomorrow. Straight up stealing a day’s rent from the purchase price. I called in and the agent said they’d make a note to prorate that money back to begin renting tomorrow, so this is a built-in scam they count on you to not care enough about. They could very easily make mention they will only allow first time access during office hours, and then pleasantly surprise you within immediate access of your location HAPPENS to have it available. But nah, they want that fraudulent rent dollar and insurance cents for your empty unit.
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March 2024 by Babak Tamandani Rigi
She was so helpful and very nice
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March 2024 by Thomas Nakayama
Excellent service totally happy and I will use them again.
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March 2024 by Larry Luna
I didn't like the fack that i was forced to pay insurance on my storage unit, so that just was a sneaky way to bring up the price, and the storage unit had water spots in it, i hope it doesn't get my stuff wet, im going to have to ask where the water came from. There is no light in my storage unit, and im just not happy at all, cause they dont offer anything, everyplace i ever been to before always had carts that you could use to load your stuff and move it to load or unload, but this place doesn't have anything, no carts or dolly's, no nothing, they are no help storage! They just want to take your money, they couldn't even explain to me how to find my unit well enough for me to find, i am very disappointed in this place and would never recommend it to nobody! Im actually going to look for somewhere else
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February 2024 by Ailani Lopez
Always very friendly and helpful!!!
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February 2024 by Ana Flores
Amazing service Ali was great enjoyed talking to her. She was very helpful and thorough.
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February 2024 by Dawn Short
Clean, good hours, easy to get into, leasing a snap.
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January 2024 by Toni's World
Very helpful staff.Nice units. Easy rental process. Fast and convenient online reservations. There's an app for easy access to certain units.
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January 2024 by lopezjon626
I spoke with Dominque on the phone and when I went into the office. She was not only kind but very understanding of my needs. She provided Great service thank you
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December 2023 by Vivianna Kinslow
Our storage unit just got broken into for the second time at this location. They are nice and friendly employees but something else needs to be done about security. We’ll be moving our stuff out and to a new location. I do not recommend unless you don’t mind losing your things.
