-
November 2023 by Rick Y
A friend had a very bad experience with this shop, they are dishonest and damage their car, try to avoid this shop. they also removed some of the negative reviews.
-
November 2023 by Andrew So
I have made about 3 visits so far to A-1 and will continue to do so as they are amazing! I haven't met people who give off genuine care at an auto shop like Reza and the team do here.Most recently I needed a part replaced and after giving them my warranty info they took it upon themselves to make sure I had as much help as I could get with cost. In my years and years of going to several BMW shops, no one has ever put in the work to do so. I knew right away that they were in the business of looking out for the customer. I feel grateful that I stumbled upon A-1 and would recommend to everyone.
-
November 2023 by Andrew S.
I have made about 3 visits so far to A-1 and will continue to do so as they are amazing! I haven't met people who give off genuine care at an auto shop like Reza and the team do here. Most recently I needed a part replaced and after giving them my warranty info they took it upon themselves to make sure I had as much help as I could get with cost. In my years and years of going to several BMW shops, no one has ever put in the work to do so. I knew right away that they were in the business of looking out for the customer. I feel grateful that I stumbled upon A-1 and would recommend to everyone.
-
November 2023 by Wang K.
Terrible experience. Keep away from this shop. SERIOUSLY!!!On November 7th, I wanted to repair cooling system leaking of my BMW X5, I checked the vehicle system before I went into the shop, it showed that the engine oil was at Max and the tire pressure was normal. the vehicle needed maintenance and recommended to replace the brake oil, I took the car into the shop A-1 Cars Independent BMW Specialist & Body Shop. The shop owner Reza received me, and later his Chinese wife Shaden (Xiaodan, WeChat ID: love4my2boyz) also came. After communicating and waiting, she took me to see the raised car and said that the coolant recovery tank Expansion tank was broken and needed to be replaced. I said yes. There was oil leakage from the oil tank bottom valve (there was no leakage). I told her that I knew about this situation and that it had been a long time and there was no need to replace it. (This happened when a guy suggested changing the valve when I changed the engine oil the first two times. However, I just changed the engine oil at another shop. The technician said there was no problem and no need to replace it. The original oil stains were not cleaned, so there was no problem. I know my own. The car has never had any oil problems even after being parked for a long time. The engine oil was fully checked before entering the store, and there was no oil leakage on the ground.) After that, Shaden gave me a quote, and I left the store to wait for repairs. At about four o'clock in the afternoon on November 8, she sent me a screenshot of the vehicle system information (the screenshot clearly showed that the oil system was normal, the same as what I saw before entering the store), and she told me about the vehicle system prompts (above) Wen said that I had checked it before going to her shop), I said that I knew, and I would not change the brake fluid or do a full vehicle inspection for the time being. I told her to go pick up the car the next morning. I went to pick up the car early on Thursday (November 9th), and was still greeted by Reza. He said there would be an extra 2.5% fee for paying by credit card, so I paid in cash. I drove directly to Costco to refuel. It only took a few miles. After filling up the gas, the vehicle system prompted that the engine temperature was too high? I immediately checked the vehicle system information and found that there was no oil in the engine. I immediately stopped the car and turned off the engine. Called Shaden and she asked me to take the car back to the shop. I still have basic common sense. Without engine oil, the engine will burn out, and if it is driven at high speed, the car may be destroyed and people may be killed. I didn't start the car. Luckily I found it in time, still in the Costco parking lot. I opened the hood to cool down the engine while waiting for Costco to open. I was the first to enter Costco and bought a full box of Mobil 1 engine oil (six bottles). I have been using the same engine oil. A full box of six bottles of engine oil was added to the car and the fluid level was still not visible, which proved my previous judgment that there was no engine oil at all. After the vehicle came into the shop, there was no oil left overnight? I was lucky enough to save the engine and not have an accident. I couldn't trust this shop, so I decided to find another shop to check the vehicle. I immediately went to another shop. The technician performed a visual inspection and then checked the computer. He found that the oil system was normal, but the cooling system was abnormal. After replacing the expansion tank, there was no exhaust. The air inside the cooling system pipe causes the pump to run idling, one of the cooling system pumps burns out, the cooling system does not work properly, and the engine overheats and alarms. I'm waiting for my car to be repaired at this shop, and I haven't held A1 accountable yet. The above is my experience and I bear legal responsibility. I suggest staying away from A1 store. For the sake of your wallet, your car and your LIFE, sta
-
August 2023 by Nur Samsudin
You need an honest man to do the job for your car without getting rip especially if you are a woman who most of us know nothing about car? If your car need attention on mechanical to bodyworks, come to this place and look no further. You are protected by two guardian angels Reza and his wife Shadon.They both helped me in my depress time when I come across with car issue in 2022. Its started with my rental car Nissan that I accidentally make a dent on the side part of the car by some night driving. I went get a quote from 7 collision shops around South Orange area and all 7 shops quote me with 5k to 10k cost to repair it. Didnt give up, i keep looking and stumble with A-1 Cars Independent shop (Not A-Z, they close to each other but totally different owner and different company) and they quote me for 1k. HUGE different! I said yes in 3 seconds! I found my hero especially time like this, bare in mind Covid impact us financially badly in my case. Nobody have budget to do car repair etc. So he and his team get the job done so perfectly and the car looks brand new in short time.And from that moment, I knew I finaly found a car workshop that give a damn about its clients concern and do not perform any dishonesty activity in their business. So I brought my Mini Copper 2012 for further maintainance and repair that the car needed from that moment on.He is quoting me and other clients on what it is actually cost, not base on what he wants. Many unethical mechanics out there, but A-1 treat their customer honestly and professionally. Their job is 10/10 stars in quality! I saw how Reza and his wife Shadon treat and communicate to their customers with high affinity, respect and understanding. They lend their ears and try to be in clients shoes to understand the struggles we all have in regards to our car especially Germans Car lol. You can get their valuable and friendly advice on how to handle your car even if you choose not to fix it yet. They specialize in European Car, but hey, if they can handle Germans Car well, for sure when it comes to Asian Cars they probably can do the work with their eyes close lol. I have high respect to this place. I wish nothing for this business, but continue Prosper and Flourish!
-
August 2023 by Amanda M.
Never go to the dealer again. This place will diagnose and fix your car correctly, much faster, and for half the price. Reze even answers calls outside of the posted hours. He responds to texts also. The front desk woman is an expert too. When I think about what I have spent at the dealer before finding this place, I wanna cry. This is someone you can trust. They won't rip you off or recommend anything you don't need. This is the real deal, like mechanics should be- honest and hard-working, efficient, trustworthy and incredibly knowledgeable.
-
August 2023 by Alina J.
Fantastic results in paint repairs. I had a sun damage on the hood, and front bumper where the paint was bubbling up. I previously came here for tires replacement, which I felt the shop owner made sure everything went smoothly and communicated. Second time I came back here for the roof panel and two side roof panels repaint, and window tinting. Because the roof paint was peeling. The result was fantastic, the new paint blends with the rest of the car. This was my third time visiting here over the few years. I had hood and front bumper repainted, detail cleaning of interior, exterior, and under the hood, also headlight restoration, and window side trim replacement. I thought the price was fair, communication was great, I was informed about when to pick up the car, and the result was beautiful! Sharing some photos. Great people passionate about great service. Thank you!
-
August 2023 by Diane b.
Thank you for all of your superior work and helpful advise. Saeid is a rock star!! Highly recommended for the best BMW service!
-
August 2023 by Diane S.
You need an honest man to do the job for your car without getting rip especially if you are a woman who most of us know nothing about car? If your car need attention on mechanical to bodyworks, come to this place and look no further. You are protected by two guardian angels Reza and his wife Shadon. They both helped me in my depress time when I come across with car issue in 2022. Its started with my rental car Nissan that I accidentally make a dent on the side part of the car by some night driving. I went get a quote from 7 collision shops around South Orange area and all 7 shops quote me with 5k to 10k cost to repair it. Didnt give up, i keep looking and stumble with A-1 Cars Independent shop (Not A-Z, they close to each other but totally different owner and different company) and they quote me for 1k. HUGE different! I said yes in 3 seconds! I found my hero especially time like this, bare in mind Covid impact us financially badly in my case. Nobody have budget to do car repair etc. So he and his team get the job done so perfectly and the car looks brand new in short time.And from that moment, I knew I finaly found a car workshop that give a damn about its clients concern and do not perform any dishonesty activity in their business. So I brought my Mini Copper 2012 for further maintainance and repair that the car needed from that moment on.He is quoting me and other clients on what it is actually cost, not base on what he wants. Many unethical mechanics out there, but A-1 treat their customer honestly and professionally. Their job is 10/10 stars in quality! I saw how Reza and his wife Shadon treat and communicate to their customers with high affinity, respect and understanding. They lend their ears and try to be in clients shoes to understand the struggles we all have in regards to our car especially Germans Car lol. You can get their valuable and friendly advice on how to handle your car even if you choose not to fix it yet. They specialize in European Car, but hey, if they can handle Germans Car well, for sure when it comes to Asian Cars they probably can do the work with their eyes close lol. I have high respect to this place. I wish nothing for this business, but continue Prosper and Flourish!
-
June 2023 by Rufus Wang
I’ve been having my car fixed here for more than 5 times. I’ve also recommended my friends here. Staff are really nice, and their work is excellent. Most importantly, the price is reasonable! Your car will be well handled here!
-
May 2023 by Devin Hernandez
Reza and Shaden are very hard workers. They have been in the business for a long time now. Their mechanic shop is very clean and organized. They always have high quality cars in the lot so business is always flowing. They have been working on my BMW for years now and are very reliable people. I ONLY go to Reza and Shaden for mechanic work. I trust them and they’re honest. Thank you.
-
May 2023 by Joe Macy
Bought a BMW 428I a couple of days agoThey are very professional and love my carIf you are considering a BMW, and have ever bought a pre owned car before you know what a pain it is.Great dealership to deal with
-
March 2023 by Siqi Xu
Nice body shop. They are very professional and the owner is so nice! They fixed my car perfectly with a very reasonable price! I will definitely not go to any other body shops but only A-1 in the future! Highly recommended!!
-
March 2023 by Team P.
I came across A-1 cars off of Car Gurus. This review is based off a car purchase and a paint job. Reza and his wife were very kind and helpful. I was able to test drive the vehicle and decided to make a purchase. The price was fair and Reza agreed to address some cosmetic concerns I had. He had the vehicle ready for me in a timely manner and the car looked great. Reza and Shaden are professional, friendly and run a nice business. Thank you both and I would be happy to recommend anybody looking to purchase one of your vehicles.
-
February 2023 by madison hinkle
I can’t recommend this place enough. Best pricing, phenomenal service, and quality repairs. They fixed my broken window, vacuumed up all the broken glass (without me asking), and accommodated a last minute time change to my appointment when I was hung up at work.I brought my car back a week later for new tires. They fit me in for a Saturday appointment and provided me with a loaner car.The kindest staff. I appreciate you guys.
