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August 2022 by Google user
I went in and bought a couple of items to my surprise it was 40.64 I was 6 cents short the guy argued and begged for the measley 6 cents when finally I looked at my receipt I realized he had charged me 20 cents for bags all he had to do was put my stuff in one bag and I would have had enough money but no he'd rather argue
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May 2022 by shondra christensen
I went in and bought a couple of items to my surprise it was 40.64 I was 6 cents short the guy argued and begged for the measley 6 cents when finally I looked at my receipt I realized he had charged me 20 cents for bags all he had to do was put my stuff in one bag and I would have had enough money but no he'd rather argue
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December 2020 by Cody C.
I purchased a pack of tobacco, I opened it while walking to my car and noticed it was empty. When I went to exchange it, Patricia told me I was the fraud and accused me of replacing the product which they sold me. Do not trust the workers in this gas station. Specifically Patricia and Archie. They stole money from me and accused me of being the fraud. I then asked when the manager will be in and if I can purchase a new pack and open it in front of them and they refused my service and told me to leave the store.
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August 2020 by EJ Pena
The bathroom was unclean and dirty, and I will never go here again.
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December 2019 by Maria Ines Quesada
Bathroom is very clean
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October 2019 by Shelly M.
I go to this ARCO a lot. It just happens to be the cheapest gas near my house. But the customer service is bad, its dirty, not kept well stocked. 3 times now I have gone there and gotten the Horchata fountain drink and every time just water comes out, because they don't restock it. They charge you for just water. And I get really sick of it. So I asked the employee, can you please run to the back and switch it to a new box of the Horchata mix because its empty. The employee told me he is not allowed to go to the back because I might steal something. That's obviously a total lie because at some point employees will have to walk away and use the bathroom. You are telling me they must man the register at all times and can't even use the bathroom? This was obviously a very lazy employee who didn't care about helping a customer and made an excuse to avoid it. My other issue about the employees being lazy and the place being dirty is the water for cleaning the windshields. The water is either filthy or empty or mostly empty AND filthy. And Im not taking about by the end of the day. Im taking about in the middle of the afternoon. Obviously the lazy employees just dont want to put any clean water out for customers. Today I was there going from one row to the next to the next, trying to find any clean water to wash my windows. But nope. There was an apple bobbing in the water in one, there was napkins all thrown in the water in the next. Yes I know your gas is cheaper by a few cents so a lot of people go here. But please stop being so lazy. If a customer asks you for help, dont make lame excuses why you can't help them. Refill the water for the window washing. Stock your fountain drinks properly.
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August 2019 by Cindy Mispilkin
Can't believe I'm reviewing a gas station convenience station but I will never go here again.
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August 2019 by Cecilia Garcia
Last night my son pay $20.00 for gas and 8.34 of 4 large coffee's a total of $28.34 we went outside to start the pump and it didn't started because the cashier did not put the money on the pump.My son went inside the cashier was saying we did not pay for the $20 of gas we had the recipe in hand and after I was telling him. He said I don't know. Please evidenced this people I call my bank they said the transaction was there so I told them the issue. This cashier is stealing...
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May 2019 by Al
Workers will refuse to assist when they desire, one just told me swapping propane's was too much work and to come back when someone else is here in the morning. I can see full blue capped propane's sitting right outside though so they're in stock!
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April 2019 by Brenden Griffin
I always go to this AMPM late night. They have Great Deals On the Alcohol, but then also the staff there are somewhat nice. There's this older gentleman who works there super talkative and friendly.
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January 2019 by B H.
They offered two sodas for the price of oneHowever you must use their cups. If you bring your own then they want to charge for two sodas. Stupid plastic wasters.
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September 2018 by Beverlee L.
I go to the ARCO Am/Pm on Portola Parkway in Lake Forest, CA nearly EVERY DAY. I like to get a freeze, but I have my own bottle. In other words, I like to get refill freezes. The problem is, you don't offer refill freezes. Most of the employees at that station have solved the problem themselves by either charging me for a large freeze (my suggestion) or charging me for a +32oz refill soda. But there is one cashier in the store that SERIOUSLY HARRASSES me about it every time she is my cashier. Today she said, "This is THE LAST TIME I will do this for you. We DON'T DO REFILL SLURPEES HERE." I leave frustrated and upset every time we have an interchange. I have explained to her numerous times that I don't care what she charges me. But I don't NEED a cup. She refuses to solve the problem. Today she said, "Just get a refill SODA instead." My response to her was, "No. I will just stop coming to your store." I like the store, other than her. It is on my way to work, and I often get fresh-baked cookies (along with my freeze). And I share them with friends. I buy ALL of my gas there. I don't want to stop going here. It is convenient, clean, well run, offers good products. But SHE needs to be better trained on how to solve problems.
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June 2018 by John
Went in and prepaid woman $60 for gas. To my unpleasant surprise she only authorized $40. Argued and complained with woman to no avail. Even had woman call manager. He told me he would review video and call me but didn't. They robbed me. Don't trust this place. These people are crooks.
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February 2018 by Christopher D.
SLOW inside to pay, even w cash. Was over 7 minutes in line!
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August 2017 by Alfonso R.
This has to be the worst customer service in the area people are rude besides on lady names Priscilla!! She is amazing. But the rest should fine other jobs that don't deal with customer service. I hate that I have to come here gas prices are good but that's it.
