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February 2024 by Los Lavaderos C.
Poor customer service. On Saturday 2/3/24, I visited BofA at El Toro branch. Stephanie Supervisor & teller would not want to accept the deposit I had because the bills were not sorted by denomination. After letting the supervisor know that all other BofA accept the deposit even if the bills are not sorted. After discussing with them, they accepted the deposit. The supervisor told me that at this branch customers have to bring the bills sorted by denominatio..This are the rules at this branch. The teller and supervisor took their time to sort the bills and then verified the deposit was correct. The attitude af the teller and supervisor shows on the rest of the tellers. This is not the 1st time I have issues at this branch.
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February 2024 by Vu N.
Long lines and the branch is not willing to add cashiers even though there are 10 customers in line.
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December 2023 by Stephanie R.
Horrible customer service. Line out the door and one teller. A couple suits walking around doing nothing. They don't know how to be tellers.
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October 2023 by Kevin S.
Oh this place is baaaaaaad. There's this dude tryin to take his moms last retirement dollars holding up the whole line. A Yankee fan is yelling his conversation to the teller so everyone can here his mundane main character conversation, and a foreign lady converses with another banker as he repeatedly repeats how many points a certain credit card get in one to one air miles and she just can't get it. 30-45 minute line when you walk in and no one can do their job on their own. Portly staffed considering we're next to hospitals and senior center where these people move their money around constantly.
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August 2023 by Eric P.
I can see why this branch has such low rating now. The girl at the check-in desk is quite rude and has show zero sympathy. I wish there were other branch with same hours nearby so I don't have to put up with bad service. Bank of America uses to stand for quality and great service, those were the days.
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May 2023 by Tyler L.
Been there twice. Terrible experience both times. Poor customer service from the tellers to the manger.
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March 2023 by Google user
Very inefficient and lazy staffs here, rude manner and very long line, definitely worse BOA branch
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March 2023 by Anthony M.
Walked into the bank with my 93 year old grandfather. Had to get his PIN number changed . Told by the over paid manager that she had no time for us to go to another B of A . B of A lives up to its name as the worst bank to deal with .
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March 2023 by Danielle Wang
Very inefficient and lazy staffs here, rude manner and very long line, definitely worse BOA branch
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March 2023 by Danielle X.
This branch is definitely the worst among any bank branches, manager Stephanie is rude and inefficient, while peoples are waiting long line, she just stood by not doing anything, and only allow deposits 10 checks at one time.
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August 2022 by Dan H.
Very long wait time. Nine people in line. One teller only. No manager there to recognize the problem
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August 2022 by Brian B.
One teller? It's not even lunch! 30 minute line! 3 other location in this area are closed? I will never open an account here!
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August 2022 by Joseph R.
I'd give it a zero if there was a choice. Poorly managed. Newly recruited teller with zero customer service qualities. As a platinum honors account holder, I'm recommending the current status improve before I take my money and my investment from Merrill to a place that cares for its account holders.
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June 2022 by Amr Tulaimat
Long lines - not enough staff -
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April 2022 by Tony J.
Probably the Only one left with a car drive through. Love it ! Rainy days etc. all hours. Just drive through the versa-teller ! And it's always up and running.