Citi is a financial services company that offers a variety of products and services, including digital banking, mortgages, personal loans, small business banking, credit cards, and investment options. Reviews highlight a mix of experiences at one particular branch. Some customers have reported negative encounters with staff, describing demeaning treatment from a bank teller, while others praised the professionalism and helpfulness of specific bankers. One customer shared a positive experience with a banker who patiently guided them through opening an account, making them feel welcomed and informed. Long-time customers noted consistent professional service with friendly attitudes over the years. Additionally, another customer received assistance in restoring online account access, commending the banker's competence. Overall, while there are mixed feelings about staff interactions, many customers appreciate the knowledgeable and professional service provided by certain employees at Citi.
Closed my account because the service is lousy. I could hardly understand the person helping me because of her thick accent. She told me that I should make an appointment to be given service, then suggested that I close my account if I wasn't satisfied.
October 2023
Called and no return calls. They don't answer their calls either. Don't know what's happening with Citibank. No wonder their review is in the bottom. Seems like all of them. Even if I where to go to a different bank. Thinking of moving my business account elsewhere.
May 2023
I came today to transfer money from a check, and the older lady with a blue jacket told me in a demeaning tone, that she will only do it twice. I always come to this bank and never received such treatment before. I hope not to deal with this bank teller again and I don't very much recommend this bank.
