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December 2023 by Joseph J.
Closed my account because the service is lousy. I could hardly understand the person helping me because of her thick accent. She told me that I should make an appointment to be given service, then suggested that I close my account if I wasn't satisfied.
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October 2023 by Sonia H.
Called and no return calls. They don't answer their calls either. Don't know what's happening with Citibank. No wonder their review is in the bottom. Seems like all of them. Even if I where to go to a different bank. Thinking of moving my business account elsewhere.
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September 2023 by Preston Wheeler
Bank won't respond to my emails or calls. All associates are always busy, and now the number doesn't even ring for me anymore. I think they blocked me.I opened a citibank account, and after two weeks they closed my account and have been nonresponsive and no updates on when I will receive the remaining balance of my account.Hiba signed me up for my account, and misspelt my name. She assures me this is not the reason for the account closure because she fixed the name, but both the account and the atm card that arrived had my name misspelt.Would greatly like to get in contact with the branch manager, but as previously stated they don't really answer their phones.
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July 2023 by Quinn Huston
I've been coming to this branch for almost a year and it has been wonderful to work with Hiba who works at this branch location. She is very knowledgeable about her work and she does a good job at it. She is always very professional and courteous every time I've been there. I'm grateful for the people who work at this branch location.
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May 2023 by Kirolous A.
I came today to transfer money from a check, and the older lady with a blue jacket told me in a demeaning tone, that she will only do it twice. I always come to this bank and never received such treatment before. I hope not to deal with this bank teller again and I don't very much recommend this bank.
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April 2023 by Halol
This was my first time visiting this particular branch; to be honest, I was a bit worried having read the reviews. Upon entering we were greeted by one of the bankers (Hiba Altimimy). She politely inquired as to how she could assist us and what services she could provide in turn. She made us feel very welcome, and demonstrated professional behavior throughout the visit. It was my son’s first time opening an account, and she took her time to explain in detail the benefits of each account type to him in a clear and concise manner. We selected the best option for him, and upon completing our business she gave us her business card and asked that we reach out to her should we have any inquiries and issues in the future. I’ll be recommending her to friends and family alike, and to whomever reads this comment!
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December 2022 by LuLu B.
It was my first time coming to this location, and I've had the worst service in any city bank that I've been to. Not only that senior citizen in line ahead of me completely annoyed and complaining how slow their service is, the older lady bank teller who served me keeps allowing herself to get distracted by her colleagues rather than focusing on the customer while doing a transaction! Do better with your service, focus on your customers!
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August 2022 by Seli W.
Beware Investment Advisors at Citi. Last Dec 2021, citi branch setup my mom to get investment advise. Advisor Anna persuade my mom to invest all her svgs into a Franklin municipal bond fund. Less than 1 mos, the fund dropped over $5k, and by 5th mos, it dropped $16k more than 11%. Noted my mom is 81 yrs old, do not speak English, and has NO grammar school, not any investment background. I filed a compliant to Citi investigation team. What it came back was she was in suitable investment because her tolerance level is "moderate", and investment knowledge is "moderate". How on earth does a 81 yrs old widow evaluated as "moderate" risk + experienced investor? Then I find out the decision of "suitable fit" was based on "new acct form" she signed. Anna asked my mom signed an open account form (in English), computer-typed by her, ck box "moderate" investment exp, and moderate risk. So my mom never knew what she signed, but was told in chinese that it was an open account form.I was present, and I did asked "shouldn't we wait until next year because Fed is increasing rate, and wouldn't this bond fund goes down?" Anna replied, she followed this fund over 20yrs, and it is very safe and will go back up eventually if it goes down one year. So far, my mom has lost $16,000 over 11% in this fund within 6 mos. And I later find out citi advisors receives commission from clients and being year-end, advisors must be desperate to meet quotas. Also, Please be aware there is no such thing as "Compliant dept" because there is no person's name who email you nor contact phone no. (Only they can talk justify they're right, but you can never talk to anyone! ) When you call and file a compliant, they take your compliant and after 1-mo reply your email with some ridiculous excuses that your investment is right fit, it is just your bad luck investing on the market. BE AWARE OF THE AGENT, "ANNA L"She service Arcadia, Irvine, SG valley. I had to trace her 3 branches to find her#.
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June 2022 by Sarah N.
Yikes. Citibank has gone downhill for sure. It is difficult to do anything. They are out of twenty dollar bills, FYI. Seriously, you're a bank. Do better.
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June 2022 by V K.
Used this branch off and on for 15 years. Last time was 4 years ago. Always experienced professional service with a pleasant attitude. Cathy has been there all of these years , always greeted me with a smile and completed whatever transaction was needed in a competent manner.
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April 2022 by Kian G.
Citibank has been holding my $30,000 for almost 3 months & telling me that they will send me a check soon. I have been checking my mails for 3 months & not getting my check. I have been calling their different departments & every time their ignorant employees lying & telling me that my check is on the way & that I'd receive it in 7 to 10 days. Today after I talked to another of their incompetent employees & heard the same lies, I sat & cried. Very very frustrated with them. I am not going to do any more business with this bank. This bank should be closed for ever.
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April 2022 by Karen Sauls M.
Well, it appears that Josephine is definitely "consistent" when it comes to her customer service skills or lack there of. Needless to say, had it not been for the fact that we needed to "deal" with CitiBank in the first place, we do not plan on E-V-E-R utilizing the so called "services" of this branch. *Lake Forest, CA off El Toro Road- So as not to discourage anyone from another office. NOTE: Invest in training your employees OR Re-invest in new one's and off load those that earn you these "stellar" reviews! Remember...you're only as strong as your weakest link...
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April 2022 by Danny N.
Jennifer was very helpful and professional with my visit today. I did not have my debit card but she was able to guide me through the process and even order me a replacement.
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March 2022 by Charles G.
Very rude employee named Hiba! My daughter and I went in so she could open an account. Hiba was very rude. She scolded me for not bringing the correct information! Had a rude tone so we just left. Tried calling her again but got the same rude tone. Goodbye Citi. Going to Chase.
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February 2022 by florica alexander
After weeks of unsuccessfully trying to regain online access to my account through chat and phone I decided to call in person at this branch office. I was helped by banker Ana Hurtado who in no time restored access to my account. I commend her for her competence and professionalism!