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September 2023 by Cameron H.
So glad I paid for furniture pads to protect the table and chairs I was moving then they didnt end up in the truck. Then after I told the guy checking my truck back in, he told me to go inside to fix it. But he had already finalized my bill. So the guys inside had no idea how to refund me. I dont care about being refunded $5. I care that I wanted to protect my table and chairs and instead they were bouncing around. I would think that's a bigger error than just a $5 refund. But oh well
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September 2023 by Steve D.
Not helpful at all, no boxes to go with dish or glass packs. When I asked what I could use with the dish or glass packs response was a shrug and he said well you can't use them. Finished my transaction, and had hope there would be an offer of help me load the 3 grand wardrobe boxes Into my car, silly me, no help offered. I won't be back to this location, I'm sure there are many more that have better customer service.
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June 2023 by Bob P.
They have the supplies you need. But, they don't have all the other stuff that makes it worthwhile to come to a U-Haul. The parking lot is full of their trucks and vans, so you will need to maneuver around other cars that are waiting in the parking lot and find a U-Haul truck to park behind that is not immediately being moved.Then, once you get inside, bring a book or be sure your phone has something to look at. Because you will be waiting a good 15 to 20 to 30 minutes for help. They're incredibly understaffed on the weekends, during the week might be better
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May 2023 by Tony B.
The staff here has been incredibly helpful and kind. I wish I could remember his name - David, maybe?, gentleman with a beard - he has especially been helpful as I continue to use their storage facility. Thanks guys!
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April 2023 by Debra S.
I had to write a review to give a shout out to Gary! I just arrived in California after driving 4 days from Rhode Island pulling a trailer. I came to return the trailer here and he was so helpful. It's my first time driving with a trailer and he was patient and kind, directing me as I back into the loading dock. Great place and great people here.
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January 2023 by Nancy P.
If I could give less than 1 I would. Reserved a truck Friday and when I got there this morning they said that truck is in RSM. To my surprise I get to RSM and they don't open for another 1/2 hour.
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November 2022 by Christian A.
I couldn't find a better place to get help on getting my SUV ready to tow a travel trailer than at U-Haul in Lake Forest (off Jeronimo). Philip at this location is the expert at getting me ready for my camping trips and he has my highest recommendation as my SUV wasn't equipped with the 7-pin connection needed to control the trailer brake and signal lights as well as the trailers brake controller. Thanks Philip!!!
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July 2022 by Patrick O.
Store manger needs to reach out to asapWas told it was 24 hr access. Tried to go at 7 pm and access was denied. Called the store, they were unhappy that I was angry and said to come to the store and say it to his face. He said he would break my neck. Police report has been made
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June 2022 by Andreas L.
Worst service ever, and utterly unreliable. I reserved a 26' moving truck there over a month before I needed it, so they had plenty of time to make arrangements. The day before I needed the truck they called after I checked in online and told me they had no truck available. Mind you that I had a moving crew organized to load the truck the next day and another moving crew to u load the truck at the destination. When I asked what I should do now they said they're sorry but there was nothing they could do. Unbelievable! Stay far, far away from these guys, they do absolutely not care about their customers.
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June 2022 by Cole S.
Stay away from the blond lady constantly driving the forklift; she has an absolute attitude and does not care about customers at all.On another note, I arrived 12 minutes early to pick up my reservation and was charged for two days even though I came and dropped the reservation off, not just 3 hours later. Thanks for scamming me, and thanks for not putting customers first. I'd instead go to the other UHaul dealer right next to you guys because at least they won't gouge me for an extra day. After all, I was 12 min early. Get a hold of yourself and maybe stop doing your hair so dang blond; we already know it's not your natural color.
