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February 2024 by mehdi nozar
This pharmacy is one the best.Anahita, Sheila and reham are the best .Thank you so much
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February 2024 by Lynn Summers
Worst pharmacy. One of the ladies that works there has the WORST attitude. One time my child needed their meds and she forgot to mix the medicine and dosing syringe . Go to another location lines are always long inside and the drive through is a joke
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February 2024 by akshay rathore
Worst service ever. Cashier sits on her phone on a personal call when there's a long line.
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December 2023 by Mandeep Singh
Dear CVS Pharmacy Team Foothill Ranch,I wanted to express my heartfelt appreciation to the entire staff, especially the lead pharmacist, Reham, for consistently providing outstanding customer service to the patients and the Foothill Ranch community. Your remarkable efforts, under the leadership of Reham, have not gone unnoticed. Special recognition is due to Amena and Sammy for their exceptional contributions. Thank you for your dedication to excellence. It’s people like yourself make such a difference. I and my family are lucky to have you all at our local pharmacy and your empathy and customer service goes a long way!! Special shout out to Reham for leading and mentoring the team for success!Have a great holiday season and unwind a bit as you all work very very hard in times of the busy flu season. God Bless!!Sincerely,Mandeep SinghResident of Foothill Ranch
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December 2023 by Shikhar Das
If I could give 0 stars I would. This is by far the slowest and most unprofessional CVS I’ve ever used. The pharmacy is an absolute nightmare. If you are in corporate, send a secret shopper here to ensure the senseless nonsense that occurs here on a daily basis.
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November 2023 by E S
The truth is, this cvs store and pharmacy should not be in business anymore. Their service is horrible and the wait times are more horrible. The pharmacy employees at this cvs are borderline unethical, and make you wait longer than 20 minutes when you call on the phone and between 1-2+ hours to pickup your prescription. Obviously, they’re indifferent and do not care about customers. Read the overwhelming 1 star reviews. This cvs store makes you wonder why cvs has not declared bankruptcy.
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November 2023 by Abhi Asokan
The staff here treats you with the utmost contempt. The pharmacist loudly shouts every patient's details to everyone standing in line. I'd recommend going to the Ralph's pharmacy across the street if you want to be treated like a human being.
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September 2023 by Srinu Pentapati
Date and time of occurrence: 09/19/23, 7:00pm.Background: I purchased a bunch of things totaling around $360. After the billing, I noticed that I got a $20 rewards coupon. So I went in to return a couple of things and purchase them again to use the coupon.To The Manager: if you really care about running your store with even the bare minimum and basic customer service, I strongly urge to address these. Check your CCTVs and you’ll know what I’m taking about.To the White lady (the name is Leah) who did the billing:You were rude, disrespectful and impolite. Why did you ask me if I went in to the store and grabbed an item that I did not purchase to return?How dare you accuse me of doing something like that? You could clearly check the item that I purchased it because I had the damn receipt. But you still asked me with your malicious voice “did you go in to the store?”You would not have asked that to a white man or a white woman. As soon as you saw a person of color, you easily utter whatever comes to your mind. and then you try to argue with me saying “I can ask you anything “. No you can’t. Because it’s a store and not your home.To the younger white lady who opened up the locked items in the tooth care aisle:I asked you two things for help. And for both you said to me rudely “I’ve no idea. You can check it on the box”.I’m not even sure how a store employee can say “I’ve no idea”. If you’ve no idea, go work where you’ve some idea of what you’re doing.
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August 2023 by Clint Marwitz
Constantly dealing with being hung up on and at times being treated poorly. I have been going to this pharmacy for years and now I can’t get my medication in a timely process. My wife has had issues getting through and getting hung up on multiple times. She works full time and struggle to get time to call, so being hung up on is very frustrating.
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August 2023 by Pam LeBlanc
Moving my account to a different pharmacy. They are terrible. I have heard them shove vaccines on people and do not even explain why the individual may need it. They question why your MD prescribed the medicine that you are picking up -not their business The service is horribly slow, the staff are unfriendly and do not try to help resolve any issues .
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August 2023 by SONIA WALUSHKA
WORSE CUSTOMER SERVICE, I WILL PLACE A PICTURE OF THE LADY WHO ANSWERED PHKNE 3 times and none of them helped me , I just hear laughs with co workers and than hung up
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August 2023 by Nathaniel Knoll
Probably the worst I've been to. I honestly hate going here. Everything that could be wrong or bad, just assume that will happen here.
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July 2023 by Ashley Tran
i had such a terrible experience here and it honestly makes me never wanna step foot in a cvs again. i came to cvs with a bag that had a water bottle, airpods, some pills (mind you, i bought these from amazon and cvs does not sell these pills), and gum. i was looking around and this old white lady with blonde-ish hair who works there kept following me around and it made me so uncomfortable, especially because there were multiple people that entered the store and she didn’t even bother following them. after looking around a little more, i decided not to get anything, but this lady stopped me and accused me of stealing, telling me that “security is already on there way.” i told her that i didn’t steal anything and she literally went through my bag (i don’t think cvs workers are even allowed to interrogate people’s bags.) she then proceeded to say that i came in the cvs with an “empty” bag and stole the pills that i QUITE LITERALLY PURCHASED ON AMAZON. after telling her that i bought the pills on amazon, she - with an attitude - finally let me go because she KNEW that she was wrong. i wish i had caught her name so i could mention it in this review, but i unfortunately didn’t. all i know is that this lady works around the evening, because that’s when this incident happened.
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July 2023 by Rana Hashemian (Rana joon)
No wonder why their rating is so LOW. "0" star is too much. PLEASE AVOID THE VERY OLD WOMAN CASHIER UP FRONT. She is Vicious and makes little children cry by fighting with the customers (their parents) right in front of everybody in store. I'm not the only parent, my playdate parents stopped going & shopping in this store. Please- at least fire that W..tch. This is the worst CVS store/pharmacy. I don't recommend this particular cvs for shopping or pharmaceutical needs. There are plenty of other stores & pharmacies all around this one. We all switched.
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July 2023 by Black Beard
Poor service!! Never enough staff, pharmacy wait time is 30 min. Doesn't matter what time of the day it is.. BEWARE!!!