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November 2023 by Govind Nair
I am fully satisfied with how my new Mustang Mach E EV was repaired here in this certified collision center. Amir and team did an amazing job and delivered it good as new. Amir, the owner promptly communicates and went the extra mile in securing some hard to get parts, testing done and making sure I get my car on the date I wanted. Talking to Amir itself instills a sense of confidence and honesty. The work they performed was amazing as well. Exemplary customer service and workmanship. Highly recommended.
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November 2023 by Sofia Baldo
I had the best experience at this body shop! They took great care of my car and now it looks like nothing ever happened to it, I’m very happy with the results and with their costumer service. Jim took the time to guide me through the process of dealing with the insurance (I wasn’t sure what to do really so I very much appreciated that). He even said that I was a great costumer too ?Highly recommend!
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October 2023 by Lindsey Young
My car paint was peeling badly and my Toyota dealership had a program to cover my costs. They sent my care to Pro American Collision to have it almost entirely repainted. When they got my car, they noticed I had damage to one of my panels and offered to fix it at cost ($100). Amazing. Overall, Pro American did a flawless job with the paint. They were fast and absolutely amazing customer service. Genuinely the best car experience I have ever had.Services: Painting
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August 2023 by Official Grumpus
Jim and Amir took really good care of me and my car. I would recommend them to anyone who needs to get their car fixed. Thanks again Jim and Amir!
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July 2023 by Angel Vincent
Just picked up my car and all I can say is WOW! Amir and his team do an awesome job!!!!!!!!! My car looks brand new, like nothing happened. And the customer service was awesome, got the work done in a matter of days. Highly recommend Pro American Collision Center!Services: Painting
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March 2023 by Bobby Khalessi
It's one thing when an auto body shop does great work on your vehicle, but it's truly special with that same shop has superb customer service.Jim, thank you for giving me reason to share my experience working with you.Jim is exceptional. A pro's pro. You can always count on him to answer your call or get back to you right away. He helped guide me through insurance and made my life easier. He worked with me on pricing and was very fair and accommodating.If you're looking for an Auto Body shop that does excellent work and absolute best in class customer service, call Pro American Collision Center and rest assured you're in great hands with Jim.
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February 2023 by Melanie La Pan
They did an awesome job repairing my car! Very nice and honest people! They went above board to inform me of everything going on with my vehicle. I highly recommend this place!
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January 2023 by Firas H.
Good service and fine quality of work; Jim and Ameer were helpful and got me the needed advise and help to get my car fixed in a reasonable time.
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January 2023 by Madi Giovanni
One of the best auto shop experiences! As someone not too knowledgeable about cars, I brought my car over here and Jim, the manager, helped me confirm what was wrong. Turns out, it was an electrical issue (not necessarily the stuff they do). So Jim personally walked across the street so I could still get my car taken care of! He explained the issue to them and then told me to come back and see him when they were done.Once I finished with the electrical work at SV tires, I headed back and told Jim the diagnoses. Even then he was helpful! He told me where to go get the parts I needed, gave me his card and told me who to talk to, and I even got a discount over there because I knew Jim!He is seriously awesome! Literally my first positive auto shop experience in Orange County (one place overcharged and another had weeks long wait and also overcharged). I will be making the drive just to come to this place!If customer service is important to you, I encourage you to come here!
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January 2023 by Madison G.
Totally awesome experience!! Jim, the manager, instantly made me feel like family! I felt like he genuinely had my best interest in mind! I'm pretty unfamiliar with reputable auto shops around OC and had a bad experience at a couple other places where I was way overcharged. A lot of the time, as a woman, it can feel like getting work done on your car brings an extra level of challenges. I always feel really anxious about making sure I'm not getting taken advantage of for not knowing a lot about cars. So when I came here, I was wary. But my worries we're instantly put to rest! When I called and spoke with the manager, we chatted for a little about the car's problems was able to bring it in right away. He even encouraged me to stay off the roads the next day, as a huge rainstorm was expected to hit and make the roads dangerous. But I digress... anyways when I brought it in, he confirmed the issues right in the parking lot, but the issues may have been more electrical in nature (not really the kind of stuff they do). Regardless, he personally walked me across the street to another shop that could take care of my needs and explained the problem to them (shoutout to SV tires!) Even offered me a slice of pizza! Seriously can't say enough good things about this place! I actually don't even live in Lake Forest, but I will make the drive to come to this place! Great customer service!
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December 2022 by todd norbe
Amir was great… fixing a poor job by another Body Shop. My Maserati need the bumper color matched. He took the time with his paint specialist to provide many samples until we got to an excellent match. Everything was done at a high quality and with professionalism. Would highly recommend. ToddService: Body & Trim
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November 2022 by Peyman Mirmahbob
Amir is introduced to me by a friend. They are very responsible, take the action very fast and are honest to their customers. They have not only taking care of my request on front grill but also polished a scratch on the body free of charge which I have not even noticed before. I definitely recommend Pro American Collision and Amir.
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November 2022 by Olivia Keogh
From management to ownership both Jim and Amir are amazing. They took great care of us and really blown away by Jim - always answering phone, giving great advice, and making sure everything went smoothly.
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November 2022 by Peyman M.
Amir was introduced to me by a friend. They are doing great job. Amir is a very responsible person. He has not only taken care of the damage on front grill but also perfectly polished a scratch on the body which I have not noticed without asking any extra money. I recommend Pro American Collision center and Amir since they responsible, take action very fast and are honest to their customers.
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October 2022 by Brett W.
I was a victim of a stolen car, and the guy(s) who stole it did some damage to my front end. The dealer did the work they needed to do with the ignition system and door lock, but they don't do bodywork, so they recommended pro American collision center, and I'm so thankful they did. I mostly dealt with Jim, who was so easy to get along with, and explained the entire process along the way. Not only did they fix the damage done by the car thieves, but I had some other repair work that needed to be done on my own as well. I also spoke with Amir, who was equally professional and great to talk to. Jim was my biggest advocate for me with regards to the insurance company shenanigans, and completely had my back. I would use pro American collision center anytime I need bodywork done moving forward. Absolute top notch, and my car looks completely brand new again. They also completed the repairs on time when they estimated it would be done. I can't tell you how grateful I am that the dealership recommended these guys.
