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March 2024 by Rajul Patel
Mike and Xochitl are the BEST!!! They are both always so helpful. This is the best FedEx location. The two of them provide the best customer experience and service.
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February 2024 by K Murata
Went to return Walmart online order as instructed by Walmart. When I get there the guy behind the counter told me I need to print out a return label that Walmart has sent me, otherwise he can't take it. After I leave and check my email there is a clear intruction to show the QR code and just hand the package, so I returned to this location and explained that I don't need return label, and the guy changes his story and saids "yea I said that. QR code or return label" Which he's lying because there are now other people he need to look legit for. HE NEVER MENTIONED QR CODE WHEN I WAS THERE FIRST. This foreigner has no idea what he's doing and how the return works and he shouldn't even be working there
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January 2024 by Asher Huang
Convenient
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August 2023 by Gloria Morgan
Kind and professional staff. I have used their services for many years. We live in a world where we complain about things that don’t provide instant gratification. This business goes above and beyond anything asked. Bravo!
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July 2023 by Tonalli Martinez
Worst location, slowest employees, no scanner for receipt. Expect even the smallest task to take you at least 15 mins even dropping off 2 packages that should take 2 minutes.
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March 2023 by Eduardo O.
Bad service. They lost my package. I was supposed to pickup a package here from an online order and the package is not here. Nobody can provide any information about it. No notification was never sent to me that the package arrived here but in the FedEx website it shows it was delivered to this office. Callum the service manager today was very rude and unwilling to help saying "not my problem, nothing I can do". He was very unhelpful and provided zero interest in helping me find my package.
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March 2023 by Aaron E.
I love this FedEx Office Ship Center.I cannot believe I have forsaken my home base for all things FedEx related until now. I visit FedEx Office Ship Center weekly at minimum and at peak season, daily. I used to be a FedEx Office Ship Center Irvine loyalist but the Lake Forest location is smaller and mightier. No lines. All of the products and services you'd expect and more, and almost-too-helpful associates. "What does almost-too-helpful even mean?"On several visits I have had their staff not only assist in selecting a box but actually putting it together, filling it with popcorn, and sealing it for shipment. I pity the fool who would expect this from the Irvine location -- you are lucky to get to use the tape gun at the FedEx or UPS locations in the I. Right on, FedEx Office Ship Center Lake Forest. Keep on keeping on. Side note: The Psychedelic Furs "Pretty in Pink" was playing as I wrote this and it makes a perfect sonic background for reading this review.
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October 2022 by Thomas Zhang
Wanda helped me set up my account and ship merchandise to my client at an affordable rate. Top notch customer service. Strongly recommended (over UPS)
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July 2022 by Huy Vuong
Always a pleasure to visit this place for all my shipping needs. The owner is very helpful and professional.
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April 2022 by Go A.
Taliya and Conner we're great. Very accommodating, fast service on such short notice! They have been helpful on many of the things that we have done for our school projects, and we could not be more grateful! It's an added bonus that they location is very conveniently located. Thank you for your excellent service.
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April 2022 by Mahmoud A.
Great service! The person working there was great. Very convenient location and drop off and go o with your day!
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February 2022 by Yasmin F.
I always have a pretty good experience when I come here. This visit in particular I received excellent service from Glenn. He was very helpful in assisting me with my new business account. Much thanks!
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January 2022 by Allison Kang
Shipping packages stresses me out and Conner made it really easy and simple. The energy is the store was great too.
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January 2022 by Jeff L.
This place is located in the same plaza as Oke Poke on the side with the Pokémon GO gym for Peppino on it. I'm not sure if Peppino still exists, but if the gym still exists then it's fine with me. I came here to drop a shipment off. Depending on the daily traffic and how many staff members are on duty the amount of time one will spend inside varies from "normal day at a post office" to "drop off and leave". For this time it was the former due to a slow customer ahead of me. The staff was nice.
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November 2021 by Jeff B.
Shipped a bicycle no problem, just be sure you pack your products as good as you can specifically if it's fragile, Fed Ex is a great way to ship your products they are handled individually as the majority of Fed Ex is envelopes
