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November 2023 by Valerie Jackson
I want to give a shout out to Tyler who helped us get a hard to find faucet cartridge, his extra effort was amazing. Just finished the repair and it now works wonderfully. This is now my #1 go to for plumbing supplies. Thank you
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October 2023 by Pat D.
I was having a problem with a shower part - the exterior piece was not fitting the inside piece & they were so helpful getting me the right pieces !! Now my shower works perfectly !! Will use Ferguson again - & again !!! Pat D'Angelo
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February 2023 by Josh B.
Do not trust the inventory. I was told from the store in San Juan Capistrano that they had a part in stock. This location does not answer the phone, we had tried to call ahead to verify but no answer.I made the drive and when I arrived I had unfriendly service and was told by the employee not to trust what I'm told about what is in stock. Not impressed by the service.I have had better experiences in the store in Santa Ana and San Juan Capistrano. Lake forest needs some intervention.
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December 2022 by Navid D.
I needed a 1/4 turn washing machine valve and my local hardware supply store didn't have it and recommended Fergusons plumbing. I stopped by and one of the service reps was able to find the exact one that I had, that was installed in my home when it was built over 20 years ago, and helped me out with it. I was able to install it, and it worked perfectly. It's good to know that a professional plumbing supply store is available to local consumers like myself. Highly recommend these guys!
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November 2022 by Paul H.
Had a bad experience with Pacific Sales in Brea (you can read my review). Ended up cancelling our order for a kitchen faucet after waiting 2.5 months without delivery. We found Ferguson and decided to check out their showroom in Irvine/Lake Forrest. Bit of a drive for us from Placentia. We were assisted by Scott Trout. He was knowledgeable, professional, and helpful. We found what we wanted. Scott checked and found the faucet was in stock. We ordered and the faucet was delivered to our door in about 3-4 days. Had it installed and we really like it. We appreciate Scott and Ferguson Plumbing. Good selection, great customer service, and fast delivery. We will return.
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October 2022 by Dani S
I'm a HUGE fan of Ferguson! My contractors and I have always chosen Ferguson for plumbing supplies. Ferguson's products are much higher quality than Home Depot, and the prices are about the same or cheaper. Also carry parts that you can't find at Home Depot. Also significantly better service than Home Depot.Recently, we were in need of a water heater replacement. Called this location and Andrew picked up the phone was SOOOOOO helpful! He talked me through how to turn off the valve on the water heater, how to drain the water heater to stop the leak and even called one of his plumber contacts to help me do the replacement day. Prices are super reasonable and they have Bradford Whites (the best brand of water heaters) in stock.Definitely above and beyond service! Highly recommend!
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October 2022 by Nick Alam
Beware prices are not competitive. A badger 5 garbage disposal is 15% higher than Express pipe Store manager called and corrected the error.
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October 2022 by Jim S.
Wanted $28 for a $12 valve from lowes. I should have called first I guess for the part number
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September 2022 by Dani S.
I'm a HUGE fan of Ferguson! My contractors and I have always chosen Ferguson for plumbing supplies. Ferguson's products are much higher quality than Home Depot, and the prices are about the same or cheaper. Also carry parts that you can't find at Home Depot. Also significantly better service than Home Depot. Recently, we were in need of a water heater replacement. Called this location and Andrew picked up the phone was SOOOOOO helpful! He talked me through how to turn off the valve on the water heater, how to drain the water heater to stop the leak and even called one of his plumber contacts to help me do the replacement day. Prices are super reasonable and they have Bradford Whites (the best brand of water heaters) in stock. Definitely above and beyond service! Highly recommend!
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August 2022 by Jim B.
Great customer service, with help for a novice like myself. Been a couple times and tired of the big box store. Going to keep going back. They know plumbing and have plenty of Stock.
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October 2021 by Jason Kay
Very nice employees and a good selection of material.
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August 2021 by Ashlynn Miles
I'm posting a one-star review because one of Ferguson employees was extremely rude to me and rude to other people. The employee Daniel does not know how to talk to people. I will never go here again and I don't know how he could still be employed here when he talks to plumbers and other people and customers the way he does! I'm extremely disappointed in Ferguson
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August 2021 by Paul Scauzillo
Looked u p my part. Found it.gave it to me in 10munutes.
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May 2021 by Sam M.
I keep trying to call them to see if they have a gas line I need but no one picks up the phone. It's in the middle of the day so I'm not sure if anyone is paying attention to the phones but I guess they don't want more business. I'd rather stop by and pick it up but I guess I have to use Home Depot or Amazon.
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April 2021 by Joey Palermo
Guys who work at Lake Forest Ferguson are always the best. Help me get out of a plumbing pinch more than 50 count hah
