-
November 2023 by Mitchell W.
It was truly a great pleasure getting a car from Mercedes Benz of Foothill Ranch. Within seconds of reaching out, Katie Kieu offered her assistance. From that moment forward, Katie made sure that we got exactly what we wanted and worked very quickly to get through the credit application and arrive a price that sealed the deal for us. When we picked up the car, Katie very knowledgeably explained all of its features and remains available after the sale to answer any questions we have. Kekoa Dapitan was also very good at suggesting a vehicle that matched our wishes. Antony Arun, the Finance Manager, could not have been more pleasant and honest finance manager. By contrast, I was also seriously considering a BMW. Notwithstanding the fact that I already own a late model BMW which I just got in another part of the country, the BMW dealerships were impossible to deal with, asking for everything but my blood type. Mercedes at Foothill Ranch was completely the opposite, making everything pleasant and easy. I will certainly go to this dealership again when I need my next car.
-
November 2023 by Lien Nguyen
Everyone at Mercedes Foothill is super friendly. They all had a smile on their face and willingness to help provide service. Mr. Isaac Lam was genuinely helpful throughout the process with a best service price, updated status on my vehicle, and also walked me over to get a loan a car. They even got my vehicle service quickly too. Thank you Mercedes Benz of Foothill Ranch.
-
November 2023 by Gwen D
Daniel choo was very courteous and helpful. He was thorough and honest and super nice. drop off was easy. Gettimg rental car was easy and car was ready in a timely manner. Thank you!
-
November 2023 by Matthew Ashrafi
I recently took my car to the Mercedes-Benz service department and was thoroughly impressed with the outstanding level of service I received. A special shoutout to Michael from the service team who went above and beyond to ensure everything was taken care of meticulously. His professionalism, expertise, and attentive nature truly stood out. The entire process was seamless and my car was returned in impeccable condition. I'm grateful for the exceptional care and attention provided by Michael and the team. Highly recommend Mercedes-Benz for anyone seeking top-notch service for their vehicle.
-
November 2023 by Joseph P.
I just came home with my new GLS 450. I am very happy and satisfied with my salesperson Albert Munoz. He was professional, didn't pressure me and was very willing to meet my unusual demands. I also traded in my old car and they were more than willing to make the numbers work on both ends to make everyone happy with the transaction. I gave him some homework to compare the options from my old GLS 450 to the new ones they had in stock. He found nearly an exact match and laid it out plainly for me to read and understand. I very much appreciated the extra effort he put in to make this purchase work for me.Joe P.
-
October 2023 by Dania Y.
I purchased a vehicle from this location and Ashton was our sales consultant. He not only was friendly and approachable but also professional and truly cared about our overall experience at the dealership. He went above and beyond to ensure we were satisfied with every detail. We were treated with respect from all staff members. He even checked on us a few days after the vehicle purchase to ensure things were going well and that we were satisfied with our new car. He's punctual and responds in a timely fashion to all our questions. Highly recommend him and his team if you are considering purchasing a car from this location.
-
October 2023 by Deborah L.
Aston and Max were extremely knowledgeable on this vehicle and they took the time to demonstrate all of the features for me. Between the two of them they made this buying experience so enjoyable and easy! This dealership was the best, all of the staff was friendly and helpful through the entire process, you leave with your new car feeling like you made the right decision. They make you feel like part of the Mercedes family, best experience I have ever had!Denise C.
-
October 2023 by Tommy Yau
I don't usually do rating, but waiting for more than 3 months to still not get something I paid for is finally wearing down my patience. I bought my car here 3 months ago and the service was great then; however, it appears the service is great only when you are buying a car . . . My car was missing a lot of the accessories and the vehicle charging cable; I waited nearly 2 months for the accessories to come and am still waiting on the charging cable. Each follow-up attempt was only met with responses like I will check on it tomorrow, and never any substantive update. It has been more than 3 months now and I am still waiting on the cable, which is pretty essential to an electric car one may say. If you are someone who values overall service, not just at the time they are trying to sell you the car, then you may need to think twice.
-
October 2023 by Angela Zhang
I got my E300 service here and staff were very nice. Henry was very patient and walked through every detail with me regarding the service. He also made recommendations on what needs to be done and what issues are not urgent instead of talking me into spending more. I also had some issues regarding the software functionalities, and everything was fixed without any additional charges. Both exterior and interior were cleaned. Will definitely choose this location and Henry again for my next service appointment.
-
October 2023 by Farshid Najafloo
The customer service I received from Mercedes of Foothill Ranch was exceptional. They went above and beyond to make the purchasing process smooth and enjoyable.Overall, my Mercedes-Benz has exceeded my expectations in every way. It's a perfect blend of performance, luxury, and safety, and I can't recommend it highly enough.
-
October 2023 by Maya Layos
Brought my car due to an oil leak and was assigned to Henry. I appreciate the efficiency in taking my service request by Henry and for Adam in quickly arranging for my loaner. The delivery of my car's diagnosis was through a video...and so was the service approval. I am glad that MB Foothill Ranch takes the time to invest in technology and in their people giving them a level of service that is efficient and customer centric. No time was wasted and of course, my car was taken cared of promptly and by trained technician.
-
October 2023 by Mike F.
We recently purchased a Mercedes Benz GLC 300 from the Mercedes Benz Foothill Ranch and interacted with salesperson Drew Jencks during the process. The whole buying process was smooth, and Drew was knowledgeable and provided answers to our questions. He also took extra efforts and came back to the dealership on a Saturday when he was with his family, which we are very grateful. Overall, our experience with Drew and Mercedes Benz Foothill Ranch was positive and we appreciate their assistance in our car buying process.
-
September 2023 by mehmet akman
They ruined my day.What a disgrace!!!When making an appointment, I stated that I would definitely need a car due to the intensity of work, and that's how I booked my appointment. But after I delivered my vehicle to the service, I encountered nonsense such as they did not have a vehicle for me and the vehicle was not used for me. The brand is big, but unfortunately the service does not live up to its name. It was unbelievable.It was like a joke...
-
September 2023 by Imran Shah
I had an exceptional experience with the Mercedes Benz Foothill ranch service I received. From the moment I arrived at the dealership, I was greeted with professionalism and courtesy. The staff went above and beyond to ensure that my service needs were met promptly.Furthermore, the waiting area was comfortable and well-appointed, making the service experience pleasant.I must commend the Mercedes service team for their attention to detail and commitment to customer satisfaction. It's evident that they take pride in their work and prioritize delivering top-notch service.Overall, my experience with Mercedes car service was nothing short of excellent. I left the dealership with a well-maintained and reliable vehicle, along with a newfound appreciation for the quality of service Mercedes-Benz provides. I highly recommend their service to any Mercedes owner looking for exceptional care for their vehicle.
-
September 2023 by Neda Ghobadi
I must say that my experience was exceptional. From the moment I walked into the dealership, I was greeted with a warm and friendly atmosphere.Hoorad Farjamfar was incredibly knowledgeable and helpful throughout the entire process. He took the time to understand my needs and preferences, and were able to find the perfect car for me. He was patient and never made me feel rushed or pressured into making a decisionThe financing process was smooth and hassle-free.Overall, my experiencewas outstanding. The staff was professional, friendly, and genuinely cared about my satisfaction. They truly go above and beyond to ensure their customers are happy.