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February 2024 by Alejandro Cervantes
Switch To "CRICKET WIRELESS" Way better service and Plans.25401 Alicia Pkwy Suite DLaguna Hills CA 92653
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September 2023 by Joe Jaskowiak
Juan has helped to resolve my issues at least 3 times in the last 3 months. He showed me how to set up service in European countries; he was able to explain and fix some technical problems that I had with my SIM card; and he was able to determine why I wasn't able to send texts with attachments.He's always done a great job for me and has been very friendly and patient.I appreciate his great service.
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September 2023 by Apple Sandefur
Been with them 10 years won’t switch providers
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August 2023 by Austin S.
The manager was rude and did not help me, was trying to charge me $35 just to put a SIM Card into a new phone that was perfectly working. These TPR stores need to stop hiring individuals who have no desire to help a paying customer for a simple task that takes 30 seconds. He'd rather give me the run around and say he can only help if I paid him $35
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July 2023 by Jason Laikam
I think this location is the worst metro pcs in Orange County because they have the worst reviews. And are about to get another bad review.For me they were rude, aggressive and dismissive of a very simple fix. I was even told by 1800 metro to file a complaint.I then went to metro pcs of 14108 red hill. They fixed the problem in 15min. I suggest that location instead for your problems
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July 2023 by Ignacio Fraga
I asked for a service to be able to speak from other countries for my telephone lines, they charged me and then when I traveled they realized that they did not have that service available. The company does not make refunds.
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July 2023 by Sasha P
If you are trying to activate a new line, switching from a different company, GO ONLINE. Avoid the fees that they have in person, they lied and said I could not do it online, and the salesman talks confusing trying to get you the most expensive line, as they work commission. But if we are using metro, its obvious we want to save money. So do anything online ...
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April 2023 by Frances Ward
This location is by far, my favorite. Araceli helped us get our lines and set up our auto pay. Both visits she was professional and took the time necessary to get it done. She greeted us with a smile and because of her I will choose this location first for all my metro needs! Thank you for your time and integrity!
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March 2023 by Bertha Cueto
They were very nice and helped me with all of my questions.
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March 2023 by Kenny Carpio
Horrible customer service! Don't know how your still in business.
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December 2022 by Teresita Valiente
Rude service then manager tell me leave . Your employees having bad day and bring it to me. Not coming back.
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May 2022 by Tony J.
Paul is a professional knowledgeable consistently person who handles all my phone needs. all the employees here are very nice. Trust me It's a nice convenient location at the corner. And they all have a wonderful customer service. Araceli is very nice as well.
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March 2022 by Sherrie Beshears
Service was not very good until a young Mexican woman helped us and untangled our 4 phone mix and twisted up mess.she was very professional, fixed the problem within 5 mins.wish I would have gotten her name??
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December 2021 by Panteha Zandi
This store is awful. My cell number was canceled last month by my ex fiance.. I went to connect it back and the sales guy told me I need to buy a new phone with a new number. I came today to sjc store and they informed me I just needed to wait 72 hours to get my number back and I didn't need to buy a phone... not only that he charged me for insurance that I never asked for!! They made me spend money for no reason.
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October 2021 by Pan Zan
This store is awful. My cell number was canceled last month by my ex fiance.. I went to connect it back and the sales guy told me I need to buy a new phone with a new number. I came today to sjc store and they informed me I just needed to wait 72 hours to get my number back and I didn't need to buy a phone... not only that he charged me for insurance that I never asked for!! They made me spend money for no reason.
