O'Reilly Auto Parts Store #4927 in Lake Forest, California, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, and Check Engine light testing. The store also resurfaces brake rotors and drums, and features a free Loaner Tool program for specialized tools, with a refundable deposit. Customers appreciate the friendly and knowledgeable staff, including employees like Hawke, Rami, and Kevin, who go above and beyond to assist with questions and repairs. Many customers highlight the excellent customer service they received, noting how staff members are welcoming, helpful, and genuinely interested in solving their problems. For instance, one customer mentioned that Hawke quickly identified a simple fix for their Check Engine light, while Rami tested and replaced a dead car battery efficiently. Others praised Kevin and Hawke at a different location for their thorough help with brake and tail light issues, checking fuses and troubleshooting effectively. Overall, customers feel confident in the quality of products and service at this O'Reilly Auto Parts store, often choosing to visit in person rather than online thanks to the helpful staff and reliable assistance. With over 6,000 locations nationwide, O'Reilly Auto Parts remains a trusted choice for auto parts and expert service.
I converted over to O'Reilly's from Autozone because they have great customer service and more inventory.
August 2025
I had a great experience with Johnathan! He went above and beyond to help me find the exact battery I needed and even took the time to help me install it. You don’t always come across that kind of customer service, genuinely willing to help. Highly recommend working with him if you get the chance!
January 2025
Fast but not rushed, great service, always have the parts I need or know how to get them.
