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March 2024 by Tiffany R.
Came to get my breaks done in my Mercedes sprinter van 2022 and it took four hrs I had an appointment for 8am got here on time. The store is in the middle of a remodel and it's a shit hole inside ripped chairs stained and fallen ceiling tiles bathroom is a shit hole you have to walk all the way through the back room to get to it. Guys are driving customers cars like they do t give a shit. I will never bring my company vehicle here again.
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February 2024 by Derek N.
I purchased the tires online and set the appointment for 9am the next day. I showed up exactly at 9 and they told me it would take an 1.5 hrs to get done. Which I think that's ridiculous but I was hoping they under promised and over delivered. Sorry, that's not the case! Two hours goes by and the car is not done. Spoke with the manager and he's running around looking to see what takes so long. Mind you I arrived early to prevent the extra wait and I had already made sure that they have the tires in stock the day before. I don't understand why it would take 2 hours to put on 4 tires. Definitely will not come back to this location!!!!
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February 2024 by Mary Richardson
Kevin and the rest of the team were excellent at trying to figure out what was wrong with my Chevy Traverse. I was so impressed by how Kevin went above and beyond to figure out what was wrong. He also didn't try to do any unnecessary work when they couldn't diagnose it at first, which of course I appreciate. Thanks, guys! We'll be back the next time we need help with one of our vehicles.
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February 2024 by Sina S.
5 hours and half for only changing brake fluid, staff are so rude Fernando called me sick when I ask him. Why my MPH was 33.6 and now it's 32 !!! They are not reliable
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February 2024 by Mario Karacuschansky
I order 4 tires for my car, they did not have in stock the tires that my car need. So, I make an appointment for a week later. When I went for the tires, they claim they did not receive the delivery.They did not botero to call me the day before not even the day of the appointment. I will never go to Pep Boys again ...After that I went to Firestone in Lake Forest and I got all 4 tires plus alignment inmediatez with no appointments and great service.I put 1 star so I can post this review, they deserve a -5 star
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February 2024 by Paul Burke
Got Alignment and Rotation
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February 2024 by Jim Duggan
The team arranged a last minute servioce on a Saturday. I dropped oity at 11:00 and had it back at 6:00. They guided me through things that needed to be checked and done at 85,000 miles and what items could wait. They also proactively saved me $50.00 from the estimate by combining labor costs for a couple of the tasks.
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February 2024 by Jingwei Huang
I had a very unpleasant experience and won't be returning. I made an appointment for vehicle maintenance at 10 AM on February 1st through the Caradvise app. I arrived on time and, after checking in, was told it would take about an hour. So, I went to a coffee shop nearby to wait. After a little over an hour, I returned to the store and found that my car's maintenance hadn't even started. Meanwhile, a lady who checked in after me had already completed her service and left with her car. It was only then that they started working on my car. I ended up waiting an additional 45 minutes standing there before the service was finally completed. I'm not sure what caused this apparent discrimination, making me wait till the end to be serviced. Also, they didn't put any protective covers on my seat and steering wheel during the maintenance, resulting in some grease on my steering wheel.
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February 2024 by Enn A.
You have an appointment, you even go there a little earlier and you are told that it will take at least two hours to change the oil, because "we are currently shorthanded". Ridiculous!
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January 2024 by Charlie Prater
Very good service today - thank you Lake Forest store!
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January 2024 by Steve Khalaj
Well done
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January 2024 by David Katzir
Professional, prompt, and courteous service.
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January 2024 by Ed Chiu
- Friendly service staff- Long wait which is not what I was informed regardless of the appointment being made or not- The technicians did not perform the services the associate asked. There seems to be some miscommunications between the front office and the technicians, which is concerning.
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January 2024 by Cindy Gilkey
Pep Boys serviced my flat tire on New Years eve and got me home in time for dinner. Thanks guys
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January 2024 by Dawn Evans
Fernando was on the ball, personable and quickly got me in and out, while informing me of everything.This is why I’ve been coming to Pepboys for over 20 years to get my cars serviced.❤️
