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February 2024 by Michael Scott
PetSmart is our go to for all of our cat related needs. We have a cat license as a cat rescue, so it is important we get good pricing on these products. PetSmart regularly has sales, so this is great for us.
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February 2024 by Michelle Switzer
Helpful, knowledgeable associate that took the time needed to help me make the best product selection.
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January 2024 by OC Steve
My wife and I recently completed a 6 week beginners training with our puppy, Alora. Brittany is a great trainer. She is very personable and passionate about her work. I would highly recommend her if you need to get your dog trained.
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January 2024 by James Theel
Well maintained store with friendly staff and quick checkout.
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January 2024 by Phha Hernández
I like your work and maintenance
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December 2023 by Gus F
5 for the price of 3 in n cat toys Perfect for the cat lover on your Christmas shopping list.
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December 2023 by SABUTO MEDINA
???? I adopted a kitten here and I can find everything my pets need here is an excellent store all in one place
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December 2023 by WhatNowX K
I used their pet hotel service once. Both drop off and pick up had issues. When I dropped off my pet, there was no staff at the counter. I had to wait 5 minutes until someone showed up and processed my paperwork. But they were slow and inefficient. Then during pick up, the person that helped me kept pausing my paperwork to help other customers who came after me, apparently because their requests were quicker. This is very unprofessional.
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November 2023 by Carol S.
I have used their groomers and pet hotel for years. Excellent and trustworthy. We also recently adopted a cat. Everything we need for her is there.
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November 2023 by Wendy K.
PET GROOMING DEPT REVIEW- Made an appointment for my pet Today - a day before Thanksgiving so he would be fresh for the holidays. I called ahead to find out if I can bring my pet a little early since I had to go to work. The girls who answered said yes as long as he is there before 12:30pm. I headed there and made it at 11:30am ish. When I went to check my pet in, the lady short and stout named Vi, said she cannot check my pet in because it was too early. Sure enough the employee who had told me it was ok to bring him said she did tell me to bring him in. This lady "Vi" was so rude and said sorry I didn't tell you to bring him in. I asked for the manager, and very sternly and rudely she said she was the manager and the word was final unless I pay a $10 fee for boarding. I said ok I don't mind paying the $10 and then she goes never mind it's now $30. I was extremely upset by now. Demanded to see the store manager. As we were walking towards out, I asked her who was washing my dog? She said she was. I was petrified! Such a rude person might hurt my dog! So I asked I don't mind paying but someone else should wash my dog, she insisted she would and now that I mentioned hurting the dog, she will not accept my dog for grooming. She brought the manager in who was very nice and understood what had taken place wasn't right, but sided with the other manager since I mentioned she could hurt my dog. I left but promised to review them. This is the most unorganized grooming place to go to. Don't trust "Vi" with your pet! She is sneaky about charging you additional! Horrible service by her! Everyone else was great! I hope she will be reprimanded by corporate office whom I'm going to approach next. Horrible service! P.S after writing the above review, I checked other reviews for grooming salon. They have 1 star reviews! I will not be taking my pet there anymore. Wish I had taken the time and go thru all the reviews before making the appointment. The management definitely needs to train their grooming staff correctly! Zero customer service! They are like Robots. No grey area. So sad!
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November 2023 by Griff
There’s always something up with the animals at this place. A while ago it was a snail infestation in all the fish tanks (they were still selling fish), today it was a large chameleon in a TINY tank with nowhere to perch, waste everywhere, and a veg diet in a bowl. Chameleons are obligate carnivores. This location’s animal care disgusts me- take the extra time and drive to the Aliso location instead.
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November 2023 by Matt Seamark
Went to the desk again yesterday. Spoke to another person at the front desk. Told him what had happened, he said he would resolve it and then call me for confirmation.He never called back. total scam operation
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October 2023 by Michael Seamark
The monthly Insurance plan is a scam. They make it very difficult to cancel. I called the number provided and the recording said they would call back. No one called back even after 2 phone calls. I went to the Banfield desk and the attendant, she told me this was a common problem. Even the person I spoke with couldn't cancel from the desk. They told me they would do their best and call me to after the confirmation of the cancelation. No phone call. I'm sure this is a deliberate policy.
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October 2023 by Jonathan
Adam is incredible! Friendly, outgoing, smart and knowledgeable! If you need to learn about fish, he is your guy!
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July 2023 by Starr Love
I always get a smile when I walk in and welcome. I so appreciate good customer service and you will find it here at this location. Good selection except they don't have tiny dog clothes anymore. I'm only finding that online.