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March 2024 by Hermann K.
Bought a $50 Nordstrom gift voucher from here for a friends birthday, and when he went to make a purchase someone had already used it and bought something for $48. Someone at Ralphs is taking photos of the gift voucher and using it and/or not protecting their product and services. Don't purchase gift vouchers from this place. Very very disappointing!!!!!!!!
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February 2024 by Maureen E.
Monica is an exceptional deli worker who exudes warmth and efficiency. Her friendly demeanor and expert multitasking skills ensure that every customer feels welcome and valued. Her attention to detail and dedication to providing great service make her a true asset to the deli. Monica's positive attitude and ability to handle a busy environment with grace and professionalism set her apart. She is a cherished member of the team, and her hard work does not go unnoticed. Thank you, Monica, for always brightening our day with your excellent service and contagious smile!
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January 2024 by Joslyn P.
I keep going back to this store since it's so close to home but I've had multiple negative experiences. For some reason my card wasn't going through even though I had plenty of money in my account. The cashier rolled her eyes and started ringing up the person behind me. On three separate occasions my purchase was not discounted as advertised but when I tried to show them on my receipt the ink was too faint to see. They told me sorry that they had problems with their new system ink. Pretty much out of luck. I still go to Ralph's all of the time. It would just be nice not to dread it so much.
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December 2023 by The Denius J.
The market itself is decent. I have to say tho that the meat dept is kinda weak. I wanted to purchase a rib roast and have it cut into steaks. It was on sale for $7.99 a pound. The guy came out and said if he does that for me, he'd have to do it for everybody. He was kinda rude. He told me to go the steaks section and pay $11.99 a pound for the same meat. I said no thank you. So I drove about a mile away to the Stater Bros and theirs was $6.99 a pound and they happily cut it into steaks for me. Really nice people at the meat dept there. So for meats, I'm never going to Ralph's again.
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December 2023 by Albert Coletta
The evening staff here are AMAZING! Always pleasant, helpful, and thoughtful they are. They will literally open the door for you if you're a few minutes past closing. Grateful to have them every time I pass through ???!
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December 2023 by Wendy R
This is my Neighborhood grocery store that I visit at least once a week. A lot of times I use their order online and deliver to car service and previously it’s been very hit or miss. Recently it has greatly improved, until today when two of my bags went missing. This option is a luxury, considering I am fully able to walk through the store and get my needed items. Today I had two of my bags not brought to my car which was disappointing, but again this service is a luxury. I went in store and spoke to Joseph, who was responsive and kind as was Tracey who offered me bakery items for my inconvenience, and then when I could not accept due to sugar intolerance offered me other items throughout the store. Customer service today, on a busy Sunday, was impeccable and I thank Joseph the store leader and Tracey!
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November 2023 by Eileen McGervey
Used self serve due to one one other option with 4 already in line.Put in 5, $5 bills, and it only credited me $20 (4 $5 bills). When explained to manage, Jordan, he went to ‘get help’ and never returned. Be aware of these machines short changing you! Just like the cash machines at registers.Great group of cashiers and other personal, but not my place any more. Beware!
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November 2023 by Jvwc vwc
Although their shelves are emptier than usual these days they still carry enough to get by
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November 2023 by Joe Anderson
Manager should.not allow begging right outside both doors. Very poor management.
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October 2023 by vinlata
Great neighborhood groceries store, you can get virtually anything here, prices are a little bit higher here but you pay for the convenience.
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August 2023 by Chris T.
Rarely do I post reviews for grocery stores but this is 5/5 easily or if not more especially when it comes to alcohol they have the cheapest alcohol bottles. The chefs there who cut the seafood doesn't get enough credit there The salmons and steaks are just top notch and cheapest out of all grocery stores. There isn't really a Costco in lake forest but this is the closest thing to it maybe even better!!
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August 2023 by Brian Valenti
All registers were closed and I was told everyone must use the self checkout. No exceptions.
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July 2023 by Robyn M.
Worst grocery store. Constantly has rotten and expired food, especially diary. Produce is lousy. The manager is grumpy. I wish corporate would do something about this place.
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July 2023 by Jesse Jones
I work here and enjoy the customers and the employees / coworkers it's a decent place with good prices and we strive to get better daily and offer rhe freshest foods we can provide!
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June 2023 by Emma Hart
Employees are rude, disrespectful and extremely lazy.Also the store is uncleaned and disorganized.
