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March 2024 by Kevin J.
On 3/24/23 I bought a bag of nuts. When I looked at my receipt later it incorrectly showed that I bought VODKA; it was another customer's receipt. But I still need to know how much they charged for the nuts so I could enter it to my Quickbooks. When I checked the bank, it showed they charged me $8.77 for that little bag of nuts, which can't be! So I tried to call the station and their phone doesn't work. So I called Shell Corporate and she says we are not responsible for that location because they are "independently owned." But she also tries to call the station and also finds the phone is broke. I ask her to have the station contact me and she asked for my email and b/c she's in the Phillippines, it have to spell my email address 6 (SIX!) times before she get's it right. I'm sure Shell will screw this up and I'll ultimately I'll have to go to my bank and file a dispute. Fortunately I don't have to patronize Shell anymore, BECAUSE I BOUGHT AN EV!!!
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February 2024 by Ashkan Ardeshir
Delia on December 2023My experience at the gas station, the lady working there was very rude and aggressive towards me It's never acceptable for someone to yell or be disrespectful, concerning that she asked for my pin on a gift card and then refused to give it back to me resulting in $400 being stolen from me That have been a frightening experience. It's important to report this incident to the gas station management or the appropriate authorities so they can take appropriate action.I left because she threatened me and I was afraid but I didn't want to leave this annoying situation unmentioned
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January 2024 by Shayne B.
Rude cashier. She blamed me for stealing items because her internet was down. Made me look like a thief in front of a line of customers when I clearly had money in my account. Didn't even want to mention she scratched her butt and picked her nose then tried to pet my dog. Definitely taking my business to chevron across the street from now on.
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January 2024 by Levi E.
The lazy fatty at the front desk is the worst worker. If the owner can't find anyone better than the incompetent staff they currently have then they truly need better business skills.
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December 2023 by Tony E.
Pumped gas at this shell station. Walked into the mini mart to get water. Absolutely nothing had a price. Drinks, candy, chips, all had bar codes but no prices. I asked the cashier about it and she said that this is very common. I guess the city is so affluent no one cares about prices.
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December 2023 by abraham garcia
Excellent place ?
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August 2023 by Tom C.
Very rude cashier. I had an issue with fuel rewards. I entered my information and the pump display responded with " you have this much rewards" however when I started pumping gas the pump did not register the discount. I went inside to see if they could help me with the discount, her response was "it's no my problem " I asked if there was anyone who could help me, but she said no here, no is my problem" . Wow, I guess customer service, or even being polite is not important here.
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August 2023 by Paul R.
Delia might be the laziest person i've ever seen. She just does not want to work at all. She acts like you're Inconveniencing her by trying to spend money in this Store. I Have been a few times and always the same laziness. I'm going to start going across the street to the chevron. They have a wonderful convenience store that you don't have to Put up with this Terrible attitude
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July 2023 by Intars Dure
Horrible customer service! The Mexican old lady is so rude unprofessional terrible person. If there something wrong or problem she so rude unhelpful doesn't know how to fix problem. Almost start yelling why I touched empty box.I just wanted to let her know there no more stuff in the box but she start almost yell to me.SHAME SHAME SHAME!!! And seems she come somewhere from farm rancho and doesn't know how to be nice professional person especially working with customers. Seems she never worked professional jobs.She need to go school learn how to be nice person and then work professional job with customers.Even you have sometimes bad customer you have to know how to handle nicely situation not be rude .Terrible customer service!!!
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March 2023 by World First Class
Delia front Lady is a horrible person, shouldn't be working with customers, belongs in the back stacking merchandise...
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February 2023 by Aaron E.
All of the other Yelpers are absolutely correct. Shell of Rockfield sucks. This is a brand spanking new Shell station on Lake Forest Boulevard and the 5 and although it is gorgeous and clean, it is a one-and-done situation for me. I stopped to fill my tank and give the windows a nice cleaning but when I went to the cleaning station I noticed there were no squeegees. I looked for one at the other station and alas, there were no squeegees to be had anywhere. There was an associate outside and I asked where the squeegees went and he said ownership was undecided if they were going to provide them at all. That is a hard pass for me. I'll stick with Chevron across the street, thanks.
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January 2023 by Angie Bahena
horrible !!! woman that was there on 12/18/22 sunday at 11.45 am stole my amex gift card she said i was unable to use the card there but ran up the card using it twice be careful with your debit cards and and gift cards they will rob you so sad she needed it more than me i guess people be careful 0 stars
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January 2023 by Remington Howard
I went to the newer gas station this morning and the women who works here she looks late 30s early 40s is really rude
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January 2023 by King of Weebs
Gas station is reopened for 24/7
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December 2022 by B D.
Grand reopening shell murilands/lake forest23652 Rockfield Blvd, 92630-1654, Lake Forest, US,12/14/2023Great food nice folks ez in ex out Also new car wash!