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October 2023 by Tarek A.
On October 28th at approximately 7:50 p.m., I came to this gas station to fill gas, and when I went inside to pay, this lady working there was giving me the most extreme attitude because I accidentally stepped where she cleaned earlier. I apologized and stated to her that I did not see the sign because it was far away from the door, she basically kept going about how she has to clean the spot again and basically just a ton of attitude for absolutely no reason. I was kind to her and I apologize for something I shouldn't even apologize for because I'm not sure what I did. I really used to like this gas station and I always felt like the prices were very competitive for the name brand but all it takes is one bad employee and sadly I will just be going across the street because no reason for the excessive attitude especially after you apologize.
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September 2023 by Melina G.
So I just came here to pump gas. This lady had an attitude for absolute no reason. She was even giving a homeless guy attitude and he left. Three cars just left as well. The card reader wasn't working so when my boyfriend asked for help she had told him that she was closed twice and she walked away. With attitude. She did the same thing with another guy. As if she was fed up. The service was bad. But I like coming here. Good price and people are normally nice but I guess just not tonight. She had also walked away when someone wanted to go inside. I understand that she has to close but she should be nice about it. It's the least she could do. It doesn't hurt to be polite. It's costumer service, she has to be kind not a huge bitch for no reason.
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July 2023 by Mariana Barbosa
Rude attended. Kumar No helping at all. Socks! Terrible
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February 2023 by Mika Chiang
The doors were locked at 2:30 and the employee sitting in there just made eye contact and shook his head and went back to doing his own thing. I thought it was open 24/7??
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November 2022 by Howard G.
I get my Van it's go juice at Shell, at 23852 El Toro Rd. Lake Forest, the prices in the area are the lowest. They are only Shell on El Toro Rd., I been living out here for the last 23 years. There was another Shell on El Toro Rd. In Laguna Hills, they been out of business for over 7 years. Now in their place is a Canes Chicken Restaurant. I have talk to the owner of the Shell in Lake Forest. He good guy also, he is very helpful. It's self service station and there are no Car Washing Operation, like the old Shell Station at Laguna Hills that place was run down, I presume there where many owners, in the beginning it was a good gas station at the Laguna Hills. When it was operated by a better management. I certainly recommend the Shell Station on El Toro Rd., Lake Forest,Ca.
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June 2022 by Believe It
Not a great mart inside. Not a bad location. Well lit. Quick in and out.
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June 2022 by Dghjhxfhj fbjfdhshhs
Employees are skimming credit cards here, check your bank statements
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April 2022 by Geoff Gordon
Shop at Ralph's first and get your fuel rewards to use at Shell.
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December 2021 by Stan T.
Can confirm the employees here are the worst of their kind. If anything goes wrong, gas, car wash, anything they won't try to fix the problem when it's their fault. They'll take your money and pretend like nothing happened
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August 2021 by Nichols Carnival
They've discount on gas por gallon good
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June 2021 by fina barrios
Always fuel gas, not too expensive
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May 2021 by Douglas Frederes
Great service winning lotto tickets too
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April 2021 by Ning Zar
Always have good experience here
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February 2021 by Stephanie L.
I'm surprised by the low rating of this Shell location. There are homeless around the service station, but where in California are there not... Other than that, the bathrooms were exceptionally clean, staff was friendly, and the pumps were in fine working condition. I chose this Shell because it was the closest to me at the time and was right off the highway, but I would definitely use this service station again in the future.
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February 2021 by Tony Scarpinato
Went to the tire shop in back of the shell. The man in the picture was exactly where he is when I pulled up. This man knows tires. He gave me an awesome price on a pair of low-pro run-flat tires. Had my old ones off and my new ones on before I even paid for them. In and out in 20 minutes with the best customer service you could find. I tell everyone who mentions they need tires, to go see the man behind the Shell gas station on Lake Forrest and Rockfield. I'm telling you now, you won't be disappointed.Anthony
