-
October 2023 by Bowen Zhao
Poor customer service over the phone. The guy who answered the phone was very rude and impatient to answer some basic questions. Then he put me on indefinite hold and I later found out he was not occupied at all. He was just rude enough to ignore the call. Very bad experience.Advise visiting some other stores if possible.
-
August 2023 by Janet Hoang
Would recommend! Christopher was so nice and had great advice on color choices for my house. I had a lot of choices to make and he took the time to help me rifle through all the colors and make some great choices. Great experience!
-
March 2023 by Joel Galindo
Great store and great staff! I enjoy going to Sherwin-Williams when I need paint or tools. I would recommend Sherwin-Williams if you want a peace of mind quality work with a beautiful finish. Their top of the line emerald has some cool technology that most companies don't have. They can also color match. I love that they offer free color consultation online to help me decide what colors I wanted.
-
March 2023 by Chelsea Chen
Concorde waiter's attitude was very bad. When I bought paint, the phone just came. He answered the phone for seven or eight minutes and ignored me. I asked him how long he would have to wait. As a result, he said I had to wait for him to finish the phone call. What is this attitude? Bad review.
-
November 2022 by Miles Wang
Christopher was very knowledgeable and super helpful. He explained to us differences between colors and paint series very patiently. I would definitely recommend this store to my friends.
-
October 2022 by Jerica Guida
Christopher was so knowledgeable and very helpful! I will only come to this store for my painting needs!
-
October 2022 by John Byrd
Been to this location a few times, always excellent service. Christopher is knowledgeable and will tell it like it is. Very helpful and laid back.
-
October 2022 by Jerica Yamada
Christopher was so knowledgeable and very helpful! I will only come to this store for my painting needs!
-
September 2022 by Kamran Khan
Christopher and Jose were awesome! I had a very difficult tile that needed matching but these guys literally got the book of colors out and found the perfect match! I swear they were more vested than me lol. Will definitely come back here again and ask for them!
-
September 2022 by Nelson H.
My home built by Taylor Morrison uses Sherwin William's paint and I was told to go there to buy more paint for touch ups. I was also given a coupon for a Free Gallon of Interior or Exterior Paint. I was told to buy SW-7029 Promar 200 Flat paint.I decided to go to this store on Labor Day, 1230 pm. I arrived and I saw a sign that says they are closing early at 1pm. I wait in line and there's one customer ahead of me, Employee didn't say hi to me for a good 5 minutes until he needed to walk past me; then he told me he would be with me shortly. I waited another 5 minutes until he finished with the customer in front of me.I approach and inform him that I am in need of the paint I was in need of for touch ups used by my builder and that I had a coupon for a free gallon of paint I was interested in redeeming. Without looking at the coupon he goes off on a rant about how not all coupons will work with the promo they have running, I'll have the pay the taxes on it so it's not "free", etc; I show him the coupon and he looked confused. He asks which paint and I inform him of the information I was given by my builder, he scoffs and says that I didn't get the right info and I needed the brand name of the paint used. I informed him that they used Sherwin Williams to which he asked which brand, I say Sherwin Williams; and instead of clarifying that there are sub brands within Sherwin Williams, he just looked annoyed.He tells me that the coupon I have also doesn't qualify for the paint I need as it's the Pro Version, and the coupon doesn't cover it. At this point, I was not only irritated by his behavior but also angered that he is making me feel as if I should know what he is talking about; Not everyone works with paint and construction. It just seemed like this employee was annoyed, impatient, and needs more training on customer service.I decided to not purchase anything from this store as I felt this employee didn't really want to help, be at work, or maybe trying to rush out of work. I decided to drive the 10 minutes to the Sherwin Williams store in Mission Viejo instead.I was able to prove that the guy at the Lake Forest store didn't want to help and was being a smart a** because I was in and out of the Mission Viejo store within 10 minutes. I was able to get my free gallon of paint redeemed by using the same coupon as well as buy two other ones I needed.
-
May 2022 by Thomas Eggleston
My wife and I had a wonderful experience working with Christopher. He gave us the direction we needed…extremely helpful and knowledgeable. Thanks Christopher we really needed your assistance and expertise.
-
December 2021 by Meg V.
Sunday Christopher is a fantastic paint specialist! He genuinely wanted to help. He guided us through the process of picking right type of paint, color, tool and tips... he has positive attitude with a humorous personality. We feel like he is our good neighbor. Ask for Christopher, you will be in good hands.
-
December 2021 by Sandi P.
Worst costumer service!!! I was told is Sunday hen I asked for help. I had the number of the color and just need it to order, I interrupted this guys conversation that was going on for the last 15 minutes to ask if I could get the paint, he didn't even care and continue talking. This place sucks, your employee is the worst and give no fucks about selling.
-
September 2021 by Angela W.
I went this store last Sunday noon. I tried to find a match color for my TV wall. I'm so lucky to meet Christopher (older one , not manager) He was very knowledgeable to explain the paint and find what I need. I patched the wall and painted the paint he recommend. The color and shine is exactly same! Thank you Christopher!
-
September 2021 by Michael P.
It was my first time ever at a Sherwin Williams store and I was lucky enough to be helped by Christopher Christopher was so helpful in explaining the complex world of paint, which I had no idea paint could be this complex. He was very patient and took a lot of time to really help me and go above and beyond so I would like to shout him out! I'll definitely come back if I have any more paint needs!
