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February 2024 by Mark Hermanson
Many questions here, like why does the website state it is $1.09 a mile and I was charged $1.39 a mile. Truck was filthy and not in good repair. people at the palce were all decent, but Regina in customer service when I complained about the mechanics, to include the brakes on this vehicle was mire suggestive and berated me for not calling one of their mechanics out right away..................sorry karen, but I was stuck on a time frame
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February 2024 by Maz Rostamian
They said they do not work with insurance companies so they can force you to use their expensive insurance.They changed me $20 extra without telling me for drop off. This is while I dropped off the vehicle using their app much before my 24 hours was due so that they could rent the truck out to the next person.Such a bad experience!
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January 2024 by Sarahnicole2471
Great place! Helped us on our big move out of the state!
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November 2023 by Stephanie Dailey
've been scammed. Very rude service and I have been charged $285 that I never agreed to.I originally booked online a 20' truck through a costa mesa location with a three 3 day deal which included 238 miles. A few days before my reservation I was told that I had to pick up in Lake Forest to get a 20' truck. I agreed to the location change. When I picked up the truck and paid, the person who helped me, took my payment for the deal I booked online. He said everything was fine and I would only have to pay for miles over the 238 that the deal provided.When I returned the truck, the man who helped me return the truck was very rude to me. He explained that I only booked the truck for a one day rental for only 19 miles. I explained that I booked and already paid for a specific 3 day deal with many more miles than that. He was very rudely accusatory and asked for proof of the deal. I felt pressured and flustered as I went through my emails which shows the three day rental, but none of the uhaul emails confirmed the # of miles. He behaved like he thought I was lying because I couldn't find the exactly email on my phone and screen shot of the deal I had confirmed with the gentleman who originally rented me the truck.He then told me a manager would be in contact with me because he "kind of thought there was some sort of online deal".NO MANAGER HAS CONTACTED ME, BUT I HAVE BEEN CHARGED $285 in MILEAGE that should have been included in the online promotion that I booked. I'm stopping payment on my credit card. I do believe I was a few miles over the allotment for the deal, but not $285 worth. Also, they asked me to drive further to pick up the truck, so really my overage miles were incurred because I had to drive 15 miles out of my way to get the truck and drop it off... so i'm paying for that too.The only reason I booked this truck was because the online promotion worked in my favor.I feel scammed and I'm never renting from Uhaul ever again.
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November 2023 by Robert English
I had a pick up in a semi... I called ahead of time to see where I could enter, they gave me the wrong information...All semi drivers(Enter on orange st) "Monique" was awesome...she saved the day, that is why I gave 5 stars because of her ...
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September 2023 by Cameron H.
So glad I paid for furniture pads to protect the table and chairs I was moving then they didnt end up in the truck. Then after I told the guy checking my truck back in, he told me to go inside to fix it. But he had already finalized my bill. So the guys inside had no idea how to refund me. I dont care about being refunded $5. I care that I wanted to protect my table and chairs and instead they were bouncing around. I would think that's a bigger error than just a $5 refund. But oh well
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September 2023 by Steve D.
Not helpful at all, no boxes to go with dish or glass packs. When I asked what I could use with the dish or glass packs response was a shrug and he said well you can't use them. Finished my transaction, and had hope there would be an offer of help me load the 3 grand wardrobe boxes Into my car, silly me, no help offered. I won't be back to this location, I'm sure there are many more that have better customer service.
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September 2023 by Nguyen Ngoc Kien
I came to have my car hitch attach. And they give me such a great service. The guys actually sit down and browse all the option to give me best deal. Even sent out people to get part for me if they dont have in stock. I have to came back later tho cause they need time to go get it. This is great service. This is gold standard for a great aer service.
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July 2023 by Malcolm Dixon
Every employee was very helpful, accurate and friendly. This location will be my Go-To from now on.
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July 2023 by Marc Malsam
I drop off my truck and car ? trailer rented in Aurora, Colorado. Flexible to attend and indicate how to proceed after store hours to return equipment.
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June 2023 by Bob P.
They have the supplies you need. But, they don't have all the other stuff that makes it worthwhile to come to a U-Haul. The parking lot is full of their trucks and vans, so you will need to maneuver around other cars that are waiting in the parking lot and find a U-Haul truck to park behind that is not immediately being moved. Then, once you get inside, bring a book or be sure your phone has something to look at. Because you will be waiting a good 15 to 20 to 30 minutes for help. They're incredibly understaffed on the weekends, during the week might be better
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May 2023 by Tony B.
The staff here has been incredibly helpful and kind. I wish I could remember his name - David, maybe?, gentleman with a beard - he has especially been helpful as I continue to use their storage facility. Thanks guys!
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April 2023 by mfelicity jereza
The employees are not very helpful. And just because they don't have what I need they won't even recommend the next branch that has it. He pretended to go in his computer and check. And told me 2x that no one else has what I need. So I left there disappointed thinking that what he told me was the truth..But I just can't accept it. So I called uhaul and the nice lady scheduled me to another place since there were a lot more places that has it. So we went to rancho santa margarita. The guy was so helpful and gave me an alternative. He said he doubled booked. But offered other options. He even lend me his ties for free. The guy in Lake Forest never offered any alternatives to help. It was almost like he did not want that branch to earn.So I will never recommend the lake forest branch Uhaul. Don't go there unless that's your last resort.
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April 2023 by Sheena Marie
They are a little clueless inside but they have parking unlike the one down the street.
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April 2023 by Debra S.
I had to write a review to give a shout out to Gary! I just arrived in California after driving 4 days from Rhode Island pulling a trailer. I came to return the trailer here and he was so helpful. It's my first time driving with a trailer and he was patient and kind, directing me as I back into the loading dock. Great place and great people here.
