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February 2024 by Eugenie Dean
My recent transaction with Ms Knight at U.S. Bank in Ralph's was extremely helpful. She went beyond my initial request and offered a second service to help avoid the need for the first! That was pretty important to me. It will probably save me time and stress in the future when I access the additional service. That isn't what I expected but am grateful that she is working there!
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May 2023 by Paul
Small and efficient branch, very helpful employees.
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September 2022 by Mike K.
Worst service ever. Made an appointment with Patty at 2:30 am I got there they told me she went out to lunchAnd she would be back in anywhere from 20 minutes to half an hour.Drove all the way there for a notary instead of her being at her appointment he was out to lunch this place is a joke I will never ever come here again thanks Patty for wasting my time and my gas. I had to go up the street and pay $15 to get a notary it would've been free at U.S. Bank if she actually showed up to our appointment which she did it. Obviously her lunch was more important. Hopefully Management sees this and they say something to her because that was completely rude
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July 2022 by Staphany Citan
I give a big shout out and thank you's from me and my family to coleen she was amazing so helpful and kind always and always going out and beyond and always serving with a smile <3 we are truly greatful for your service.
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May 2022 by Nastaran K
I just visited this branch a few days ago. Patti really helped me and explained what I needed to know.
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March 2022 by The Duke Z.
Came in here with a fairly minor task I needed, but in true form, this location was extremely unhelpful, and the manager was even rude. She doesn't care about people and primarily is focused on just collecting a paycheck. Banking here is NOT about the people. I went across the street to Wells Fargo and they were able to help just fine (and they said they get a lot of people coming over who have bad experiences at US Bank. I was shocked with the unprofessional and rude behavior from the people of US Bank. I suggest having some customer service training, and maybe growing a heart.
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January 2022 by Charlotte P.
So far the most accommodating bank I've worked with... and friendliest staff.. Sara (she's not there now), Nolan - former manager who is now assigned to a different branch, Nazish and Coleen - they are all always smiling tho you can tell they're tired. Polite, knowledgeable and most importantly very professional and discreet. Love to bank here even tho they are inside the supermarket which in itself a separate pros & cons,.. often pros for me.
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December 2020 by Karan S.
This is the best branch of US Bank I have been to. The manager(Nolan) is great, the employees(Nazish, Sarah, Doni, Neema) are always helpful. I switched to this bank from the previous branch due to Covid and I don't think I'll ever go back now. All my business is with them I might cancel my account with other Banks and just open em all here. The only negative I can say about them is that they are not open 24/7, Agh! I just want to end this with a few appreciative words Your belief is great that someone else should benefit, From a deed well done. With this I can see how great you have been, To always be helping someone. Can't thank them enough
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May 2020 by Ken S.
Simply went to the bank to make a deposit. The young lady that helped me was courteous and did a great job. She was wearing a mask and was very happy with her however the young man that was working there did not have a mask on and when I asked the young lady if they were supposed to wear a mask while working she said yes only when we are in close proximity to each other they are in a box that's probably 12' x 6 that acts as a bankI watched the gentleman walk right behind her on several occasions while doing my transaction without a mask she seemed very uncomfortable. The young man overheard me ask her about wearing a mask and when I asked why he wasn't wearing a mask he simply stated because it messes up my hair.This is the type of behavior and attitude towards this virus that makes people sick and in some cases causes death.
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September 2019 by Daphne K.
I love my bank. But the manager at the branch located at El Toro and Trabuco is ignorant of customer service. Waited in line to make a deposit for nearly 20 minutes on a very busy day for me, when I had little time to spare. He was oblivious to the long line waiting. After I finally completed my transaction I spoke to him about it. He was impervious and haughty. Wrong attributes for a bank manager. No respect for customers is a great way to lose customers. I won't be using this branch again
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July 2019 by Roman Gromov
Gave 1 star in error. In fact, the service was wonderful! Thanks for reaching out proactively, otherwise I would not catch this.
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April 2019 by Xeroxcq Waterpolo
Great bunch of people ! Very Friendly, Very Professional!
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April 2019 by Emmanuel Ramos
Very friendly people always help me with a smile.
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November 2018 by Tom S.
I've always loved US Bank. My home bank is barranca and culver in Irvine but since moving to Laguna Woods I don't get to the Irvine branch too often. I love the convenient branch in Ralph's! Open seven days a week! ALL the tellers and the manager are super friendly. My fave is Brian Nguyen who is just like family. All of the barranca/culver branch are just the same. Nice to feel that nothing has changed. Would give six stars if I could.
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April 2018 by novelita aiko
This is comerica bank