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October 2023 by Jennifer B.
So slow, and unnecessarily complicated. I never had trouble making deposits and getting change at other Wells Fargo locations. But the teller here made me feel like dumb the way she was talking to me and counting over my change.
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July 2023 by John G.
Went to the Wells Fargo Website to see if they have a Notary service available. Says to call the local branch. I called my branch several times throughout the day at 24251 Rockfield Blvd. in Lake Forest, CA. They will not pick up their phone. I then called the 800# for customer service. They tried calling the branch from their direct "inside" phone number. They could not get anyone to pick up the phone. I requested a manager to call me back when they are available and so far... crickets from them. I am switching banks.
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June 2023 by kris riley
This atm is working again via may 19
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June 2023 by Corrinne R.
Worst bank ever! Lived in this town for years and it never gets better. Longest lines ever, Chase bank only has 2 tellers and there is NEVER a line. Managers could help out but I guess they get paid to stand there and 3 are needed. Tellers are just soooo slow. I am convinced they try to make peoples day miserable just like the DMV. What's going on with this particular branch???? Investigation is needed or at the very least a total revamp of your employees. Do better Lake Forest branch
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May 2023 by Susan S.
This Bank sucks they don't have any tellers they have a line out the door the tellers they do have don't know what they're doing and you can waste over an hour just for five people in front of you they obviously do not care about their customers they keep saying they're going to get more tellers but they don't do it
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April 2023 by Mekayla L.
I love Wells Fargo but this location, there's always a very long, long, long line before your get to the counter. They need to definitely hire more clerks. Customer service is key, so I don't know why they skimp on how many people are working at the counter
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April 2023 by Sherry B.
This is the worst Wells Fargo branch in Orange County. I will drive 5 miles out of my way to avoid this branch. The manager, Andrew, is not helpful, and the lines are always long. I think they have forgotten the meaning of customer service, if they ever knew it.
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April 2023 by Greg V.
Even with great employees, I do not like to wait in line for 30 min. avg. because they only have 2 tellers on staff. Why do they have 7 teller counters but only ever staff only 2 or 3 employees?
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March 2023 by Nick W
This ATM hasn’t been in service last three times I tried it
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March 2023 by Veronica F.
Always open late. Around 9:05 am And lines inside are always very long with only 1 or two cashiers
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March 2023 by Carolina M.
I do not like to do reviews even though I had good or bad experiences but this is my first and is for thank to Blake Rehak from Branch Small Business Banker (SAFE) for being helpful, friendly and kind. I'm a woman with a small business who's trying to achieve personal goals and working hard for it. Wells Fargo should have more employees like him. Sincerely Carolina Labrador
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December 2022 by Erik L.
Really!?!?! More than 30 minutes in line because management can't staff properly...wake up!!!
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December 2022 by Lee S
This branch never answers the phone. I have tried to call the branch repeatedly and they will not answer the phone, it only forwards to the Wells Fargo customer service people who can not answer branch specific questions.
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May 2022 by Lisa H.
Most disrespectful bankers. Persian lady ZOYA in the front was almost arguing with me! No one answers trying to report her and her horrible snobby attitude to customers. Who do you think you are? I feel unsafe now that she has my name and bank info. Reporting this issue with her
