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October 2023 by Jim U.
This place is beyond bad. Wish they had a place to take away stars because this place doesn't deserve a single star!'!!!...Made a appointment for the Covid booster last week and arrived today only to find out "They don't take cash...only insurance?" What the heck Walgreens? Some old lady behind the counter basically told is to find some place else to take our money? RiteAid can pound sand from now on...telling all my friends to avoid this place and go somewhere that they respect alternative means of currency?...Never again...
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October 2023 by Glen C.
No help. No customer service. Walking into store on more than one occasion and nobody at registers. Have asked manager for help directly and she was more interested in talking to an employee. Waited for 10 minutes asked again. She said be right with you. 10 minutes later I left and went to the Drig store for my allergy spray which was locked up at rite aide. Employee or manager would not open the case for me.
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September 2022 by Google user
Rite-aid is Riteaid.Too expensive. Never hardly anyone there, don't know how they stay in business
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February 2022 by Rae Dickerson
Rite-aid is Riteaid.Too expensive. Never hardly anyone there, don't know how they stay in business
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January 2022 by The Red Rooster Ranch
Your Website says 8:AM in Lake Isabella, Calif. You need to change your hours on your website to reflect actual Hours of Operation.?
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November 2021 by Janice P.
Contacted Rite Aid for the Pfizer vaxx. I did the process online, necessary paperwork, schedules my vaccine. Upon arrival to the pharmacy area, I was told they dont see my appt. Then i see another worker whisper in her ear and then walk away. Then that lady said "We will have to reschedule you because the Pfizer vaccine has nor arrived. yet. Then she proceeded to offer Moderna. I refused. She then said you can come anytime for the pfizer vaccine tomrw. I agreed. So tomorrow is here. I called to speak to the pharmacy and a "Diamond" answered. I asked her if the Pfizer vaccine shipped in yet? She responded, "let me transfer you to the pharmacy who can better answer your question." I proceedex to hold , hold and hold. I was on hold for 40 minutes. Nobody came bk on the line since.
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September 2021 by Jerry M.
Their prices are always high and their drug prices are a lot higher. I needed a glucagon kit, the generics go for $50 to $150, my Dr. ordered generic, Rite Aid being the only pharmacy in town, charged me $390 for a non-generic kit with 8 months left before discard when it was supposed to be good for 12 months, and told me that if I refused it, they would not order another.These are used in emergencies only and may have to be stored away for a good while. I need every non-expiry month I can get for my $390.The profanity that comes to mind would set fire to this posting, I'm so utterly pissed off at these Corporate Greed SOBs. This is a poor town, we can't pay these prices, but no breaks.
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July 2021 by Christine M.
The Pharmacy is the worst! If your doctor sends over or calls in a prescription, it doesn't matter, it will NEVER be ready when you go in to pick it up. You have to go in, not call, and tell them you want to pick it up so they can tell you it'll be hours or sometimes days before it'll be ready. Don't bother standing in the pick-up line because they will make you go to the drop-off line even though your doctor has already sent in the prescription. They rarely answer the phone so calling is a waste of your time. You will usually get ignored at the 'drop-off' counter until they are ready/willing to address you- no greeting, no "be with you in a minute", not even a nod, it's like you're not even there until they decide to address you. If this were a stand-alone pharmacy, it would get 1 star but because the store connected to it has reasonable staff and they carry some necessities (albeit overpriced and many times they are out of stock of many items) I've given it 2 stars.
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May 2021 by Charlie B.
The pharmacy at Lake Isabella Rite aid is worse than deplorable. They are incompetent, inefficient, and rude. I only gave it one star because the website won't post this if I give it none.A couple weeks ago, we called in a prescription in the morning and were told it would be ready at noon. I went in to pick it up at 7:30 that evening and was told it would be at least an hour.The brown haired woman with glasses didn't even pretend to be polite. I left, and 10 mminutes later they called and said it was ready.Today we again called in a refill and were told it would be ready at 4:30 PM. Again, I went in at 7:30 and the same rude woman told me it woud be at least an hour. When I returned, I was told it would be another 25 minutes. I spoke to the pharmacist, Darin, and got angry with him. He told me he'd get to it when he could. I stood in front of his window waiting for 20 minutes until he told me it was not due for refill for two more days. Why couldn't they have told us that when we called in the morning????Darin and the above mentioned woman are arrogant and couldn't care less about customer service. A man named Kenneth and a blonde woman with glasses have never been rude to me. But the overall inefficency, and rudeness of at least two employees, are beyond unacceptable.
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January 2021 by B L.
Go elsewhere if you have a choice. They never answer the phone and they lie to you about deliveries and when your prescriptions will be ready. ( I don't blame the front line people.) My mom has metastatic cancer and they play God with her pain meds every month. We are 2 weeks overdue at this time. After over a decade with Rite Aid we are saying goodbye.
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January 2021 by Zach Bryant
It's what you should expect a Rite Aid to be.
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November 2020 by Pinky L.
Always helpful. Just wanted to say .. they always answer the phone for me :) and Carol is the best!
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October 2020 by Morgan K.
They tell you they never got your script but they just never answer the phone or check their voicemail. Even when they finally get it, it takes hours for them to put a few pills in a bottle. Worst. Pharmacy. Ever. Avoid it if you can. Worth the extra drive to Bakersfield CVS.
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October 2020 by Jeff R.
I have been trying to get through to them for 30 minutes now. They either need to hire more people or need to hire more competent people because this is a regular thing. They can't pick up their phone and they take forever with their pickup line, which means that we are forced to subject ourselves to higher risk with corona while waiting in the store for a half hour.
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October 2020 by Angela Rose Ruotsala
After well over an hour on hold, I tried calling back, only to be told that I was going to be last in line again. I simply wanted to find out if my prescription was ready or not before making a long drive to the store. I was told last week that I would be notified when my rx was ready. but I've gotten nothing.
