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April 2024 by Terry Martin
This pharmacy will not answer their phone so you cannot call in your refills. Worst pharmacy ever. I hope they go out of business and a new drug store replaces it.
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December 2023 by A M Dunkel
The associates in-store and in-pharmacy are friendly, knowledgeable and professional. Every associate I have dealt with has been personable and helpful and goes out of their way to help.
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December 2023 by Linnea Galetano
Never have the meds I, need. That's ANY OF THE MEDS I NEED. AND AFTER CALLING TO SEE IF THEY will all be READY I END UP ON HOL FOR NO LESS THAN 30 MINUTES! Then in line for another 20 minutes to be told that they have only they have 2 of the 5 ready after I was told earlier they would be be done all 6 so I won't have to wait ! Yes sure as in usual 3 were ready and the3 most important , my psyche meds.The ladies up front at the floor registers are great! But your pharmacy SUCKS AND IS THE BIGGEST LAUGHINGSTOCK to all your pharmacies!
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December 2023 by Chafor
Here in Central Nowhere, Rite Aid is one of 3 pharmacies, and unfortunately the one our insurance forces us to use. While they do have several good employees, the quality of service overall is very poor. Very slow to fill prescriptions. In particular, there's Kenneth. When asked when a prescription will be ready, his routine answer is either "I dunno" or "it'll be a while," and declines to say if "a while" might be an hour or a month.If you have options, don't use this pharmacy.
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December 2023 by CeeCee Penington
6 horrible Christmas songs in, and I am still on hold just to see if my prescription is available. This pharmacy is the absolute worst. Now cue the robo apology.
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October 2023 by Casey Wagner
Worst service in lake Isabella, and that's saying a lot considering all the services in this town suck. The people who work there and doing the best they can with horrible management pulling their strings.
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October 2023 by Jim U.
This place is beyond bad. Wish they had a place to take away stars because this place doesn't deserve a single star!'!!!...Made a appointment for the Covid booster last week and arrived today only to find out "They don't take cash...only insurance?" What the heck Walgreens? Some old lady behind the counter basically told is to find some place else to take our money? RiteAid can pound sand from now on...telling all my friends to avoid this place and go somewhere that they respect alternative means of currency?...Never again...
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October 2023 by Glen C.
No help. No customer service. Walking into store on more than one occasion and nobody at registers. Have asked manager for help directly and she was more interested in talking to an employee. Waited for 10 minutes asked again. She said be right with you. 10 minutes later I left and went to the Drig store for my allergy spray which was locked up at rite aide. Employee or manager would not open the case for me.
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August 2023 by Rosanna Viegas
Never have my medications in stocks, poor customer service, says prescription not in system, then I call back and talk to someone else and they find the prescription in system. The gentleman that answers my call is always in a rush. Very rude and unprofessional. If I had a choice of a known pharmacy, I definitely would go there, but unfortunately I'm stuck with Rite Aide
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July 2023 by Beverly K
They never answer their phone! How is it, that they ask you to call for questions, but never bother to answer the only phone they have? This means they ignore calls or don't have the ringer turned up. I live 14 miles away and it would be great to be able to call ahead to see if my perscription is ready. But, I am expected to wait for a text instead. I believe this is the worse pharmacy I have had to deal with ever! Steer clear if you want personal service from this business.
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July 2023 by Russell Stafford
Go elsewhere. Try another pharmacy. Do yourself A big favor. Wait in line of about 13 people sound Glamorous? Been here and done that So Sorry But these people need to get with the program.
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June 2023 by drachir negeer
The pharmacy if off the charts bad. Super slow. You will typically have to wait nearly 24 hours for any and all prescriptions. If you call them and lean on them, sometimes you can get them to do their job and get the prescription/s within 8 to 10 hours. That's if you're lucky. Now I get to get a pretend pre written response from "rite-aid owner" which will say we're sorry about your experience, please contact customer service about your experience. Based on all the 1 star reviews that are overwhelmingly about the pharmacy, this leads to nothing, and it's just an effort to fool customers into believing that they have any intention of resolving this ongoing issue. The bottom line is that their pharmacy employees are the lowest common denominator. They are people who couldn't hack it anywhere viable. Their ineptitude actually tracks with the overall quality of things in this valley
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June 2023 by Anna Schultz-Bullard
Always have a friendly and helpful experience with your employees.Store is very clean and organized.
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June 2023 by Scooba steve
Worst pharmacy I've ever been too. The doc sent over a prescription last night, I tried to call to see if it was ready but kept getting a busy signal. Drove over there and they said that there was no prescription. Ok, called doc in the morning, they said they would send it again. Tried calling again several times, but the line was still busy. Went over around noon figuring it must be ready by then. This time they had the script, just didn't have the time to fill it yet. Mind you, I counted 8 people hanging around behind the counter, but it sure seemed like they were more interested in talking with each other than filling orders. I mentioned the phone issues and the response was, "it's not working, something happened to it." OK then. They told me to come back in 1-2 hours, so that's what I did. This time there was a problem with the insurance. I was so exasperated that I told them I would pay cash. But for some reason that wasn't allowed, go figure. Turns out that it was their mistake and they had the insurance info all along. Bottom line: there are other pharmacies in the KRV and I hope that this review helps you make the right choice for you.
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May 2023 by Jeanne o
The crew at our local rite aid do a great job, in spite of everyone that is yelling at them & angry for something they, or their doctors office didnt do. They are always trying so hard to please everyone. Try to put yourself in their shoes & see how you would do! Stand back over to the side, and just watch for a minute. I dare you! Anyway, thank you to the pharmacists & all the staff for your dedication & hard work!
