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March 2024 by Alaina H
Worst customer service! My husband has had a runaround with a fraud and all his money was taking out of his account within minutes of leaving the teller! The fact that the manager does not seem to care baffles me. I do not recommend this bank at all! Complaints have been filed with CFPB Consumer Financial Protection Bureau. If I can rate this as negative stars, I absolutely will.
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February 2024 by Thomas Rodriguez
They go by your credit score and they don't tell you that and they also don't ever answer the phone.
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November 2023 by Adam Adair
I like the tellers, but ATM is down like 80% of the time.
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September 2023 by Kody Hubert
Tried to open a Business account with them and deposit a larger than average check for start up and they told me that they didn't have time for my company and to schedule an appointment. I'll be going elsewhere now. I do not need the chase business account, I wanted it.
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September 2023 by tom waly
This bank has no customer service they can't close my account unless I come in and the manager wants to do a credit check on me and hurt my credit score just to close my account i dont think so ive been trying to close my account for 6months why can't the manager just let me close my account unless they dont know how no customer service no trust in them very incompetent in this bank dont think they know how to do anything i strongly recommend to not open a account unless you are desperate
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August 2023 by Sunflowerseed
This place is a mess. They turn a simple in and out into a drawn out waste of time.
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July 2023 by Jennife Dennid
Great customer service.
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May 2023 by Deb Lee
Super friendly staff
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April 2023 by Jim S.
chase bank is the worst bank i ever dealt with!!closing my account and taking my money to a local bank that actually cares about the customer!!!chase gets a big fat zero in my book!!
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January 2023 by Anonymous A.
Luckily I dont have to go inside the branch very often but every time Ive been in, I always see an employee being rude to a customer. I have been with Chase for over 10 years and have never been charged a fee for temporary checks at any location except recently at this particular location. When the teller told me it was a $3 charge for 3 checks and that they have always charged, I asked to speak to a manager. Upon waiting, one of the employees who sets up the accounts (Im assuming) told me he could help with my inquiry but instead tried to sell me a new account "to avoid the $3 fee." I found his attempt to "help" me unprofessional, especially when he asked me how much money I had in my account instead if asking if I had the minimum to open said account. Upon speaking to the manager, I found her condescending tone unprofessional and was disappointed when she didn't wave the fee even though I had never been charged before. Suffice it to say, this podunk towns poor customer service is ruining this banks reputation and making me want to take my business elsewhere.
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December 2022 by James E.
Terrible bank went in with a 9000$ check FROM chase Bank was told its over limit and needed to open account, asked to open one and was told 2 week wait, then wasn't able to open account online what a joke! Absolutely worthless and then was told they might need to verify the check, a check from their own bank? Terrible customer service
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June 2022 by David Rast
Been banking with chase for about 7 years very nice tellers and really helpful do recommend banking with them
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May 2022 by Pigeon King
Terrible bank went in with a 9000$ check FROM chase Bank was told its over limit and needed to open account, asked to open one and was told 2 week wait, then wasn't able to open account online what a joke! Absolutely worthless and then was told they might need to verify the check, a check from their own bank? Terrible customer service
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January 2022 by Jon B.
The employees are nice but greatly under staffed so generally you are directed to the web site which is also a complete nightmare in my case. Trying to add a person on the account never happened and appointments are weeks away. I need new checks for checking account and that has been nothing but frustration and roadblocks! Anyway I will be shopping for a bank that actually "Does Banking"
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October 2021 by michael webb
this is a small town branch where they know their customers. if you're from out of town just present your ID and ATM card. they are friendly, but they know their regulars