-
August 2023 by Sherry C.
I have to leave a review for one of your most outstanding employees named "JANIS GREENUP" in your Lakeport, Umpqua branch!! She went above and beyond to help me with my mothers Living Trust Account " and provided printed information that I could look at later, as at the time I was very distraught . She was VERY PATIENT as she explained the rules the bank has to enforce (that I couldn't comprehend at the time)! Thank you so very much for the awesome customer service Janis GREENUP!
-
July 2022 by Steven L.
Best bank around they are so helpful I can contact them after hours have been the biggest help to me since I've moved to town thank you guys for being so amazing
-
December 2021 by Jason Anderson
The ladies there are usually nice but I went through the drive thru today to make a deposit into someone else's account and wasn't greeted or even acknowledged by the staff. Then my receipt came with the owners account balance on it. Not very professional.
-
April 2021 by Mr B
Very friendly and efficient staff. Great place to do business.
-
March 2021 by Anna M.
Everything about this bank and their services is confusing and nearly impossible to manage. Then when you go to the bank to get services and help you have to go through the drive-through they do not allow you inside. Going through the drive-through you are on loudspeaker loudspeaker so everybody around you can hear your banking business. The lady today that assisted me was extremely rude and once I got to talk to somebody that was more polite my business was pronounced very loudly for all other people sitting in the drive-through with their windows open to hear.
-
November 2020 by Elisabeth Pittack
They are friendly and very helpful. The drive up teller makes so many things so much easier to do. Especially right now.
-
April 2020 by Christine Fowler
Umpqua bank is a great bank with a super staff and service.
-
June 2019 by Ryan L.
Terrible customer service, ALL of the staff members treat customers like trash, like they are better then you. They act like you are bothering them or wasting their time. They treated me like the last guy said, like a peasant. Took my business to community first where they treat everyone, no matter what you look like, like Kings!!!!
-
April 2019 by joe m.
Came to open a business bank account about to drop a check for ten Grand in their lap and it didn't take them but 40 seconds to treat me rudely like I was some peasant. Wow asked to open an account and was told that the ladies busy I'd have to make an appointment and she didn't know when that would be? Um well, uh like it's a bank guys you don't have anybody to open an account at 9 when the bank opens for customers? rude rude why would you ever open an account here when the first thing they do is treat you rudely! Someone must have forgot to tell them when they were growing up to treat people how you would want to be treated? off to the next Bank I guess. Thanks for nothing Umpqua.
-
April 2017 by Matthew Thibodeaux
Great staff, very friendly and always greeting me with a smile!
