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July 2025 by Colin Ashcraft
I’d give zero stars if allowed. 7 teller widows, 2 open/staffed, waiting in line 30+ minutes for cashiers check. Third time using this location. Last time using this location. Maybe Chase executives should stop being greedy pigs and hire/staff/pay some people to work in their banks instead of buying themselves more plastic surgery to hide their ugliness.
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February 2025 by Reyna Jordan
Katelyn helped me, very professional & courteous & so is the staff. 💜
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May 2024 by Conner Mullennix
Best customer service. Had a strange problem I needed help with and the team killed it and did everything they could for me!
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February 2024 by Paul Someson Jr.
When interacting with the cashiers that are friendly and very professional. I also like the features of the ATM machines.
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February 2024 by Shelly May
This is the only Chase branch I will go inside..the rest always seem to mess things up..All the employees here are GREAT and really choose to help people plus most the times they remember my preferences like separate reciepts or always give envelope when I withdraw cash...LOVE this branch great customer service ?
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September 2023 by B.H.
Sorry, this review is overdue...So grateful to still have people who take CUSTOMER SEFVICE Seriously, while it's lost nowadays. This is no other than Salim JR.This man is exceptional, professional, mindful, dedicated to his work and very knowledgeable.Every time i go in, he is EAGER to help, even if he has an appt coming. Then tries to fit me in during the day.He has been able to help my son open a CC, and assist me with various issue any other banker would not have taken the time to do.JR goes beyond. This truly shows his character as a human being and a passion for his work. He is also very kind, polite. Very pleasant to deal with and will make you at ease to solve your banking issues.Wish there were just a few more like him around...I was so impressed by his work and how he's always treated us at the branch. I decided one day to bring him a Starbucks gift card because he always has a one cup on his desk. So i figured he must like Starbucks! I happened to get there just as he was leaving the building for lunch and handed him the gift.JR Salim kindly declined the gift, although I insisted. He said he was not allowed to take any gift from his customers. Although this was outside of the bank by the parking lot. He did not want to get in trouble.WOW, that speaks VOLUME on his INTEGRITY and loyalty to his employment. I need chase to know this. I was disappointed, of course, because I truly like to RECOGNIZE EXCEPTIONAL SERVICE. I do this anywhere im impressed or impacted by amazing people who make a difference into people's lives everyday.Thank you so much JR. This bank was nothing but a mess before you came on board. There was never anyone available to handle issues. You saved the day. I hope they keep you here as long as we must need you. Take care and wishing you the VERY BEST in your endeavors
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September 2023 by Jeff A.
Bunch of CROOKS! Dont do ANY business With these CLOWNS! Locked me out of my online account over a HOLIDAY WEEKEND for one incorrect login! WORST BANK EVER! Do yourself a favor and get an online bank before you give these BOZOS one dollar! Pathetic interest rates on your savings,, that they turn around and loan out and make money off you! I would give them a ZERO rating if at all possible! Plus they are NOT OPEN on the weekends,, purely LAZY and pathetic!
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August 2023 by Nadia
Sorry, this review is overdue...So grateful to still have people who take CUSTOMER SEFVICE Seriously, while it's lost nowadays. This is no other than Salim JR.This man is exceptional, professional, mindful, dedicated to his work and very knowledgeable.Every time i go in, he is EAGER to help, even if he has an appt coming. Then tries to fit me in during the day.He has been able to help my son open a CC, and assist me with various issue any other banker would not have taken the time to do.JR goes beyond. This truly shows his character as a human being and a passion for his work. He is also very kind, polite. Very pleasant to deal with and will make you at ease to solve your banking issues.Wish there were just a few more like him around...I was so impressed by his work and how he's always treated us at the branch. I decided one day to bring him a Starbucks gift card because he always has a one cup on his desk. So i figured he must like Starbucks! I happened to get there just as he was leaving the building for lunch and handed him the gift.JR Salim kindly declined the gift, although I insisted. He said he was not allowed to take any gift from his customers. Although this was outside of the bank by the parking lot. He did not want to get in trouble.WOW, that speaks VOLUME on his INTEGRITY and loyalty to his employment. I need chase to know this. I was disappointed, of course, because I truly like to RECOGNIZE EXCEPTIONAL SERVICE. I do this anywhere im impressed or impacted by amazing people who make a difference into people's lives everyday.Thank you so much JR. This bank was nothing but a mess before you came on board. There was never anyone available to handle issues. You saved the day. I hope they keep you here as long as we must need you. Take care and wishing you the VERY BEST in your endeavors
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August 2023 by Bliss Heal
Sorry, this review is overdue...So grateful to still have people who take CUSTOMER SEFVICE Seriously, while it's lost nowadays. This is no other than Salim JR.This man is exceptional, professional, mindful, dedicated to his work and very knowledgeable.Every time i go in, he is EAGER to help, even if he has an appt coming. Then tries to fit me in during the day.He has been able to help my son open a CC, and assist me with various issue any other banker would not have taken the time to do.JR goes beyond. This truly shows his character as a human being and a passion for his work. He is also very kind, polite. Very pleasant to deal with and will make you at ease to solve your banking issues.Wish there were just a few more like him around...I was so impressed by his work and how he's always treated us at the branch. I decided one day to bring him a Starbucks gift card because he always has a one cup on his desk. So i figured he must like Starbucks! I happened to get there just as he was leaving the building for lunch and handed him the gift.JR Salim kindly declined the gift, although I insisted. He said he was not allowed to take any gift from his customers. Although this was outside of the bank by the parking lot. He did not want to get in trouble.WOW, that speaks VOLUME on his INTEGRITY and loyalty to his employment. I need chase to know this. I was disappointed, of course, because I truly like to RECOGNIZE EXCEPTIONAL SERVICE. I do this anywhere im impressed or impacted by amazing people who make a difference into people's lives everyday.Thank you so much JR. This bank was nothing but a mess before you came on board. There was never anyone available to handle issues. You saved the day. I hope they keep you here as long as we must need you. Take care and wishing you the VERY BEST in your endeavors
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August 2023 by Bliss H.
Sorry, this review is overdue...So grateful to still have people who take CUSTOMER SEFVICE Seriously, while it's lost nowadays. This is no other than Salim JR.
This man is exceptional, professional, mindful, dedicated to his work and very knowledgeable.
Every time i go in, he is EAGER to help, even if he has an appt coming. Then tries to fit me in during the day.
He has been able to help my son open a CC, and assist me with various issue any other banker would not have taken the time to do.
JR goes beyond. This truly shows his character as a human being and a passion for his work. He is also very kind, polite. Very pleasant to deal with and will make you at ease to solve your banking issues.
Wish there were just a few more like him around...
I was so impressed by his work and how he's always treated us at the branch. I decided one day to bring him a Starbucks gift card because he always has a one cup on his desk. So i figured he must like Starbucks! I happened to get there just as he was leaving the building for lunch and handed him the gift.
JR Salim kindly declined the gift, although I insisted. He said he was not allowed to take any gift from his customers. Although this was outside of the bank by the parking lot. He did not want to get in trouble.
WOW, that speaks VOLUME on his INTEGRITY and loyalty to his employment. I need chase to know this. I was disappointed, of course, because I truly like to RECOGNIZE EXCEPTIONAL SERVICE. I do this anywhere im impressed or impacted by amazing people who make a difference into people's lives everyday.
Thank you so much JR. This bank was nothing but a mess before you came on board. There was never anyone available to handle issues. You saved the day. I hope they keep you here as long as we must need you. Take care and wishing you the VERY BEST in your endeavors
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July 2023 by Jacob Gertonson
Great bank to do your bank.
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March 2023 by Skip Banks
Excellent service at this branch that's for sure.
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July 2022 by Cody P.
CROOKS! Been with this bank for over 18 years then they decide to drop me with no explanation. then charge me to move my money to another bank then charged me $150.00 non ATM fee $150.00! who does that? took the advice of the teller and got screwed. THESE GUY'S ARE CROOKS!!
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April 2022 by steve dukeman
my experience absolutely suckedafter watching all the adds about "a new way to bank" and the actors that just walk in and are attended to right away, i experience the opposite. i wished to simply add my wife to an account that should only take 5 minutes but Chase tells me i don't need an appointment and just walk but will need my wife there as well. So i quit work early enough to race home to get her and back track for miles to the nearest Chase bank before 5:00. Only to be told that i need an appointment!!!!!then every other branch i called did not have 5 minutes for me - i am taking all my money out of Chase today
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August 2021 by Kelly K.
I have been banking at Chase in Lakeside, CA for over 10 years now. They are always friendly and professional. Even though Chase is a large multinational company, the Lakeside branch feels more like a small hometown bank. The tellers and manager always recognize you and make you feel welcome.
