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September 2023 by Marcel Becker
Our family are "frequent flyers" at Lloyds. We keep coming back because of the exceptional service that Lloyds provides in its entirety. Lloyds employs master craftsman that are experienced artisans that will transform your vehicle to better than the day it was brand new. Its not just the great work they do, but the entire customer experience. They always meet their commitments, the project is complete when they say it will be done or sooner. If you need a rental car Lloyds has a relationship with a provider and the rental car will be waiting for you at their shop when you need it and the rental car company will pick it up from there when you come to pick up your car. If you need more work done than originally anticipated, Lloyds will work directly with your insurer as a trusted facility to adjust your claim. Truly a extraordinary and exemplary customer experience speacialist. Lloyds is invovled in the community and gives support to a number or organizations and causes. Lloyds is a family run operation with deep roots in the region, you will not find more engaged business leaders. Thank you Lloyds for all that you do, your community is grateful and in your debt!
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August 2023 by Chris T.
Armando went above and beyond to help me. I only went in for an estimate, and he knew likely I wasn't going to get the work done, but he gave me detailed information on how to handle my situation and was extremely honest. He has 40(?) years or so in the business and understands the ins-and-outs, from the work itself to how insurance works. I had follow up questions which he also made himself readily available to answer. This alone sets the shop apart for me, especially after getting estimates and dealing with other shops. I didn't necessarily have bad experiences, but I definitely had a much better experience here.
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August 2023 by Phil Shark
I have a rare Pontiac that needed some work and I had been to 4 other shops, including a dealership, Bob Stall Chevrolet, and all of them refused to work on the car because of the “rarity”. The auto-body shop manager of Bob Stall recommended that I talk with Lloyd’s Collision in Lakeside. I went to met Michael Lloyd in Lakeside and he was confident they could take care of my car and he was 100% correct! His employees are nice and courteous, they were timely with the work and it looks great! I am going to take another vehicle to them for some restoration work. Thank you!Services: Steering & suspension repair
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June 2023 by Kevin Hoy
Had my car vandalized and they made it look brand new. Great customer service and very friendly. Will always have my car repaired here.
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June 2023 by Janet Carey
My daughter had her car fixed there and was VERY pleased, nice service also!
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April 2023 by Jessy C.
Came by today to see if some scuffs could be buffed out of my rear passenger-side quarter panel after someone grazed my car pulling into a tight space. I tried to buff it out at home first with no luck, but these guys took care of it for me at no charge in just ten minutes. Vanessa and Eileen up front were lovely. Comfortable waiting room with coffee bar. Everyone I met on the way in was very nice and helpful. If I need cosmetic repairs on my vehicle in the future I would not hesitate to bring it here. It was nice to get to text the girl who hit me that the issue was resolved at no cost to either of us and relieve some of her stress. Thanks again, gang!
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April 2023 by Austin Massey
Professional and courteous people. Jessica and Micheal are awesome people who take care of their customers. My parents have had work done here before, and both myself and my girlfriend as well. They’re amazing all around. Made the whole process easy for us and they’re really kind. Would use their services again.Services: Body & Trim
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April 2023 by Isabel d.
My brand new car was hit on the drivers side rear door while parked in a store lot, luckily I caught the person in action and was able to go through AAA. They recommend Lloyds as a preferred collision repair shop so that's where I went. I was initially worried because my paint is unique white with a beautiful silver pearl tint and specific to my vehicle and I didn't know if they would be able to match it. The final product was amazing, it looks brand new again! I would like to point out, however, that although the final product was awesome, the ladies in the office - especially Vanessa, are the main reason I'm posting this. They are so kind and organized and the communication is top notch, I was immediately put at ease. They kept in contact throughout the process and my vehicle was completed ahead of schedule. Highly recommended- 5 stars
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March 2023 by Kira Prescott
I really wanted to take my car in here because of the good reviews, I called and went in for an estimate same day and was told it would be sent over in 15 minutes so I could go ahead and send it over to insurance. I was never sent anything and emailed later that day and still nothing. The next day I called and asked again if I could get my estimate sent over so I could take the next steps and was told she would call me right back and still nothing back! The following week they told me I had an appointment scheduled for drop off but unfortunately had to go somewhere else because they simply didn’t want me as a customer considering the fact I had reached out 3 times for an estimate and nothing! I understand businesses are busy but they should at least follow up with paying customers.
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November 2022 by Aaron Silverthorn
I had a small accident and had my car towed to Lloyd's. They took care of the repairs and communicated what needed to happen excellently. It is not to often that a company looks out for your interests seeming above their own. I would recommend Lloyd's to anyone that could use their services.Service: Auto engine diagnostic
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November 2022 by Jenine S.
I have used Lloyd's, twice now, for a few cosmetic issues I had with my 2017 Dodge Challenger. The work has always been quick, efficient, and at a very fair price. The customer service is absolutely amazing and their hard work is obvious. I look forward to working with them again in the future. Hopefully, for a project car this time!!
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October 2022 by Cora M.
My toyota had a check engine light on for the grill shutter malfunction due running a rock over on the freeway. I got insane quotes for like 2000$ from 4 different places and lloyd's did my car so fast and it was so reasonably and i didn't even have to use my insurance to cover it. It was so thankful to have someone not rip me off i tipped them and got my car 2 days later. There fast reliable and have very fair prices. I tell everyone i know to go there!!!
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July 2022 by Gina M.
Amazing work and incredible customer service! Vanessa and Mike were so great! Came in for a quick estimate on a Monday, they ordered the parts and pre-painted to lessen the down time, and everything was said and done by that Friday. Only had leave my vehicle with them for a part of a day. Ideally I hope to never need auto body work ever again, but if I do, I will never go anywhere else. Highly recommend!
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July 2022 by Kid C.
Did not have a good experience there. Brought in my 1966 VW Beetle, which needed a bit of body repair after being rear-ended. I spoke in detail with the owner, stressing how important it was to FIX, rather than replace, my back bumper, since that's a piece from 1966, with heavier, German metal, and the replacements are crap comparatively. He told me specifically that he had a good guy who did chrome plating, and we were all set. But when I came back in, they'd replaced the bumper with a crap new one. After I mentioned it--not happy--it turned out that they did still have my bumper, somewhere in the back, and that they could actually do the thing we'd talked about in the beginning. Now, they seem nice there, but the chances that they didn't know what they were doing seem to be zero. Can't help thinking that they were going to sell my original part, for a very tidy profit, since you simply don't find old bumpers like mine, and they go for a lot of money. I also find that the rear apron of the car was covered up in bondo, which has cracked and warped, being on the back of the engine, which gets very hot. So my original 1966 bug now has a big panel of bondo on it, and looks pretty bad. I'm left to think that either whoever did these repairs is totally uninformed, or, more likely, that they tried to burn me. I'd avoid.
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June 2022 by Mike D
Awesome family owned business. This is the best body shop in East County by far. ????
