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October 2023 by Maggie Hawkins
Pharmacy staff have frequently lied about procedures
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September 2023 by Ushana R.
My son went into the Walgreens to purchase items by UBER and needed to Uber back home while he was standing outside for his Uber an employee named Dewey came outside and ask him why was he standing outside as if he was littering he was literally waiting for his Uber to come. He told him he was waiting for us Uber and he told him that he can't stand outside because he gets off the impression that others can stand outside. My son who is a 23 year old African-American very well dressed and respectful gentleman politely told him he had every right to be outside because he was waiting for his ride to pick up and he wasn't loitering. He wasn't homeless, and there was no reason for him to come outside and harass him. I proceeded to call the manager and tell him of the experience my son had the manager name Lance basically told me no my son was in the wrong and he cannot hang out. He said that he will talk to Dewey however people cannot stand outside of the store, no matter what the reason is, so I'm writing this yelp to let you know I don't know if it was racially motivated or if they're just rude and stupid, but I don't like the experience my son had and I wanted to share it.
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May 2023 by Michelle S.
I don't need my prescriptions filled with a side of the pharmacist's moral judgment. I've been a Walgreens customer for 20+ years, but the corporate decisions over dispensing certain medications, and this location's pharmacist casting her moral judgment on decisions between my physician and myself is enough. I'm done, taking my business elsewhere.
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March 2023 by Esmeralda C.
Pharmacy experience was confusing and frustrating . I just moved to lakeside and also switched health insurances and told the pharmacist I'm waiting for my new doctor to see me in person (2weeks) so he can then send a prescription request to the pharmacy for my medication that Ive been on for years (high blood pressure meds and antidepressants). Well i called this very same Walgreens and the girl on the phone told me go ahead come on in and we will get you these medications a 3 day emergency refill . Just be sure to bring your bottles . Ok perfect . Well I went in to get an emergency 3 day supply the next day and the female pharmacist doctor , (I think she was maybe Asian) that was there today March19th at 3:30pm, told me she can only give me a 2 day supply and only on the blood pressure meds. I asked why and she said because you haven't been refilling your prescriptions with Walgreens.I explained like a little over a year ago I moved to jamul and there was no Walgreens near by, but before that I was with Walgreens refilling prescriptions for yearsss, and that now I moved to lakeside and that I'll be refilling with them now and that It be convenient and make more sense if she cut me a break and gave me the three on both specially since I'm running late for work . And she said no that I need to drive to the old pharmacy I got the prescriptions at (I was holding my prescription bottles from cvs in jamul) and that I was to ask them for a 3 day supply if I wanted both meds or wait until my original doctor calls back. . I explained again that I'm not seeing the same doctor that i have to wait until I see a new one but that it be more convenient if i get it from here since I'm here already, I stopped myself and Instead of arguing with her I then said fine just give me the two pills then . she gave me the 2 pills & proceeded to tell me that she experiences similar issues and is on the same high blood pressure medication as me and understands. so I then suggested that since she knows what it's to have high blood pressure why not cut me a break? I get I can go to another pharmacy but I'm already here and I'm running late for work. She just kept saying go to urgent care . I just walked away cuz I'm not trynna argue or upset myself or anyone else . I guess what im having a hard time accepting is that it was something so so simple that she could have really helped me with but instead she decided to make it complicated for me for no real reason. I've never had a problem having a 3 day supply refill, that and i called and checked with them over the phone if it be a problem so I could avoid this and they said "there's no problem, come on in we will refill those for you, just bring your bottles" I was with Walgreens for 10+ years before this past year. does that count for nothing ? It doesn't take much to be nice . This is just Another reason why I stopped coming to Walgreens .
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January 2023 by Google user
Main \u0026 2nd St location is the worst and most dangerous nationwide. You have to repeat your dob 5 or 6 times, because they do not understand English very well. I got my prescription of 25mg, but the filled it as 100mg, and luckily I saw it when I got home and didn't take it, as it could have killed me. I told them about it and they acted like it was no big deal. I complained to the store manager and asst mgr, about how rude and how the counter people couldn't understand English and he yelled at me, and told me I had to leave the store, and I wasn't allowed to pick up my medication. I called corporate and they didn't do anything. This location is dangerous and they are constantly yelling at customers over the counter, due to employee screwups and it takes hours to wait in line, they are so slow, because none of them seem to know at all what they are doing. It's impossible to get any admin mgr that cares about the safety of customers to call you back! The store manager should have been fired for refusing to allow me to pick up my prescriptions, and not even listening to my complaint, that was serious and valid! Mike
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December 2022 by aba appliance
Main & 2nd St location is the worst and most dangerous nationwide.You have to repeat your dob 5 or 6 times, because they do not understand English very well. I got my prescription of 25mg, but the filled it as 100mg, and luckily I saw it when I got home and didn't take it, as it could have killed me. I told them about it and they acted like it was no big deal.I complained to the store manager and asst mgr, about how rude and how the counter people couldn't understand English and he yelled at me, and told me I had to leave the store, and I wasn't allowed to pick up my medication.I called corporate and they didn't do anything.This location is dangerous and they are constantly yelling at customers over the counter, due to employee screwups and it takes hours to wait in line, they are so slow, because none of them seem to know at all what they are doing. It's impossible to get any admin mgr that cares about the safety of customers to call you back!The store manager should have been fired for refusing to allow me to pick up my prescriptions, and not even listening to my complaint, that was serious and valid!Mike
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November 2022 by Autumn S.
This Walgreens is ghetto. Only stopped in for an emergency passing thru lakeside. Don't recommend coming here. Completely run down.
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August 2022 by Rosario Vasquez
Tried to get a COVID test but their website doesn’t list my Insurance which is one of the largest federal employee insurances and they couldn’t enter it manually. Horrible service and website. We went to CVS instead.
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March 2022 by Sandra G.
There is a young man in the Pharmacy named Josh who goes above and beyond his job title. With all of the craziness of covid he still stops and makes you a priority. He is helpful and kind and always willing to go the extra mile
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January 2022 by Shawn W.
The pharmacy drive through is so absolutely painfully slow. We sat there today for 20 minutes in line and it didn't move one car. It's consistently super slow. They've gotta figure out a more efficient way. I'll never go here again.
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January 2022 by Jeremy S.
I called five times. All five times I get hung up on. The second call of the five someone said hello, and gave their intro then immediately hung up, so I know someone is there.
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January 2022 by Venee C.
With all of that Covid stuff I opened a curb side pick up for me and it is really convenient. Basically it is not like groceries, when you actually wanna see the item you purchasing. You can pick up everything online whole you still at work and pick it up on your way back home, that is what I usually do. The girl who is working there is really careful and already waiting you on the parking lot by the time you arrived. Everything packed nice and neat and it is exactly match your order. I've never had issue with them. At least with this location.
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August 2021 by Courtney R.
Love this location!!! Every time I do curbside pick up, Jazmin has it ready within 10 minutes of me ordering it... No other location has it ready that quickly. Everyone is super nice here and gives amazing service.
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June 2021 by Katie C.
Came for my first dose of the covid shot and everyone was so helpful and kind! Kevan at the pharmacy was very vibrant and went above and beyond to help, and Mina made my vaccine as painless and easy as possible! She was extremely personable and it was the best experience for a shot (lol)
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May 2021 by Serena Johnson
Very slow in the COVID vaccine process. Gave all details on the phone and had to redo everything when checking in. Wasn't told to bring insurance info. When the checkin was finally done it took 30 extra minutes before they started the vaccines.
