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March 2024 by Maricela L Lemus
Yes, Banfield Hospital in Lakewoo is awesome specially Dr Singh and the nurses as well as the front desk people, always willing to help, I trust them completely. Bella my female dog is always getting the best medical care possible. Thank you Banfield's team.
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January 2024 by Jesse Benavidez
I really feel comfortable bringing my cat here. Customer service and care for my pet are great..
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November 2023 by David Ramirez
Very friendly staff, and they treat your pet with respect. The time-frame they gave us to pick up our pet was on time.
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October 2023 by Tammy Hudspeth
I took my dog in and I ask what happen to my dog when she took him to the back because i heard him cry and she started talking vet jargon to me. Lady I don't work here and I don't know what you mean. Customer Service is just not the best especially for a customer that's afraid of not knowing why her dog is sick. I hate that I took him there.
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August 2023 by Josue O.
The staff is amazing and took such good care of my Frenchie which is why it's so hard for me to only give them 3 stars. Why I deducted a star has to do with the way the organization handles appointments. 2-4 hours when your pet has an appointment seems too long and I definitely understand pet care takes time as I'm a nurse who knows a clinic workflow but 4 hours seemed a little too long. Again staff was amazing, simply the organization can work on their workflow. The other reason why I deducted another star was because I did not meet my pups vet nor in person or by phone when I received a call. If I'm trusting you with my pet as their provider, I would like to know who is caring for them. A simple warm introduction. It makes a difference and makes you want to seek care from them in the future if needed.
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August 2023 by beck fuhriman
I want to praise Yolanda at the lakewood clinic. I had just lost my spouse of 37 years and Yolanda was so compassionate and tender with me, I could really feel her care and concern it was genuine. She helped with me with my dog,all while noticing my raw and broken state of mind.
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August 2023 by Tina M.
Beware! POOR BUSINESS practices! This is a DROP OFF service only. No In-Room exams. Like they do for grooming. This location is not worth your time, as I booked the appointment TWO WEEKS IN ADVANCE, TWO WEEKS COMMUNICATING AND VERIFYING THE APPOINTMENT, only to call me LESS THAN 24 hours to tell me they do not have an opening for an In room exam! UGHHHHH really??? Less than 24 hours to notify us about this? NOT ENOUGH TIME TO MAKE AN NEXT DAY APPOINTMENT ELSEWHERE! Perhaps my experience deters everyone to make needless schedule changes for an appointment they can't grant and maybe it was indication that my pet would've been 'mistreated' or not cared for while not under my watch.
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August 2023 by Chris M.
The staff is so nice and helpful. Especially Jaileen who helped me a lot with my doggy. Even spoke to the doctor and manager to be able to make space for me to take him the same day because my doggy was very sick. The doctor called me and explain everything to me. They took all my concerns and questions and answered them without hesitation. Thank you so much Jaileen and staff at banfield.
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June 2023 by Sharon L.
Banfield personnel are the most uncaring, disorganize, poorly trained people. Also you can never see the Vet or talk to them. my 17 y/o blind pet was there for a urine analysis and a culture.I told them that she is old and blind gets scared easily. She was there for 4 hours, I kept calling and finally at the 3rd hour, they said "oh she's next" Then she was not ready for another hour. When I picked her up, I was told that she peed and pooped on herself, "but don't worry we cleaned her up" They left her in a cage for so long that she was so scared, she couldn't hold it any longer. and then told me that the regular fee for the 2 tests was $400.60. I have a wellness plan with them that I pay for monthly and have been going to them since she was a puppy. They moved from the LB towncenter to Lakewood and the service has gone downhill since. I am canceling my plan with them and try to find a Veterinarian that I can actually see and talk to when I bring her in, and staff that actually care about my pet.
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May 2023 by Tyler W.
They are the most brainless Banfield in America with the worst communication and team I've ever met. I was told by their team of receptionists to bring my dog in for his flea medicine and the receptionist noticed it was time for another exam so she booked an appointment to handle his medicine and exams at the same time, that's fine no big deal. I showed up 10 minutes before his appointment time, checked in within 2 minutes and just waited for someone from the back to come get him. I sat there for 30 minutes, watched the doctor come out 3 different times within that 30 minutes with 3 different pets for people who came in AFTER me and they all left within 5 minutes of coming in to pick up their pet. I was never acknowledged after I checked and the receptionist never called again for someone to come get my pet until finally I asked the receptionist AGAIN! if I should just come back a different time because clearly nobody was coming for my pet. Two of them stood at the front not doing anything but clicking on a keyboard and putting people on hold, I was the only person in the lobby with my pet for the longest while people came and went. Their receptionist team are slower than snails and they always have a look of confusion even for the simplest question and she was no different. She went back there to speak with the doctor and then I was told my dog didn't even need to be seen today to just come back in July and given his flea meds. Then tried to hurry me out and book me for another appointment as if I would ever return to this location. No apology for the wait, no acknowledgment for how long I was waiting, she didn't even go back there again to see if someone was coming for my pet until I said something and once again, I was the ONLY person in the lobby at this point, it was ridiculous. I'm not new to this Banfield I've been using this exact location since my dog was a puppy, Ive picked him up/ dropped him off when it was busy and never have had an issue until now. I've always had patience and pleasant trips before today, it's a shame. I won't be returning to this place if it was the last veterinary clinic on earth.
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April 2023 by A Z
They've taken good care of my Terrible Tyrion (Husky) the couple of times hes been here. It is a little pricey but worth it.
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April 2023 by Mark A.
They almost killed Millie. My kitten had a reaction to the vaccines they gave her and then refused to see her when she was so sick. We took her to VCA. They were wonderful. She was 24 hours from death. Many blood transfusions and biopsies later and we dodged fate. Millie is part of our family. Banfield didn't care. It's all about the money. After they refused to see her, we were required to pay for a year of vet services. Evil people, evil franchise. If you love your pet, stay away from this slaughter house!
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March 2023 by eduardo gomez
Great speedy service.They Great customer service and very knowledgeable.
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December 2022 by Lionheart
Love coming here, been for almost 5 years now! Very friendly and loving staff. Always very straightforward and easy to talk to (:
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November 2022 by Anon Y.
This review is solely for Yolanda, she was so helpful today on the phone and was genuinely looking out for my dogs. I appreciate her generosity and her honesty. Thank you!