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July 2023 by Joyce L.
entered this location at 430 pm on 7/27. I spoke with this young lady with long hair (forgot her name) regarding my CDs. she is good with proper business manner. Then I spoke with this cashier name Felipe Flores, for the whole time is siting while I am standing, I wasn't quit comfortable cause I never experienced cashier siting all time while talking me. maybe I am old school, I expected the cashier can stand up while talk to customers.
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March 2023 by Sue I.
One of their bankers, Jennifer was really helpful and knowledgeable regarding beneficially matters. I really appreciated her patience and hospitality while I was in this branch.She was great! Thank you, Jennifer!
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May 2021 by Sam K.
Efficient and friendly staff members. Temple was extremely helpful during my experience inside Citi Bank. I would recommend this branch to my friends and family.
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October 2020 by Todd E.
We just refinanced/got a bunch of loans completed at Citibank. Some people at this branch have been helpful, but I still have not been able to access my accounts and get them linked after 6 months of having an account with CitiBank. It is CRAZY difficult to set up, and the people that seem like they want to help me aren't able to bc of all the crazy restrictions Citibank has. And I keep just letting passed on. I will never open an account with them again, and would transfer all of my funds back to chase if it wasn't written into my loan contract that I can't. Beyond frustrating that I can't get something done, that in my opinion should really just be done completely for you by the banker when you have a large corporate account with them.
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September 2020 by E L.
I was searching for a Citibank in a better location and found this one. I drove 15 minutes out of my way to get here, only to find out that there are no outdoor ATMs and they were closed! This was EXTREMELY inconvenient as I am not available to do my banking during their open hours. I had to drive another 15 minutes away and go to an unsafe Citibank location to complete my banking needs. So that was 30 minutes of my time wasted all because they do not have an outdoor ATM. ZERO stars.
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September 2020 by Andrew L.
More like shitt* bank. Went there to cash a check. They dont cash citi bank checks!!! They want me to go to Gardena which is the closest location that cashes checks.
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December 2019 by Jason A.
Went in the take care of some stuff and met with Moe. He was great and helped me for as long as it took. Great customer service.
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April 2019 by David M.
The worst customer service ever. The guy at the window during the morning was so very rude.he literally belittled my wife for not knowing something that was common sense to him. My wife tried to cash a check she received from damages at her business. The insurance check said citibank on it so she tried cashing it there. We get there and the guy at the window says, we can't cash this check. How do you not know that. And the other co workers where super nosey. Literally stopped what they where doing just to listen to the guy telling my wife about why he can't cash the check. What kind of business allows its employees to talk to its own customers like that.
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March 2019 by Parker R.
Looked everywhere for a business checking account that could handle my small trucking firm, walked in met Mo and pow he lined us up with a mutually beneficial account with growth potential and not to me daunting fees as well as a payroll program to take care of my employees. Wells Fargo and Chase were not only incompatible but were impersonable, detached and completely rude. On the other hand CitiBank has made it an equitable partnership and I feel confident they can help my business grow !
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December 2018 by S J.
Absolutely a horrible place to do your banking need. Stay away. You will get the run around to even try to perform basic financial transactions.
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September 2018 by David F.
Even among huge corporate banks, which seem founded to exploit and antagonize customers, Citibank stands out for its crass people-are-only-numbers practices. In my case, I endured hours of hassle and inconvenience over . . . believe it or not . . . 67 cents! My Citibank checking account is set up to make automatic monthly payments to my Citibank home-equity line, which currently carries a balance of just over $400,000. The amount of payment due for September, 2018, was $1,857.71, and I believed that I had adequate funds in the checking account to cover that payment. Uh-oh, but no, the balance in my checking account was only $1,857.04 -- 67 cents short. Yikes! This was, of course, my mistake. However! I' had made several prior payments toward the balance from a different (non-Citibank) checking account, and I should have owed less than $1,000 from my Citibank checking. Apparently that does not matter, according to Citibank's computers, which (I'm now told) ignore all other payments that are not from the Citibank checking. Nor does it matter that Citibank could have advanced me the 67 cents from my own home-equity line, since the cap on the credit line -- $450,000 -- supposedly gives me close to $50,000 in additional borrowing power. A 67-cent advance with a friendly heads up about it would have made excellent sense. But no! What Citibank did, since I was 67 cents short, was transfer $0 (ZERO DOLLARS!) toward my home-equity line, then start hounding me with phone calls saying I was delinquent on my account. One of these calls was so bizarre and suspicious that I ended up canceling a debit card and reporting the call to the Federal Trade Commission fraud hotline. Eventually, I spent 20 minutes (!!!!) trying to navigate through labyrinthine, caller-unfriendly Citibank automated phone system and was able to speak to a real live human being who essentially blamed me for the screw-up. As a conscientious customer who regularly pays well over the minimum monthly payment due on the home-equity line, I find this sort of practice callous, demeaning and thoughtless. I would not do business with this financial institution if my home-equity line hadn't been established there several years ago.
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November 2017 by Alexey N.
Absolutely unprofessional representatives. Applied for a personal loan for a boat and was approved technically and at the same time got refused, because we figured out I don't have enough documents needed, but before or during applying the specialist in this branch didn't inform me in proper manner which major documents I need just simply to be eligible for a loan. In fact according to the info from the bank call center I would never be able to get a loan without those papers from the very beginning, so there was no any sense for me even to apply for it...
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October 2017 by Michael T.
Everybody in this branch is INCREDIBLY HELPFUL!! Whenever I walk into the bank, I am always greeted with a smile and most people seem to remember me and many even remember MY NAME!! This is so impressive since this is a big business that serves many people, yet it is still run as a small business with great old-fashioned values!!
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July 2017 by Armando B.
I went to the bank to try and open a bank account but they couldn't help because it was 20 minutes still closing , and I went home online and open a bank out for less then 10 minutes, it's a business and people that walk in for before the closing time should be help no matter what . By the way It was the fist lady but the door in her office that said it was to late . I feel like this bank doesn't take customers service serious .. hope citi bank Corporation would bring this to there employee attention ..
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June 2017 by Amanda A.
TERRIBLE BRANCH WORKER! Back in August of last year I opened a new checking account with them. I switched from Wells Fargo because of the big financial scheme that went on. My mother recently switched to Citibank as well so we wanted to talk about our options with that. I'm a part time retail worker (paying what I can with bills) and really didn't want to have to pay a monthly fee. My mother's usual banker, Moe, was extremely easy to talk to and handled things in our favor! Or... so we thought. As he explained it to us, my checking account is connected to her accounts so that I wouldn't have to pay the fee. It's a check free account. The month after, I was charged with the fee. We went it. Moe waived it. We though that was the end of that. Come 8 months later, I'm reviewing my bank statements and realize this whole time they have been charging me. I walk in yesterday. Moe wasn't there so I talked to the only available banker that was. (Not to mention that it was his first day at this branch) I explained the whole situation to him and he is absolutely baffled. Has no idea what I'm talking about. Apparently Moe just told us things that we both wanted to hear. The gentleman who I talked to (don't know his name, went after work, was tired and forgot to ask) was very helpful and refunded 85% of the charges (literally $84) and got his assistant manager to waive next months fees. The thing is... I wouldn't mind paying the fee if I had to!
