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December 2023 by Pauline ..
I have stopped using Vons on spring st, it use to be very friendly and helpful, now the employees are for the most part rude and in helpful.. they act like it's the first time meeting you , even if you come in monthly or every 2weeks.. they act like you are doing them a favor by using their facility. The techs are just that techs and the pharmacists act like they can't speak or talk to the customers..If I want poor service I drive half a mile not 2 . It's a shame I have used this place for over 20 years
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March 2023 by WT J.
PATIENCE is a virtue they say? Well, Crystal has it. I saw her handle a gentleman that knew I was behind him but Crystal kept answering every question professionally & most important politely. Joseph Rodger's the Pharmacist & Manager is also just as polite and listens when you speak with any medical questions. Joseph & Crystal you truly made me feel like I did the right decision after being at Ralph's Pharmacy in PV for 12 years. You would get 6 stars if I could. If you haven't heard it lately then let me tell you... YOUR HARD WORK DOES NOT GO UNNOTICED BY ME! I couldn't be happier to come to the Von's side and not the Kroger side anymore. Also, this should probably go on Von's main Yelp but I had several items that had a coupon and I didn't realize self check out isn't the spot to do that... Noted but DYLAN J. was so professional & took his time because I was the slow one finding the bar code. Overall, this Von's is amazing! We bought a home down the street so I feel I have my neighborhood store! Thanks Von's, there was amazing service by the 3 people I came into contact tonight. I come for the prices (love the app) & the fantastic service. It definitely was provided tonight.
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October 2022 by Gloria J.
They professionally handled my yellow fever booster vaccine and typhoid vaccine. The vaccines needed to be ordered so it took almost a week to get. Joe kept me updated on the delay and the scheduling of the vaccines. The pharmacist researched the yellow fever vaccine and found that I needed only the booster.
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September 2021 by Peter K.
My experience at this store varies widely. Sometimes good - the 6-8am staff on weekends are friendly and efficient. I'm not going to gripe about stocked shelves because of supply chain issues everywhere. Today went around 10am and what can I say. Seemed the LA Cty Dept of Health mask guidelines were mere suggestions and don't apply at this location - many many many patrons without masks. Cty needs to know.
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August 2021 by Melisa B.
I've been going here my entire life. It's the only place we have ever "groced" at. I have fond memories of coming here as a child with my family. Getting free cookies from the bakery. Opening items I shouldn't of. I love there bakery. It may be like any other Grocery store bakery. But it's our grocery store bakery. After the strikes alot of the people we knew who worked there left but a few of them still work there and that's enough for us to keep us going. They recently renovated the entire store and it looks great and brand spankin' new. The selection is that of any grocery store but for me...what puts this place for beyond everyone else is there Deli. Preferably there sandwish area. Everytime I visit I make sure I grab a sandwich. All and all this is a grocery store. The people here are nice and what more can you ask for in a grocery.
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July 2021 by Joe S.
Mixed bag - some bad & some good. Seems like every other week a piece of cooler equipment is out of order. Today it is the seafood display (two weeks prior was the cheese cooler and month earlier was the same seafood counter). This time I asked person filling the frozen seafood freezer if able to purchase any seafood from the back and he said "not today". Time for some equipment upgrades. The bakery has some very good and fresh La Brea bread ... when they have it. Has been hit or miss depending which day you go. As for the people same story (mixed bag). Person at the deli counter today was friendly and very efficient while Yanet at the customer service area / self check out area was curt & seemed more preoccupied with paperwork. Manager definitely has hands full with equipment & personnel. Will give it another try or two - worse case another Vons a few miles down the road.
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June 2021 by Michael G.
Great customer service. Jessica was very professional and polite! She was very fast and efficient filling my prescription. Love that store
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June 2021 by Sergio Z.
My wife and I like Vons for our groceries for the house and looking for those great deal they always have. My wife the produces and their Deli and Bakery. We always go to different Vons in different area and see and compare the differences from other Vons the one we go to.
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May 2021 by Mrs. B.
Review is for the bakery. The lady was very friendly and nice. The cake was horrible. It said it was a marble cake but here's the thing, it was a layer of white cake on the top and a layer of chocolate on the bottom. Cake was dry and there was so much frosting in and on the cake it was barely edible. So disappointed that I spent 24.99 on this.
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May 2021 by Gabriel V.
I have decided to make this review because of one person and one person only. I normally shop elsewhere for groceries but a week ago I decided to stop at this vons location for a few groceries and to redeem a coupon I received in the mail. Emma was helping bag my groceries and she went above and beyond making sure I left this location more than satisfied. Thank you Emma for being patient/nice/helpful. It is refreshing to see people who enjoy helping others while on the clock. And yes, I know most people would argue that a person on their shift is "supposed" to help customers, however this is not the case the majority of the time. Once again thank you so much and I will be coming back to shop here more often.
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March 2021 by Lorinda L.
Worst store in operation. I might as well be in N*** Germany than Lakewood CA!!! If it wasn't for my prescriptions, I would never set a foot in that store again. Management is awful and services are poor. No more!!!
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February 2021 by millie s.
I go to Vons as soon as they open. I don't do crowds and it is quite and everyone is happy. Oh and I have never seen expired stuff and there is always someone cleaning. If your Adair's to touch something wear gloves and change them everytime you touch something
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January 2021 by Karen M.
It's sad that this store is so close to my home and I can't shop there. Every time I would go there would be expired meat ,yogurt, crackers moldy vegetables . I have spoken with the store on a couple occasions and still nothing was done. It's sad that I have to drive out of my was to get groceries. Come on Vons.
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January 2021 by Brian J.
Restrooms are closed! The ONLY grocery store we've been in with restrooms closed. We will taking our grocery $$$ elsewhere!!!!
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January 2021 by Martin Z.
2 check-out registers on a Saturday afternoon. Waited in line longer than I was shopping. Terrible waste of time.
