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March 2023 by claudia jimenez
It is one of my favorite stores and excellent attention and kindness from Miss Alejandra
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March 2023 by William Devries
This place always has good deals coming up in March first I think it is they're going to have a 50% off so it's going to let you guys know that see this review I recommend it's a 10 for shampoo and conditioner men are women using it for years great product. Also recommend thermal protection by big sexy it's a spray before blow dry Great product easier for years love what it does to the hair truly a blessing.
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November 2022 by J Xrp
Cool place! Really nice employee that looks like katy perry over there is super helpful and nice? ? I know nothing about hair but she led me in the right direction ?
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October 2022 by Adam R.
New management sucksManager is just rude and thinks they know everything. Can't even use my rewards because they claim I used it already when I barely got the email but then later they were able to use it and didn't apologize for their mistakes....... Stupid a****************** Trying to make me look d*** or something
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July 2022 by Mindy Reyes
I live this place. Great support.. great products for the licensed beauty professional
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May 2022 by D'Etta Simon
I'm a hair stylist/ owner and I buy a lot of my hair products here
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February 2022 by Castillo Rosa
Good experience in customer service
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November 2021 by Christie Brown
Excellent service. Out of perm I wanted so employee called across the street to Sally's beauty supplies & they had my perm. Went across the street & purched 2 perms. Didn't know Sally's owns Cosmo Prof. I had been to several Cosmo Prof & didn't have my perm & no mention to try Sally's. I had driven from Orange County to LA County. Thanks for going out of way to call Sally'sGreat customer service ?
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September 2021 by Maggie C.
I usually come here for most of supplies. Staff is very helpful and phone orders are fairly quick and easy.
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August 2021 by Serena R.
This store is under new management & let's just stay it's a circus. Miss when Joy was the manager. Every time I go in there now to get something they never have it & they put my name on the preorder list but never call when it comes in?! I asked the lady yesterday if they had a certain product she said they have everything out on the floor & they received their order earlier in the day. So what did you receive in your order because the shelves were bare all around the store?! I live & work in Lakewood so it would be nice to keep shopping @ this location, but unfortunately I'm going to have to shop @ a different location.
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May 2021 by Christine N.
LOVE this spot. Has all my beauty supply needs. Since 2016 my mom has been lightening/dyeing my hair some level of blonde, then ash blonde... then it became silver blonde... then I started adding colors to it (Lavender, purple, magenta, rose gold, light pink and now it's currently a metallic rose). Good thing I work as a pediatric pharmacist, no one bats an eye at my changing hair color... if anything I'm always getting compliments on my hair color. Very thankful for the always helpful and patient staff and team at CosmoProf who I am forever bugging with questions and asking for special orders or when something will come back in stock. This place is awesome and I highly recommend it for all your professional hair care needs! Edit: I noticed a lot of people complaining about how the staff here doesn't stop/drop everything to look for an item they're searching for... the place is really small and all the shelves are neat and organized and well stocked... so LOOK WITH YOUR EYES AND NOT WITH YOUR MOUTH (my mom's favorite saying when I was growing up). Cut them some slack, they work hard and they're obviously understaffed (I never see more than 2 people at any given time... they're expected to answer phones, ring up customers, stock items AND look for stuff for you? GEEZ!)
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March 2021 by Gabby H.
Called this location to hold and clipper I was going purchase unfortunately there was any in store "Megan" attend it my called with amazing customer service she was able to guide me to a few other stores with this item in stock. Total appreciate her going out of her way to look thanks once again " Megan" for great customer service.
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November 2020 by Tommy N.
Just wanted to write a quick little positive review for this location. Compared to the others I've been to, I've routinely had issues with hours, cold customer service, & lack of expertise. Megan was a delight. I came in knowing what I wanted but she was able to concisely direct me and also offer an alternative and suggested future ideas I'll take up. She & the other rep distinguish as workers with great customer service considering I came in 10 minutes before they closed -- at the end of their shift -- and still mustered energy to help me out without the feeling of being rushed. It's great being met with professional knowledge combined with friendliness.
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September 2020 by Felix V.
ive been in here a couple times and ladies wernt helpful at all and were rude. last visit victoria helped me and was so nice and focused on customer service she totally changed my thoughts on this location and will be visiting her again, she really took the time to understand and listen to what i needed!
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December 2019 by Desiree G.
I came here and purchased a bunch of sebastian products , then before I even drove home I got the idea to try paul Mitchell, so I exchanged everything. Well paul Mitchells line is horrible so I returned everything because it didnt hold and made my hair literally fluffy and messy. I returned the few products individually as I had realized each product was not working out for me. I got a sebastian product each time I returned and decided to stick with sebastian because I realized the patience of the staff was running out. I still dont have a hairspray that I find good on my hair as well as my clients hair which is textured african american hair. I think ill just go back to what I know which is a bees wax hair spray by ogx that I get from walmart. Its not professional but its proven to keep a silk press for up to a week. I probably wont ever come back here and I think the staff will be fine with that since they seem to cater to working professionals, I do hair for free for women struggling financially and cannot afford to buy cases of stuff like some people there. I was happy with a travel lotion I got, when I am in church I always realize how dry my hands are so this will help out a lot. I have 3 stars because they have lots of lines to chose from, including an ethnic one but there wasnt any samples ? If they had more samples I wouldve saved a lot of time and gass. If I buy something and dont like it I like to return it because I just wont use it and itll collect dust.
