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December 2023 by Donna Grant
I love this Credit Union, they always make their self available to help
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December 2023 by Jose H.
After originally posting my experience with first city credit union. The manager replied on Yelp with their concern and words of affirmation that this situation will be taken care of and handled. I have yet to receive a phone call. I have yet to see remediation and again I'm getting another notice in the mail saying I'm going to be charged $390 for insurance even though I'm already covered with my insurance company. Like I said in my previous post, this was too easy when I gave them a call asking for help and the operator assured me and stated not to worry "we'll take care of it." I repeat this is the worst credit union ever in my opinion. This is LA county's credit union and I believe it because they don't care about their membership.
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November 2023 by Rosalind G.
I've been a member of this credit union for over 20 years and they used to be very helpful with my financial needs, but as of late that has changed. They denied me for an extremely small personal loan, so now it's time for me to move forward and find a credit union that will put the needs of their customers first. Good bye First City!!
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September 2023 by Erika W.
They are not customer friendly, very unfair, inconsiderate and uncaring with their sinister guidelines! I wouldn't recommend this Credit Union to no one and I"m at the point of cancelling my membership!!
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August 2023 by Itzel P.
Excellent customer service, tellers are friendly and helpful. Ladies on desk side are also very helpful and welcoming. I recommend anyone that is far from the other branches to visit this one. It is located in a very random shopping center and parking can be a little busy but look to park in the left side and there's plenty and wide parking spots. I'll definitely visit again when need to. As I was reading the other reviews, I really don't think that customer service is bad. At least the few times I've called on behalf of my husband and in regards to anything as small as hours of operation and holidays. Every staff that has answer their phone have been extremely helpful and nice. Don't be afraid to call and also they have so many numbers but usually transfer to the branch you're asking for info, for more assistance.
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June 2023 by R.T. M.
I see why they rate so poorly I'm on my lunch break and I'm trying to actually close my account with them. I have been ignored not greeted and I'm wasting my lunch time with them.
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March 2023 by Edwin Hill
Is it policy to not serve some one quarters if they don't have an account. And not even offer to open one up
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March 2023 by Gloria Sanford
Very fast. And reliable
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March 2023 by LLFACE1
Is it policy to not serve some one quarters if they don't have an account. And not even offer to open one up
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March 2023 by Tyshell Brown
The is a great bank I love them the have great fraud prevention program with your atm if they believe a transaction dies belong to you them immediately notify you . They don’t have any branches but it’s a great credit union friendly employee and now that they can manager’s it’s been a pleasure to bank there.
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February 2023 by Michael B.
Good overall experience but Henry Perdomo is rude. Telling me I didn't make payments on time, default on loan. Like what is he talking about? They were extremely stressed at the time, very busy time for them but all in all... overall satisfied.
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September 2022 by Joely Simpson
I have been a member of this credit Union for a very long time, for the most part the tellers and staff are pleasant, nice and professional. The last few years during or since the pandemic Things have changed. The downtown office moved it's OK little hard to find at 1st. I visited the Lakewood office today it's fine. The only problem I have since the pandemic we are no longer a part of the share branch or Co-Op. That makes it very difficult in doing banking since we don't have a lot of branch locations to go to anymore.
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August 2022 by wrknmama3
*NO IN BRANCH WEEKEND SERVICE AVAILABLE*NO CO-OP IN BRANCH WEEKEND SERVICE AVAILABLE*NO CUSTOMER SERVICE REPRESENTATIVES IN CALL CENTER AVAILABLE ON WEEKENDSGOOD LUCK at trying to get money in an EMERGENCY when it's all tied up in a bank that can only get you $500 at the ATM. Stay safe people.
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May 2022 by Alfredo Perez
Great service… fast initial response
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March 2021 by Rosalie sapinoso
always my go to place for my banking needs
