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March 2024 by Amy E.
Never get your breaks done at Jiffy Lube... They put on after-market parts, causing severe shaking and squeaking.When I asked them to take a second look at what they had done, they claimed there was nothing wrong with them. For safety reasons, I took it to the dealer, and the dealer had to replace the pads and the rotors, and I had to pay for a full service again. I filed a claim with jiffy lube and they denied it. So I ended up paying $1600 for break service in the end. This was the Lakewood, California location on South Street.
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February 2024 by Alexandria S.
Worst oil change experience that cost me 2K. Took my Honda to get an oil change, paid and went home as regular. Next couple days my husband notices that our car is leaking oil which never happened before we got our oil change. Took our car to Honda and they advised whoever did the oil change cracked something on the car and that needs to be replaced. Which cost us $2000 to fix, an $100 oil change to paying thousands for their mess up. DO NOT TAKE YOUR CAR HERE!! It's not trustworthy or safe. I should've known better when one of the workers crashed a car trying to move it around back. Horrible experience here.
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February 2024 by Dj McCaslin
Had an oil change done, and even though they pointed out a couple of things that will need attention, they were kind about it and didn't pressure me into more services than I could afford today
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February 2024 by Traci Thurber
Took car in today to get a maintenance check for Uber. All the guys were super professional and friendly. Was in and out in less then 10 minutes. Would highly recommend this location and service.
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January 2024 by lakeisha flemings
Great customer service from the employees, Thank you for the great speedy service Hamidu!
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January 2024 by Senia O.
I always get great service from the gentleman who actually took over this establishment within the last 6 months very nice has great customer service and he's always on top of his stuff and I greatly appreciate it This is probably my second or third review oil change time Don't forget to use your coupon Thank You Cody...
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January 2024 by Michael B.
Took over an hour to get an oil change on a fleet vehicle which should be a priority vehicle. I had three cars enter behind me and were helped and out of the bay before i was drained of my oil. The crew was running everywhere besides my vehicle. It was over 90 minutes before my skid plate was put on and i was finished
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December 2023 by Jose R.
Man, where to start. I have an old 04 Grand Cherokee. Initially, they over torqued my bolt in my oil pan and it was hard to take off for the next oil change since it just spun in place. I took it back to them and Gabriel was all over it. They replaced my oil pan with a new gasket and of course added the new oil change all free of charge on the same day I called in about it. They were very attentive and genuine. I would highly recommend them. Gabriel is the new Assistant Manager of the store and his level of knowledge and expertise was great and he was very reliable and respectful.
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November 2023 by Debbie T.
The guys working at this location we're very friendly. And the service was very fast so those are the only two things that were good about the visit. I asked how much for an oil change and he told me 54.99 for basic 89.99 for high mileage signature service and then some other service, I chose the 89.99 service. When I got the bill they didn't tell me that they charge another $30 on top of that for their labor. Also, on the receipt I saw that they said they did a bunch of things but they didn't, like they put washed exterior windows. They didn't touch them. On top of that there was grease on my steering wheel. Grease on my seat. Grease on my inside of my door and the outside of my door and grease on my hood. Wow don't go to this one and make sure you ask with the full prices
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November 2023 by Taylor A.
Needed to get my brake rotors replaced, I arrived with the parts already in hand at about 11:30. They didn't end up even touching my car until almost 2:30, which wouldn't have bothered me as much if there hadn't been 5-7 people that came in and out in front of me while I was waiting and got their work done no problem. I was also not told the wait time would be so long, otherwise I would have just left. I specifically came early because I needed to go to work, and ended up having to call out because I was still there at 4:30 and had no other way of getting to work. If I'd known the wait time would be so long, I wouldn't have bothered, but that was not communicated with me at all. I ended up missing a really important job in which people were relying on me and will not be coming back here. The guys that work here are very nice as people, but I can't risk losing an entire day and a day of work for something I was told should be 1-2 hours. Especially when I kept seeing other people somehow jumping in front of me in line.
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November 2023 by Raul Gomez
Fast service
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November 2023 by Lisa Fabian
I was impressed with the level of service.The staff was very professional and friendly and honest.Being a female it's scary and intimating to taking your car to a service shop without trying to be ripped off. Will def come back.
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October 2023 by Emerson Lemus
The worst service, I took the car in just for an oil change and they suggested changing the brake oil, I told them they ruined my brakes. I paid more than 400 dollars for the repair because they ruined the car, they delivered it to me without brakes, I returned it 3 times and they continue to deliver it to me without brakes, I am waiting for a refund of my money or the lawsuit they will have for delivering a car without brakes and putting it in danger. my life and that of the other drivers (they handed me over. The car 3 times completely without brakes)
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October 2023 by Rob Robinson (Raider Rob)
Got an oil change. That was fine. Asked if they could check my fuel filter. Said he would check with the mechanic. Wasn't checked. Asked to have fluids topped off. Wanted to charge for ATF and power steering fluid replacement instead. Didn't even top off windshield washer fluid ?
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September 2023 by Cowboy F.
I knew I'd be waiting a while but after hour and a half they pull my car out, thinking they're done, but they drive my car around the block to their entrance (not real thrilled the way he was driving it) and parks it with hood cracked open. Then after another 15 minutes or so I'm called up to pay. Go to my car and hood still cracked open, I pop the hood and notice there is no air filter installed (so it was driven without one), they replaced it and I drove away to NEVER come back.
